Robert Solis
Robert Solis at Germain Honda of Surprise

Robert Solis | Page 22

Service Advisor

Germain Honda of Surprise

13270 N Autoshow Ave
Surprise, AZ 85388

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5.0
273 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

273 Reviews

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273 Reviews of Robert Solis

February 24, 2025

Dealership Rating
Employee Rating

Good basic work ethic from first encounter with maintenance service rep to final invoice - my accord was well cared for More

by jamiesonvaneaton
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Germain Honda of Surprise responded

Ensuring a quality service experience is our #1 priority. Thank you for sharing. Best Regards, Sassha Motz General Manager

February 24, 2025

Dealership Rating
Employee Rating

Robert was professional and kept me informed. Great service advisor. Facility clean and comfortable. He made me feel like I was a valued customer. More

by Peoria Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Germain Honda of Surprise responded

Peoria, thank you for sharing positive feedback on Robert! We want all of our guests to be treated to service that is thorough and reliable, so we're happy that's what Robert provided for you. We look forward to your next visit! Best Regards, Sassha Motz General Manager

February 24, 2025

Dealership Rating
Employee Rating

Everything at Honda Surprise is always very cordial and helpful. They take good care of me and my car. More

by sandy.lasica
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 25, 2025

Germain Honda of Surprise responded

Thank you for trusting us with the care of your Honda. Best Regards, Sassha Motz General Manager

February 22, 2025

Dealership Rating
Employee Rating

It was one of the more pleasant experiences of our car buying history. Everyone with whom we worked was very accommodating and helpful in all parts of the process, both before and after the purchase. All More

by johnkidwelljr
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes

Other Employees Tagged: Evan Winje, Nathan (Nate) Garcia , Michael Breezy Briese, Arnie Penn, Robert Pitman

Feb 24, 2025

Germain Honda of Surprise responded

Congratulations on your new Honda. Your business and kind words mean so much to us all. Our goal is to always do what is in the best interest of our customers. Please let us know if you need anything further. Best Regards, Sassha Motz General Manager

February 13, 2025

Dealership Rating
Employee Rating

Robert is very helpful. I forgot to pick up my receipt, however, and I sent him a note asking that he send me a copy, but I never got it. Perhaps the message did not get to More

by candacelindsay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 13, 2025

Germain Honda of Surprise responded

Thank you for your business and feedback. We have forwarded you request to our service manager to follow up on. Best Regards, Sassha Motz General Manager

February 08, 2025

Dealership Rating
Employee Rating

The service center has really stepped up their customer service since I first started taking my Honda for servicing. I appreciate the customer focus now. More

by msrene1980
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Nathan (Nate) Garcia, Alfredo (Al) Bustamante , Andree Khaziran

Feb 10, 2025

Germain Honda of Surprise responded

Thank you for noticing and for sharing such positive feedback about your experience. See you down the road. Best Regards, Sassha Motz General Manager

February 03, 2025

Dealership Rating
Employee Rating

The dealership is convenient, clean and has always serviced my car without having to recontact them. More

by homesbydiann
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Feb 04, 2025

Germain Honda of Surprise responded

Our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring. Best Regards, Sassha Motz General Manager

January 27, 2025

Dealership Rating
Employee Rating

Arrived on time and was met the moment I arrived at the dealership. The work was done in a fast time and I was updated along the way! More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2025

Germain Honda of Surprise responded

We are happy Robert ensure a 5-star informative service experience. See you next time. Best Regards, Sassha Motz General Manager

January 24, 2025

Dealership Rating
Employee Rating

Love this dealership but find scheduling service more difficult than just talking to a real human. More

by emilyheuston
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 28, 2025

Germain Honda of Surprise responded

We appreciate your business and feedback. Our team apologizes for any difficulties you experienced. Best Regards, Sassha Motz General Manager

January 24, 2025

Dealership Rating
Employee Rating

Easy to make an appointment; service was completed quickly; reasonable price; waiting area is large and comfortable. More

by candacelindsay
Recommend Dealer
Yes
Jan 28, 2025

Germain Honda of Surprise responded

Hi there! Thanks for sharing your experience with us. We are happy you had a positive experience overall. We hope that you come back and see us again soon! Best Regards, Sassha Motz General Manager

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