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Robert Lonsbury
Robert Lonsbury at City Automall Ford

Robert Lonsbury

Ford Service Advisor

City Automall Ford

3040 E Business 30
Columbia City, IN 46725

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4.9
212 Reviews
4.9

212 Reviews

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212 Reviews of Robert Lonsbury

August 05, 2025

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Employee Rating

Service was great. But the last time I was at they missed worn AC belt. More

by scott_miller0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tyler Armbruster, Dorene Trammel

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Aug 06, 2025

City Automall Ford responded

Thank you for taking the time to leave us feedback about your experience with us. We would like the opportunity to address your concerns. Please reach out to us directly at (260) 244-5111 when you have a chance. Thank you, and we look forward to hearing from you.

August 05, 2025

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Employee Rating

All the employees are pleasant to work with during a difficult time with vehicle down. More

by samreinking
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. We sincerely value your business and look forward to your next visit!

August 04, 2025

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Saturday service is a game changer. Hard to get service done during work weeks. Easy Saturday morning service. More

by Bryan
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 07, 2025

City Automall Ford responded

Bryan, we really appreciate your feedback! Feel free to reach out to us if you need anything. Have a wonderful day.

July 31, 2025

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Rob and the service team did a fantastic job with my truck. All issues were addressed and fixed/repaired. More

by jason.slucher1
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Aug 04, 2025

City Automall Ford responded

Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 23, 2025

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City Ford provided excellent service on my vehicle. Service representatives were very professional, courteous, and knowledgeable. More

by ROBNETA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

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Jul 24, 2025

City Automall Ford responded

We are very happy to have provided you with such a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 11, 2025

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Employee Rating

They sold me a xxx nothing but electrical issues I’ve barely had the car 2 months and it’s been in there service more than I’ve had it and surprise surprise I have to go back again after only having it b More

by adam_sanford1906
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jul 14, 2025

City Automall Ford responded

We regret to hear that you had this experience with us. Please contact us at (260) 244-5111 when you have an opportunity, and we will be more than happy to try and turn your experience around.

July 03, 2025

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Employee Rating

The team at City goes above and beyond for me every time! Great Company to deal with! Lee and Doreen are Rock Stars! More

by BETSYJ1203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Lee Holliger, Karlea Cook, Dorene Trammel

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Jul 07, 2025

City Automall Ford responded

We appreciate your positive review about your recent experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 02, 2025

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Service was quick and professional. There was a couple extra things I needed checked and they worked them right in More

by mb914
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Audrey Gradeless

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Jul 07, 2025

City Automall Ford responded

We appreciate you taking the time to leave us this feedback. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

July 01, 2025

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Always fast and friendly service. Answer any questions i have had. Lounge area has snacks and drinks but I always roam the lot looking at the cars and trucks . More

by jason.slucher1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Tyler Armbruster, Ashley Huntley, Lee Holliger, Derek Hively, Brian Bowes, Audrey Gradeless, Cole Bianski, Dorene Trammel

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Jul 03, 2025

City Automall Ford responded

Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

July 01, 2025

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Employee Rating

They are always very helpful and get my car repaired in a timely manner. Keep up the great work. More

by TONYKINNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Harmon, Tyler Armbruster, Audrey Gradeless, Dorene Trammel

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Jul 05, 2025

City Automall Ford responded

It is great to hear everything was done quickly and to your satisfaction! We look forward to your next visit! Take care!

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