Timely and noticed my car was due for state inspection so
I didn't have to make a separate trip.
I didn't have to make a separate trip.
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by NICOLEELLIS0428
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Smith
Feb 13, 2024 -
Southern Hyundai Newport News responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Everything was fine.
The only issue I had was that when I dropped my car off, I felt like I was being rushed. Other than that everything was fine.
The only issue I had was that when I dropped my car off, I felt like I was being rushed. Other than that everything was fine.
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by NICOLELYNNCLARKE
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Smith
Feb 13, 2024 -
Southern Hyundai Newport News responded
Thank you for taking the time to provide us with this feedback.
Very friendly greeting, my son had toys to play with and
snacks if he needed it, I was in and out within reason.
snacks if he needed it, I was in and out within reason.
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by kellypaige1
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Smith
Feb 13, 2024 -
Southern Hyundai Newport News responded
Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!
Very good Very good cousomer serice christopher House the
best. I always get the best service when Chris handles my vehicle.
best. I always get the best service when Chris handles my vehicle.
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by gbeland381
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Smith
Feb 13, 2024 -
Southern Hyundai Newport News responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.
I arrived at 8:30 checked in by 8:40 and was out at 9:38
It was an hour and that was perfect
It was an hour and that was perfect
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by shagins1
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Smith
Feb 13, 2024 -
Southern Hyundai Newport News responded
Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!
Good but customer service could improve.
Service advisor Jeff is horrible! Jeff is horrible employee
Service advisor Jeff is horrible! Jeff is horrible employee
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by Aliyagardner14576
Verified Customer
Verified Customer
Other Employees Tagged:
Robert Smith
As always, my experience is smooth.
Great staff that are friendly and professional. The work is done quickly, on time (or soooner!), and I can trust it's done right.
Great staff that are friendly and professional. The work is done quickly, on time (or soooner!), and I can trust it's done right.
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by CATURNER62
Verified Customer
Verified Customer
Service Price Transparency
Nov 07, 2023 -
Southern Hyundai Newport News responded
Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!
As always, a great team effort and experience at Southern
(retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and eve
(retaining Hall's original Service Team), from the personal greetings from Derrick at the top, to Brenda guiding my vehicle through the work, and even Teresa, while the cashier, helpfully coaches the guests on the use of the very nice coffee machine outside her office. Showroom facilities and guest wait room, with PC workspace while waiting is very much appreciated. While I didn't get to see Robert, projected work finished as estimated on time. However, a bit disappointed, as Brenda expressed, the CarCare Points from Hall have yet to transfer to Southern, and I was a bit surprised at the net cost for the oil change, (free State Safety Inspection), and the printed invoice still rather confusing as to how the credits come back into the net cost. Very much appreciated Brenda's outline on future work to do, and budget and plan for. Regardless, it's comforting to meet up with friends, (both staff and fellow customers to converse with) who you can feel confident in the work performed, and worthy of recommendations.
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by DAVIDINWBURG
Verified Customer
Verified Customer
Nov 06, 2023 -
Southern Hyundai Newport News responded
This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!
This was the quickest visit I’ve ever had.
I was in and out in about 30 minutes.
I was in and out in about 30 minutes.
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by KARIN_BOYD
Verified Customer
Verified Customer
Service Price Transparency
Nov 06, 2023 -
Southern Hyundai Newport News responded
We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!
Brenda is always pleasant to deal with .
I am satisfied with the southern Hyundai experience
I am satisfied with the southern Hyundai experience
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by PAULA_SEAY
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Brenda Messer
Nov 06, 2023 -
Southern Hyundai Newport News responded
Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.