Robert Lonsbury

Rob went above and beyond in working with the extended warranty vendor that covered a repair that they completed. He was very patient in figuring out what they needed in order to cover the repair. Some warranty vendor that covered a repair that they completed. He was very patient in figuring out what they needed in order to cover the repair. Some dealerships would have made the customer deal with them, but he took care of it. Couldn't have asked for a better experience! More

by JOSHMAHLER Verified Customer Verified Customer

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The staff was friendly and efficient! They had fresh popcorn and a fountain pop machine to enjoy a beverage! The also have coffee for the hot drink people! Actually look forward to my nex They had fresh popcorn and a fountain pop machine to enjoy a beverage! The also have coffee for the hot drink people! Actually look forward to my next service! 😉 More

by Sassysummer Verified Customer Verified Customer

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Prompt service and even came picked my car at work and brought back. Would definitely recommend brought back. Would definitely recommend More

by INESSACURTIS Verified Customer Verified Customer

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Great service. Anwser all questions. Clean. Location good. Waiting area could be in a less traffic area. Anwser all questions. Clean. Location good. Waiting area could be in a less traffic area. More

by JGEGOLF Verified Customer Verified Customer

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Wonderful dealership. Always address my needs in a timely and professional manner. My vehicle is modified and I have never been hassled over it. Always address my needs in a timely and professional manner. My vehicle is modified and I have never been hassled over it. More

by jason.slucher1 Verified Customer Verified Customer

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Always helpful and kind and they do their best to take care of any issues you are having with your vehicle. care of any issues you are having with your vehicle. More

by laurie_07smiles Verified Customer Verified Customer

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Thank you to Rob in Ford Service along with the Techs who did a great job of repairing my car! I appreciate all they did. did a great job of repairing my car! I appreciate all they did. More

by DAWNESTERLINE Verified Customer Verified Customer

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The service team at City Ford in Columbia City Indiana are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time t are exceptional! When I brought my 2019 F150 in for a PCM recall, I had several questions about what was going on with my truck. They took the time to answer all my questions with courtesy and respect. The team provided me with more information than I could ever expected. I had them give me an estimate for some routine maintenance that I want to get done along with a few parts that I need to get replaced. The estimate I received is quite the investment, but they did not mislead me or try to talk me into anything I do not need. I received Excellent customer service and plan to schedule my truck back with them here real soon to complete the estimate services. More

by jrsmith2312 Verified Customer Verified Customer

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Service was great. But the last time I was at they missed worn AC belt. But the last time I was at they missed worn AC belt. More

by scott_miller0 Verified Customer Verified Customer

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All the employees are pleasant to work with during a difficult time with vehicle down. difficult time with vehicle down. More

by samreinking Verified Customer Verified Customer

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