Robert Saunders | Page 3

Reynolds Mazda Norman Everyone at Reynolds is friendly and professional. They appear to be on schedule every time we go there. We love the inside garage check in location Everyone at Reynolds is friendly and professional. They appear to be on schedule every time we go there. We love the inside garage check in location, especially when its cold or wet weather. They know their stuff! More

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Outstanding customer service. Took my Mazda 6 for service and oil change. With no appointment. Robert and Sandra calling me by my name took Outstanding care of me explained all wh Took my Mazda 6 for service and oil change. With no appointment. Robert and Sandra calling me by my name took Outstanding care of me explained all what needed to be done and how much will it be. They had me in and out in no time. Thanks for your commitment. More

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Car buying was an unexpected pleasure I started my search via the TrueCar buying service offered by my credit union. It's the same service offered by my insurance company, Farmers. I'd r I started my search via the TrueCar buying service offered by my credit union. It's the same service offered by my insurance company, Farmers. I'd researched vehicles for a couple of years and had narrowed it down to a range of models and knew what price I wanted to pay. Using the service, I was put in touch with three dealers. Steve was the first person to call, and in the process leading up to my visit was the best experience. Contacts from the other two dealers were too pushy, too many emails, trying too hard to please. Steve and I set up an appointment to do a test drive as I wanted to experience both the 'i' and the 's' models of the car I bought. Steve was affable, highly knowledgable, and while certainly a salesman, I never felt unduly pressured during the experience. The finance part of the deal was the biggest surprise, however. Not only did we quickly arrive at what my research told me was a fair price for the vehicle, I came in with a pre-approved loan, and the whole process took less than 10 minutes. Franco was kind and professional, and I felt like I was in the driver's seat during the conversation, including discussion of warranties. After that, I was given a tour of the facilities, including the service facilities and met husband and wife team Robert and Sandra, and Steve scheduled my first service visit while I was there. Two years of maintenance came with my vehicle, and I was impressed with the 'total care' I was given in that regard. I would certainly recommend this dealer, the TrueCar buying experience, the vehicle itself (the Mazda 3 s Grand Touring is an amazing value) and Mazda as a company. More

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Mazda Service I have always found Mazda service department to be clean, prompt and efficient. The service representatives are friendly and do a good job of keeping I have always found Mazda service department to be clean, prompt and efficient. The service representatives are friendly and do a good job of keeping customer informed about the car. I have used Reynolds for about 7years and have always had a positive experience. More

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Service Department Robert did a wonderful job of getting my new car cleaned up and ready to go for me to take home. I look forward to future visits over the years! Thank Robert did a wonderful job of getting my new car cleaned up and ready to go for me to take home. I look forward to future visits over the years! Thank you very much! More

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Service department Very friendly staff. Kept me informed of the findings of the process. Problem was identified and completed quickly, and saved me money. Fixed my ca Very friendly staff. Kept me informed of the findings of the process. Problem was identified and completed quickly, and saved me money. Fixed my car in a timely fashion. More

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New Care Experience & Service Department Just bought a new Mazda CX-5, my 3rd vehicle at Reynolds Mazda. I was in and out in 3 hours, sales person Steve Adams was excellent. ( my second vehic Just bought a new Mazda CX-5, my 3rd vehicle at Reynolds Mazda. I was in and out in 3 hours, sales person Steve Adams was excellent. ( my second vehicle with him). He did a great job of explaining the features and synched my phone with the Bluetooth before I left. Sean Porterfield was great as well in the finance department. As I have serviced my vehicles at Reynolds Mazda since 2005, I can say there service is impeccable. Sandra Saunders is the best. Always calls if there are other recommended services and explains everything fully. More

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carb shop re builder As anyone might say wish I could have gotten and even better deal but I'm fine with the one I did agree with. Love the car so far! Keep moving those m As anyone might say wish I could have gotten and even better deal but I'm fine with the one I did agree with. Love the car so far! Keep moving those mazdas! More

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Amazing car and caring sales person; two top factors. I tried several cars that week, but I kept coming back to the Mazda for several reasons:The car made me feel young and vibrant, almost like a sports I tried several cars that week, but I kept coming back to the Mazda for several reasons:The car made me feel young and vibrant, almost like a sports car but it had several features that I needed as an art teacher. Also my sales rep. James Tippett was a very personable young man! He treated me like family. He is such a knowledgeable young man! He helped me program the car to my smart phone, washed and vacuumed my new car, filled the tank! He made me feel important! He has called me for 2 birthdays to wish me a happy b-day. The car still runs great; your staff is very caring and still make me feel important, even if I just go in for a oil change. Thank you for a good product and wonderful employees. Zoom Zoom! More

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