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Robert Munoz
Robert Munoz at Volvo Cars Santa Monica

Robert Munoz | Page 31

Asst. Service Manager

Volvo Cars Santa Monica

1631 Santa Monica Blvd
Santa Monica, CA 90404

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4.9
662 Reviews
4.9

662 Reviews

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662 Reviews of Robert Munoz

January 17, 2025

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Employee Rating

As a recent fire victim that lost their key fob in the fire, it’s inexplicable that Santa Monica Volvo would not waive the replacement fee. I’ve raised this with Volvo corporate. I’m disappointed in the e More

by JSISCO11
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Workmanship
Service Time
Service Communication
Recommend Dealer
No
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Jan 29, 2025

Volvo Cars Santa Monica responded

We are truly sorry to hear about your loss and understand your frustration. We aim to support our community and sincerely apologize for any inconvenience caused. We are hoping the resolution we provided recently was to your satisfaction. Kindly reach out to us of there is anything else we can assist you with. Sincerely, Arnold

January 15, 2025

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Frankie from the tech department was an amazing and a pleasure to work with definitely an asset the the dealership. Would recommend him 100% but other things I found to be rushed and kind of pushy to get More

by EVECHAIKIN
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Frankie from Tech

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Jan 19, 2025

Volvo Cars Santa Monica responded

Thank you for reaching out to us regarding your recent visit. Your concerns are of utmost importance to us. We apologize for any inconvenience your visit may have caused you and want you to know we have forwarded your review to the appropriate party to handle your concerns. You can expect to hear a response from our team shortly. In the meantime, we thank you for your patience and look forward to speaking to you soon.

January 11, 2025

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Efficient, courteous, and respectful. They do not waste my time, and I really appreciate that. More

by CES4
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 13, 2025

Volvo Cars Santa Monica responded

Helping you have a five-star experience is what we're all about! Thank you! - Volvo Cars Santa Monica

January 08, 2025

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Employee Rating

Excellent service, as always. Friendly staff, efficient work, and great communication. Thanks again for all your help! More

by DANDAN98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus de Paz , Arnold Alsua

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Jan 08, 2025

Volvo Cars Santa Monica responded

DANDAN98, thank you for the kind words! We're delighted to hear that our team at Volvo Cars Santa Monica provided excellent service once again. We appreciate your support and look forward to assisting you in the future!

January 07, 2025

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Employee Rating

Robert was very helpful, and I am very satisfied with the service. I highly recommend the Santa Monica service and dealership. More

by agnes.kortvelyesi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2025

Volvo Cars Santa Monica responded

Thank you, Agnes, for your kind words! We're delighted to hear that Robert provided such helpful service and that you're satisfied with your experience at Volvo Cars of Santa Monica. Your recommendation means a lot to us, and we look forward to assisting you again in the future!

January 07, 2025

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Robert has kindly assisted me with various service requirements & needs over the last several years. He is very helpful and I really appreciate his support. In addition, I also greatly appreciate the More

by ES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 08, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback! We're thrilled to hear that Robert has consistently provided you with excellent assistance over the years. It's also wonderful to know that our entire team at Volvo Cars of Santa Monica has met your service needs with care and professionalism. Your appreciation means a great deal to us, and we look forward to continuing to support you!

January 05, 2025

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Employee Rating

Was very efficient; explained situation to me , very informative and pleasant and patient with a senior citizen. More

by MARTINJK35
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 06, 2025

Volvo Cars Santa Monica responded

Martin, we're delighted to hear that our team at Volvo Cars Santa Monica provided you with efficient and informative service. Thank you for sharing your experience!

January 02, 2025

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The person who helps me at check in is great. But the reviews from the customer have to be on gmail. I only have aol. I would give him 5 stars, but I can't fill out the other form. Gloria More

by GLOSALICK
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jan 03, 2025

Volvo Cars Santa Monica responded

Thank you for your feedback, Gloria! We're glad to hear that the person who helped you at check-in provided great service. We understand the difficulty with the review process and appreciate your willingness to give a 5-star rating. If you ever need assistance with anything else, feel free to reach out!

January 02, 2025

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Employee Rating

Fabulous service as always! It's a pleasure to bring my car in every time! More

by SUSANOLSEN1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Klaus de Paz , Arnold Alsua

Print
Jan 03, 2025

Volvo Cars Santa Monica responded

Thank you for your kind words! We're so happy to hear that you consistently have a positive experience with us. It’s always a pleasure to take care of your car, and we look forward to continuing to serve you in the future!

January 01, 2025

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Employee Rating

Robert was very helpful and communicative. He provided excellent service and was accommodating in helping me get to a price with which I was comfortable More

by ES
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Print
Jan 02, 2025

Volvo Cars Santa Monica responded

We're delighted to hear that Robert provided excellent service for you at Volvo Cars Santa Monica. Thank you for sharing your experience with us!

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