Robert Rumfelt | Page 9

Great first time car buying experience! Jim at Village Volkswagen was so friendly, patient, and helpful in our experience as first time car buyers! Not only was he knowledgeable about the ca Jim at Village Volkswagen was so friendly, patient, and helpful in our experience as first time car buyers! Not only was he knowledgeable about the cars but he also listened to what you really wanted in a car. He listened as I went back and forth with uncertainty. He explained all the details and nuances of the car. Robert walked us through the finances and gave us practical advice and helped us to feel confident in our decision! We love our new golf alltrack! More

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Amazing service Very friendly and helpful! The sales person was very knowledgeable and able to answer any question. I will definitely buy my next car from this dealer Very friendly and helpful! The sales person was very knowledgeable and able to answer any question. I will definitely buy my next car from this dealership! More

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Friendly place no pressure by sale people. Good service friendly sales person good selection of autos. Good location.glad I bought from village vw.would buy from them again in the future. Good service friendly sales person good selection of autos. Good location.glad I bought from village vw.would buy from them again in the future. More

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Awesome All I can say is awesome! Thank you to all who made my car buying experience great! They weren’t pushy at all and explained everything. I’ll be back All I can say is awesome! Thank you to all who made my car buying experience great! They weren’t pushy at all and explained everything. I’ll be back! More

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Nice experience Using a web search tool I learned this dealership had a used car I was looking for. I drove about 95 miles to check it out, and Andrew Tucker provide Using a web search tool I learned this dealership had a used car I was looking for. I drove about 95 miles to check it out, and Andrew Tucker provided a low pressure experience. We dickered a little and worked an acceptable deal. I noticed later during the paperwork signing that there were some add-ons that affected the price. I expressed my desire to remove them and Robert accommodated my request, particularly when I pointed out the $500 filing fee. So buyer, this shop was easy to work with, but ask them to unbundle all the charges on paper for your review before heading to the finance office. More

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MY EXPERIENCE AT VILLAGE VW I came in, and was originally planning on a used vehicle but due to no credit history it would have been to much of a hassle. But, the guys at village I came in, and was originally planning on a used vehicle but due to no credit history it would have been to much of a hassle. But, the guys at village vw got me out of the dealership in a new vehicle that I am loving so far. Highly recommend Scott. More

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Best experience We worked with Thomas Smith and he was amazing. He did everything he could to hey us in the car or our dreams. I would recommend to anyone We worked with Thomas Smith and he was amazing. He did everything he could to hey us in the car or our dreams. I would recommend to anyone More

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Very helpful and knowledgable Up beat and positive about what he was talking about and gave plenty of information. Was knowledgeable about the product he was selling and made us fe Up beat and positive about what he was talking about and gave plenty of information. Was knowledgeable about the product he was selling and made us feel comfortable with the purchase. More

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You've found it! The Holy Grail of the car-buying experience From my first interaction with Lindsay, my experience with every individual at Village VW was spectacular. I know what you're thinking - how can buyi From my first interaction with Lindsay, my experience with every individual at Village VW was spectacular. I know what you're thinking - how can buying a car be a great experience? Especially with the bad rap certain dealers have. Read on... My experience here was second to none. Lindsay made me feel so confident in the dealership's ability to find the right car for me, I drove 2 hours to buy it. We did so much over the phone, texting and sending pictures - that I had a good idea what to expect before I arrived. My salesperson was Smitty. Volkswagen runs through his veins. He's owned VW's for over 20 years...probably more. What a brand advocate! I experienced some challenges with the original vehicle I purchased (used, non-VW). Nothing the sales or service techs would have noticed. The GM needed to get involved and the story gets even better from here. He stepped up big time to make me feel comfortable and insure the car would be taken care of. And it was. Thank you. Needless to say, customer experience runs from the top down at this dealership. If I lived closer, I would get my car serviced there. I feel 100% satisfied with my purchase and my experience at Village VW of Chattanooga. If you're in the market for a new or used vehicle - please do yourself a favor and look here first. You will not be disappointed! More

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Great Andrew was very helpful in helping me in the process of buying my first car of my own. He and the rest of the team were very upfront and honest about Andrew was very helpful in helping me in the process of buying my first car of my own. He and the rest of the team were very upfront and honest about everything. More

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