Robert Rumfelt | Page 10

You've found it! The Holy Grail of the car-buying experience From my first interaction with Lindsay, my experience with every individual at Village VW was spectacular. I know what you're thinking - how can buyi From my first interaction with Lindsay, my experience with every individual at Village VW was spectacular. I know what you're thinking - how can buying a car be a great experience? Especially with the bad rap certain dealers have. Read on... My experience here was second to none. Lindsay made me feel so confident in the dealership's ability to find the right car for me, I drove 2 hours to buy it. We did so much over the phone, texting and sending pictures - that I had a good idea what to expect before I arrived. My salesperson was Smitty. Volkswagen runs through his veins. He's owned VW's for over 20 years...probably more. What a brand advocate! I experienced some challenges with the original vehicle I purchased (used, non-VW). Nothing the sales or service techs would have noticed. The GM needed to get involved and the story gets even better from here. He stepped up big time to make me feel comfortable and insure the car would be taken care of. And it was. Thank you. Needless to say, customer experience runs from the top down at this dealership. If I lived closer, I would get my car serviced there. I feel 100% satisfied with my purchase and my experience at Village VW of Chattanooga. If you're in the market for a new or used vehicle - please do yourself a favor and look here first. You will not be disappointed! More

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Great Andrew was very helpful in helping me in the process of buying my first car of my own. He and the rest of the team were very upfront and honest about Andrew was very helpful in helping me in the process of buying my first car of my own. He and the rest of the team were very upfront and honest about everything. More

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Excellent Experience! I cannot say enough about Village VW of Chattanooga. Not only is the service and car buying experience great, but everything is tailored to the indiv I cannot say enough about Village VW of Chattanooga. Not only is the service and car buying experience great, but everything is tailored to the individual customer. These folks go out of their way to treat your like family. We love visiting the dealership and are always immediately greeted upon arrival. You can bet that we will continue to have our two VW vehicles serviced at Village VW and we will continue to purchase new vehicles there as well. We very much value our relationship with Chad our salesman and Jacob our service representative. These guys are amazing and we appreciate them so much! We also want to thank Jonathan and Robert for taking good care of us as well. Thanks Village VW!! More

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Dakota sold me on the Atlas! After taking a while to choose between the Chevy Traverse and the VW Atlas, Dakota showed me all the extra features on the Atlas SE w/ Tech! I am in l After taking a while to choose between the Chevy Traverse and the VW Atlas, Dakota showed me all the extra features on the Atlas SE w/ Tech! I am in love with this SUV! We got the Tourmaline Blue R Line with the Shetland interior and I couldn't be happier. Dakota treated me like a VIP the entire time and Robert Rumfelt, the finance manager, made this the fastest, easiest car buying experience during the signing! Thank you Village VW for the great experience - let me know when you get a truck to replace my Titan More

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Always the best This is my third time doing business with Village VW. They are honest and knowledgeable. They answer any question and are curtious of your time workin This is my third time doing business with Village VW. They are honest and knowledgeable. They answer any question and are curtious of your time working hard to get you taken care of. More

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Great experience I had a fantastic experience with Dakota Dillard and the people at Village Volkswagen . They were fantastic to deal with and worked with me to get me I had a fantastic experience with Dakota Dillard and the people at Village Volkswagen . They were fantastic to deal with and worked with me to get me what I needed and made sure I was happy. Dakota was excellent and I will recommend him to anybody looking for a VW. Returning customer for sure! More

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Love my Prius Dakota was very nice, genuine and helpful. Every step was smooth sailing. This was my first time buying a car in my own and the experience was positiv Dakota was very nice, genuine and helpful. Every step was smooth sailing. This was my first time buying a car in my own and the experience was positive. Will definitely recommend. More

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Great experience They continued to work with me until we got to a lease rate that I wanted on a new Jetta. Andrew spent a lot of time showing me about the car after he They continued to work with me until we got to a lease rate that I wanted on a new Jetta. Andrew spent a lot of time showing me about the car after he completed the sale. It was an easy process. More

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Amazing Service From the moment we walked in the customer service was impeccable. The manager greeted us at the door, our sales associate also greeted us and as far a From the moment we walked in the customer service was impeccable. The manager greeted us at the door, our sales associate also greeted us and as far as the finance person, he too was amazing. The individuals at this dealership should be commended for their knowledge and professionalism. This experience was one of the best experiences I have had at a car dealership. More

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Buying car Everyone was nice. Had great service thru out the visit. Purchased a 2016 Passat after a test drive. Scott answered all my questions and with no pr Everyone was nice. Had great service thru out the visit. Purchased a 2016 Passat after a test drive. Scott answered all my questions and with no pressure. More

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