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Robert Terrell
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33 Reviews
33 Reviews
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33 Reviews of Robert Terrell
Verified Customer
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February 29, 2024
Very friendly and professional. Made you feel relaxed. Did not make the experience overwhelming. Tony was wonderful, very relatable. Made you feel relaxed. Did not make the experience overwhelming. Tony was wonderful, very relatable. More
by Fae3291
Other Employees Tagged: Robert Terrell
February 01, 2024
I scheduled a test drive in advance for a plug in hybrid. When I arrived (on time), the vehicle was not ready. When it was, the test drive was super annoying because: 1. the EV battery was dead, so I couldn When I arrived (on time), the vehicle was not ready. When it was, the test drive was super annoying because: 1. the EV battery was dead, so I couldn't test electric mode 2. the gas light was on, with only 10 miles until empty 3. the low tire pressure alert was on 4. the sales rep told me the charging cable that comes with the vehicle was in the spare tire compartment, but it wasn't there, so it wasn't possible to test that the vehicle accepts a charge 5. the key remote battery was low, so it would only manually unlock the car, and the car beeped a "Low Key Battery" alert the entire duration of the test drive I guess whoever pulled the vehicle around for the test drive had a blindfold on or something. Who knows. Didn't go back. More
by Armando Dippet
January 27, 2024
Very welcoming, everyone did a great job, from sales to finiance, made everthing very easy. finiance, made everthing very easy. More
by jtsnow
Other Employees Tagged: Jessica Wolford , Lenny Zalauskas
November 21, 2023
The team was friendly and responsive to me and my daughter for deciding the car and deal of our choice. They then worked out the financing and set-up with her alone and she was happy with their servi daughter for deciding the car and deal of our choice. They then worked out the financing and set-up with her alone and she was happy with their service S well. More
by johnlabarre411
Other Employees Tagged: Leonardo Oliveira, Bryan Carney, Jamie Hazard, Jessica Wolford
October 28, 2023
I was pleased with Robert and John in assisting with the sale. However the process was unacceptable in terms how long it took to complete the paperwork sale. However the process was unacceptable in terms how long it took to complete the paperwork More
by ionacg
Other Employees Tagged: John Dowden, Bryan Carney
October 25, 2023
The pickup day was GREAT and I LOVE my new 2023 Rav4 Hybrid XSE. However, the "road" to get to this great day was paved with numerous frustrations. My original salesman left and the dealership did not Hybrid XSE. However, the "road" to get to this great day was paved with numerous frustrations. My original salesman left and the dealership did not have his emails forwarded, so after 2 ignored emails I called him directly and he answered from new job. My new salesperson said he contacted me, but he typed my email address incorrectly and didn't follow-up with a call. Once I straightened that out with the sales manager that same new salesperson called to ask where I was because I was late to an appointment...that was never made!!! If I had not waited 6 weeks for my Vehicle and really wanted it, I would have told them where to put it. Paper signing/financing night was long and alot of being left at a table with no explanations. Thankfully, the Rav4 was well detailed (it REALLY SHINED) on pickup day and my salesman was great at explaining features & setting up my phone. Alls well that ends well. More
by hjletendre
Other Employees Tagged: Juan Melendez, Nicholas diBenedetto
