Robert Lee | Page 6

The dealership was centrally located and all of the people were courteous, knowledgeable and willing to help resolve our questions.. people were courteous, knowledgeable and willing to help resolve our questions.. More

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The salesperson Kate was very nice, never pushy, and knowledgable about the car. She did a great job throughout the entire process. Other associates were very warm and welcoming. And Robert the manager knowledgable about the car. She did a great job throughout the entire process. Other associates were very warm and welcoming. And Robert the manager was great in the process as well. He worked out a great deal and did a great job making the deal work. More

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Kate was an absolute angel! She made the process so seamless and easy! We had to wait for the car to arrive from another location and she made sure that we were comfortable and She made the process so seamless and easy! We had to wait for the car to arrive from another location and she made sure that we were comfortable and accommodated! I could not recommend Kate enough! If you are ever needing a car, go to Kate! More

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Simply the best! Courteous, professional, kind, thorough during the entire process. Great car buying experience! Courteous, professional, kind, thorough during the entire process. Great car buying experience! More

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Absolutely great service. Everyone went out of their way to make us happy. Kate was absolutely amazing to work with. Highly recommend! Everyone went out of their way to make us happy. Kate was absolutely amazing to work with. Highly recommend! More

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Great experience! My salesman Rich P. Was a pleasure to work with. Very personable, knowledgeable, patient and friendly. The whole team made by car buying experience w My salesman Rich P. Was a pleasure to work with. Very personable, knowledgeable, patient and friendly. The whole team made by car buying experience worth the trip to Westminster. The atmosphere at this location was very supportive and caring. Great customer service from the salesmen to the sales manager Robert and the finance manager Jordan. I will gladly return to Heritage Honda in Westminster! Thanks for everything guys! -Lj More

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Eyo was very helpful, courteous and engaging. Purchasing with Heritage Honda was a pleasant experience. Purchasing with Heritage Honda was a pleasant experience. More

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We had a great first time buying experience at this dealership. Worth the long drive. dealership. Worth the long drive. More

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Chloe was great to work with ! She went above and beyond to get me into an new Honda ! She went above and beyond to get me into an new Honda ! More

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I was so excited to purchase my first brand new car. My husband and I walked in and were greeted by Richard. We sat down and told him what we wanted and we went to look. Nothing that they had was at a p My husband and I walked in and were greeted by Richard. We sat down and told him what we wanted and we went to look. Nothing that they had was at a price I was willing to spend so after an hour they found what I was looking for. They had a driver bring it to the dealership while we were filling out all the necessary paperwork. We were told to go get something to eat and our car should be finished. When we came back it still wasn’t finished. That wasn’t a big deal! So after 9 hours of being at the dealership I was told that my vehicle was finished. When I pictured my first brand new vehicle, I pictured something off the showroom floor that is perfect and would never look like that after I left the lot. Well, we walked out and the car had spots all over it from not being dried properly and it had a few small scratches and some sticky goop on it. As you can imagine I was not happy. They took it back to get detailed again and 20 minutes later was told my car was ready. I walked out and it still looked horrible and again still scratches in my brand new 2025 car. So they took it back again. We had showed Richard everything and it came back a 3rd time still looking like crap. At this time I asked to speak to a manager because Richard was not helping. Robert Lee came out and looked it over and came back out with a cloth and some cleaner. He was wiping down my car and agreed that it should not have looked like that. I showed him all the marks and he took a plastic razor blade with the cloth trying to get the goop off. In doing this he put another scratch in my car. It was almost 10 at night and I had enough. Robert told us that my vehicle needed to go to the body shop to be fixed but it would be about a week. He said that they would have someone come to my work and pick it up and leave me a rental. So a week went by and I still didn’t hear anything about getting my car fixed. I did however get many phone call and texts asking me when I would like to come in to talk about purchasing a new vehicle. I called and had to explain my story all over and finally I got a phone call back from Richard apologizing that he didn’t get back to me and that he would have someone pick up my vehicle. A few days went by and someone picked it up and I gave them a paper with everything that needed to be completed. I get another phone call from Richard the person who sold me my car and walked around my car with me said they couldn’t find the scratches. I explained to him again and he said ok. After a few hours I got a car saying that my car was done and that they would be bringing back. I said wow! That was fast for everything that was explained that needed to be done. I get another call a half hour later from Richard saying that Robert looked at the car and said it needed to go to the body shop. I was so confused so I questioned why it wasn’t there. Richard proceeded to tell me he thought that everything looked fine. Well Richard called later and said the body shop said they needed to fix it and it would be about two weeks. Umm….No it was supposed to be in the body shop to begin with. I told him that I needed to talk to Robert because this is unacceptable. I spoke with Robert and I told him how this was the reason I had to wait and he understood. My car was dropped off and had scratches on both sides of my mirrors so somebody was having fun somewhere with it. So after that I told Robert that I want the tow hitch for all my inconveniences and stress that this car has now caused me. I was told that I could decided if I wanted to drop it off or if they came and picked it up again and planned a tentative date to get it to the body shop. Didn’t get a call again so I called and was told they thought I was dropping it off. So they came to pick it up the next day leaving me with a xxxxty rental that the filthy. I can’t write anymore so in the end a small scratch was still on my car and they said they didn’t do it. More

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