Robert Lonsbury
Robert Lonsbury at City Automall Ford

Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
207 Reviews
4.9

207 Reviews

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207 Reviews of Robert Lonsbury

July 11, 2025

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Employee Rating

They sold me a xxx nothing but electrical issues I’ve barely had the car 2 months and it’s been in there service more than I’ve had it and surprise surprise I have to go back again after only having it b More

by adam_sanford1906
Service Price Transparency
Workmanship
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Recommend Dealer
No
Jul 14, 2025

City Automall Ford responded

We regret to hear that you had this experience with us. Please contact us at (260) 244-5111 when you have an opportunity, and we will be more than happy to try and turn your experience around.

July 03, 2025

Dealership Rating
Employee Rating

The team at City goes above and beyond for me every time! Great Company to deal with! Lee and Doreen are Rock Stars! More

by BETSYJ1203
Service Price Transparency
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Recommend Dealer
Yes
Jul 07, 2025

City Automall Ford responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

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Service was quick and professional. There was a couple extra things I needed checked and they worked them right in More

by mb914
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

Jul 07, 2025

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2025

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Always fast and friendly service. Answer any questions i have had. Lounge area has snacks and drinks but I always roam the lot looking at the cars and trucks . More

by jason.slucher1
Service Price Transparency
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Recommend Dealer
Yes
Jul 03, 2025

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

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They are always very helpful and get my car repaired in a timely manner. Keep up the great work. More

by TONYKINNEY
Service Price Transparency
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Recommend Dealer
Yes
Jul 05, 2025

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

June 27, 2025

Dealership Rating
Employee Rating

A little more detail about actual valve test results on the work order would be helpful. Service rep did not seem familiar with recall I was bringing bronco in for (not a confidence builder for me..) More

by BIVANOVIC
Service Time
Recommend Dealer
Yes
Jul 01, 2025

City Automall Ford responded

Thank you for your feedback. We absolutely strive to provide our customers with an efficient and professional service experience, so we are disappointed to hear that yours was not up to par. Please contact us at (260) 244-5111 to discuss your concerns, as your satisfaction is of utmost importance to us.

June 23, 2025

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Rob Lonsbury did a great job and made sure my car was completed in a timely manner! More

by aliafindley
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Recommend Dealer
Yes

May 18, 2025

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Employee Rating

Advisor Rob was courteous and excellent in communication and updating me on the progress of my car repairs. Expedited parts to ensure my car was ready promised time. Highly recommend. More

by MWASKIM
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster

May 23, 2025

City Automall Ford responded

Thank you for your kind review; we are happy to pass along your comments to the team here at City Chevrolet! Thanks again for the recommendation, and have an amazing day!

May 13, 2025

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Employee Rating

Prompt courteous service. Answered all questions and very pleasant experience. Will definitely come back for future service. More

by tjp90210
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

May 16, 2025

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

May 09, 2025

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Employee Rating

Had a great experience at City Auto Mall from the sales department to the service department spot on!! Will recommend to anyone and everyone! More

by mikeamysmith2000
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
May 12, 2025

City Automall Ford responded

We appreciate your positive review about your recent experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

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