Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
View All Employees
Robert Lonsbury
Robert Lonsbury at City Automall Ford
Refer Me

Robert Lonsbury | Page 14

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

Contact Me
4.9
151 Reviews
4.9

151 Reviews

Write a Review

151 Reviews of Robert Lonsbury

May 21, 2023

Dealership Rating
Employee Rating

I brought my 2023 Ford Mustang GT in for its first oil change. City Ford provided me fast a courteous service. More

by jeremypohler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jun 15, 2023

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

May 16, 2023

Dealership Rating
Employee Rating

He is very knowledgeable about any service that may be needed for your vehicle. He explains everything that was done. He explains everything about the bill . More

by BELLINGERM53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
Jun 14, 2023

City Automall Ford responded

We're glad to hear you found our staff was so knowledgeable and helpful! We are always more than happy to assist you if anything else comes up. Take care!

May 15, 2023

Dealership Rating
Employee Rating

Justin and his team have always taken good care of us. Great communication, friendliness, and good value for services performed. City Ford is a top notch dealership. More

by dennisfawcett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Kasey Shirey, Tyler Armbruster, Ashley Huntley, Lee Holliger

Helpful
Report | Print
May 17, 2023

City Automall Ford responded

We're happy you found our staff to be so supportive during your experience here at City Chevrolet. Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

May 13, 2023

Dealership Rating
Employee Rating

Service department always does a great job. I feel that they take good care of my vehicle and the communication is solid. More

by adam_osenga
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 16, 2023

City Automall Ford responded

Adam, we're happy to hear you had such a positive experience with our team! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 12, 2023

Dealership Rating
Employee Rating

Working with Rob was great, he was referred to me by Brenspeed. Diagnosed the problem and got it covered under my extended warranty. I'm a satisfied customer! More

by LHUGHES8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 16, 2023

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 11, 2023

Dealership Rating
Employee Rating

The service and treatment I received from this place since the day I bought my car I will not be returning. More

by CRGAMBLE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Helpful
Report | Print
May 15, 2023

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

May 09, 2023

Dealership Rating
Employee Rating

First time taking a vehicle to a dealer for service. Staff was very friendly. Facility was super clean and comfortable. I will be taking my vehicle there for service here on out More

by SASCHURCH13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Helpful
Report | Print
May 12, 2023

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! We look forward to your next visit! Take care!

May 04, 2023

Dealership Rating
Employee Rating

Dealership is great. Service Advisors are friendly and helpful. This specific time I came in for oil change and the lube tech never drained the old oil and just added new More

by mmallets14
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Tyler Armbruster , Brandon in service 5stars

Helpful
Report | Print
May 09, 2023

City Automall Ford responded

We regret to hear that you had this experience with us. We'd like the opportunity to turn your experience around. Please reach out to us at (260) 244-5111 at your earliest convenience to discuss how we can turn this experience into a positive one.

May 01, 2023

Dealership Rating
Employee Rating

Rob always goes the extra mile to make sure things are done the right way!!!! More

by ROLLEROVER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Matthews, Ty Preston, Lee Holliger

Helpful
Report | Print
May 05, 2023

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

April 29, 2023

Dealership Rating
Employee Rating

They are always helpful, friendly and get me back on the road quickly. I appreciate their knowledge and understanding of my vehicle. More

by DAVIS.KAREY
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Travis Nichols, Kasey Shirey, Tyler Armbruster , Charles Smith, Mo

Helpful
Report | Print
May 03, 2023

City Automall Ford responded

Davis, we're glad to hear you found our staff was so knowledgeable and helpful! Thank you so much for your feedback! We hope you have a great day!

1
...
13
14
15
16

Dealership Inventory (284 Vehicles)

new 2023 Ford Bronco car, priced at $57,427
2023 Ford Bronco
new
Velocity Blue Metallic exterior
Automatic
Four-wheel Drive
$57,427
View Details
new 2024 Ford Explorer car, priced at $52,491
2024 Ford Explorer
new
Agate Black Metallic exterior
Automatic
Four-wheel Drive
$52,491
View Details
used 2010 Chevrolet Impala car, priced at $5,999
2010 Chevrolet Impala
used
Cyber Gray Metallic exterior
Automatic
Front-wheel Drive
$5,999
View Details
used 2020 Jeep Grand Cherokee car, priced at $29,999
2020 Jeep Grand Cherokee
used
Diamond Black exterior
Automatic
Four-wheel Drive
$29,999
View Details
new 2024 Ford Explorer car, priced at $46,618
2024 Ford Explorer
new
Rapid Red Metallic Tinted Clearcoat exterior
Automatic
Four-wheel Drive
$46,618
View Details
new 2024 Ford Expedition car, priced at $65,212
2024 Ford Expedition
new
Jewel Red Metallic exterior
Automatic
Four-wheel Drive
$65,212
View Details
View All Inventory