Robert Sparks | Page 9

The personnel is very good to fix existing problems even though sometimes is a dealer fault though sometimes is a dealer fault More

by ELIRICAN777 Verified Customer Verified Customer

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They have great customer service in general but this time it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no se it took the guy 40 minutes to get the car to me so I could driive itback home. Servuce dept great, customet reo great, kud looking for my car...no sense of urgency. More

by GABYMwhimzy Verified Customer Verified Customer

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Only thing was that my computer in my car wasn’t reset to track the new mileage. But, service was quick for a walk-in oil change at the last minute and only took 2hrs. Had me in and out and back on with my d track the new mileage. But, service was quick for a walk-in oil change at the last minute and only took 2hrs. Had me in and out and back on with my day in no time! More

by LHPRICE1992 Verified Customer Verified Customer

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I had no issues or problems and they explained everything to me.The time spent as expected. to me.The time spent as expected. More

by dsimpson14 Verified Customer Verified Customer

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I have bought my second vehicle here at GMC Southern at VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a VA Beach. I feel that the service and care are outstanding. I would recommend this dealership to anyone. I would like to say that when you purchase a vehicle , you also have a beginning relationship with the dealership. This is a good one. I like that. Thank you! More

by KENTW45 Verified Customer Verified Customer

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Can never call and get ahold of anyone, very annoying! Mechanical service integrity questionable! Always seems to have problems servicing when work needs to be done. Mechanical service integrity questionable! Always seems to have problems servicing when work needs to be done. More

by BRIGUY2100 Verified Customer Verified Customer

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Great services and did it in a timely manner and did not have to wait long. I appreciate the consideration. have to wait long. I appreciate the consideration. More

by alicezapayton Verified Customer Verified Customer

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They are always courteous and helpful. JT will always explain what's being done. He helped me with Sunbit financing when I experienced a problem online with it. If you choose to wait there JT will always explain what's being done. He helped me with Sunbit financing when I experienced a problem online with it. If you choose to wait there for your car, the waiting area is clean, has tv, hot coffee and good seating. My car is returned clean. I'm very happy with this dealership More

by 08GANDALF264 Verified Customer Verified Customer

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They don't call you back. It does not look like my tires were rotated after my oil change. I don't know if it top off your fluids or not. I've been waiting months to get My ca It does not look like my tires were rotated after my oil change. I don't know if it top off your fluids or not. I've been waiting months to get My car fixed. 2 weeks ago. They said they were just waiting on a part and would call me. I've called them. They said they will talk to the person and he will call me back. Still nothing. I just bought this car. On the voicemail it says you can just come in to get a oil change and simple things done. That's not true. You cannot just come in and get a oil change. You have to make an appointment. They don't give me the special attention that I feel like I need as a customer, especially a new customer. At this point. I wish I never bought the vehicle from them. More

by portertrinette Verified Customer Verified Customer

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Gave 1 star as 0 stars wasn't a choice. Dropped our car off for a week and never was even looked at. We marked the bolts, that's how we know. Took it home and WE figured it out on our own w Dropped our car off for a week and never was even looked at. We marked the bolts, that's how we know. Took it home and WE figured it out on our own within 2 hours. WE won't be taking our vehicles back to either location now. Thanks for wasting our time and us using only 1 car for a week. 10 out of 10 DO NOT recommend. More

by TERRA.HAWLEY1 Verified Customer Verified Customer

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