Robert Lonsbury
Robert Lonsbury at City Automall Ford

Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
200 Reviews
4.9

200 Reviews

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200 Reviews of Robert Lonsbury

May 18, 2025

Dealership Rating
Employee Rating

Advisor Rob was courteous and excellent in communication and updating me on the progress of my car repairs. Expedited parts to ensure my car was ready promised time. Highly recommend. More

by MWASKIM
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

May 23, 2025

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! Thanks again for the recommendation, and have an amazing day!

May 13, 2025

Dealership Rating
Employee Rating

Prompt courteous service. Answered all questions and very pleasant experience. Will definitely come back for future service. More

by tjp90210
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

May 16, 2025

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2025

Dealership Rating
Employee Rating

Had a great experience at City Auto Mall from the sales department to the service department spot on!! Will recommend to anyone and everyone! More

by mikeamysmith2000
Service Price Transparency
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Recommend Dealer
Yes
May 12, 2025

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

May 06, 2025

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Employee Rating

Justin is always a pleasure to work with. He is very helpful and happy. Everything is always taken care of More

by JANDALEBRIDGE
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Audrey Gradeless

May 09, 2025

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!

April 14, 2025

Dealership Rating
Employee Rating

My truck had developed a noise and was quickly diagnosed at City , I have the endurance after market insurance which did hold up the repair but was covered and was all orchestrated by Tyler. They also let m More

by QUICKVIDEO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

Apr 16, 2025

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 08, 2025

Dealership Rating
Employee Rating

The City Ford service and parts department are hands down the best in our area. Very knowledgeable and courteous staff!! They go the extra mile to make sure their customers are taken care of!! More

by dennisfawcett
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Recommend Dealer
Yes

March 31, 2025

Dealership Rating
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Rob was very helpful in my purchase of new tires. He was thorough and patient. More

by JCOX94
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Apr 05, 2025

City Automall Ford responded

Our staff is committed to providing each of our clients with the best automotive experience! We sincerely value your business and look forward to your next visit!

March 25, 2025

Dealership Rating
Employee Rating

Easy in and easy out. Always enjoy the experience. Its nice to have a hometown auto dealership that actually feels like a hometown place. More

by WITTE_DENNIS
Service Price Transparency
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Recommend Dealer
Yes
Mar 29, 2025

City Automall Ford responded

We are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 13, 2025

Dealership Rating
Employee Rating

They got my car done quickly and took me to and from work with their shuttle service. More

by tdstahl_04
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2025

City Automall Ford responded

We're glad everything was completed quickly and to your satisfaction! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 12, 2025

Dealership Rating
Employee Rating

Very friendly staff at the service center. Made it super easy to get warranty work done! More

by noahmb2005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 16, 2025

City Automall Ford responded

We're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

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