Robert Vida

Findlay Nissan Henderson responded

Thank you for your kind review! We’re happy to hear our team was friendly, helpful, and kept you informed throughout your visit. Providing clear communication and a welcoming experience is very important to us. We truly appreciate your support and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your thoughtful review! We’re glad to hear you found our team responsive and experienced strong customer service. Standing behind our work and making sure our customers feel confident and supported is very important to us. We truly appreciate your trust and look forward to serving you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re glad to hear you had a great experience with our service team and technicians, and that you enjoyed the comfort of our lobby as well. We appreciate you taking the time to share your feedback, and we look forward to serving you again on your next visit! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your kind review! We’re glad to hear our team was attentive and completed your service in a timely manner. It’s great to know you were comfortable in our waiting area and appreciated the updates while your vehicle was being worked on. We truly value your feedback and look forward to seeing you again! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your experience! We’re so glad to hear that Robert was helpful, attentive, and kept you informed every step of the way. Providing prompt service and clear communication is something we strive for, and it’s great to know he delivered on that. We’ll be sure to pass along your kind words to Robert. We appreciate your trust and look forward to assisting you again in the future! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for the kind words! We’re thrilled to hear our Henderson team continues to go above and beyond your expectations. Your loyalty means a lot to us, and we’re honored to be your go-to for all your car maintenance needs. We’ll always be here to help—see you next time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your great feedback! We're glad you enjoyed the clean environment and the complimentary coffee and water—it’s all part of making your visit more comfortable. We also appreciate your trust in us to take care of your vehicle and are happy we could help identify additional needs. Your loyalty means a lot, and we’ll keep working hard to provide the same level of service every time! Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for your feedback—we truly appreciate you bringing this to our attention. We’re sorry to hear that your experience didn’t fully meet expectations, especially regarding the pricing and the missed wiper fluid check. That’s not the level of service we strive to provide. We also wanted to let you know that our car wash is currently undergoing renovations, which is why your vehicle was not washed after service. We expect it to be fully up and running again by next month. We’d still like the opportunity to make this right, so please feel free to reach out to us directly. Your feedback helps us improve, and we hope to provide you with a much better experience on your next visit. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for bringing this to our attention. I’m very sorry to hear about your experience and understand how frustrating that must have felt. We should have clearly explained the pricing and any additional services, including the tire rotation, before completing the work. What you described is not the level of communication or transparency we expect from our team. I would appreciate the opportunity to look into this further and make things right. Please feel free to reach out to me directly so I can review your visit and address your concerns. Thank you again for your feedback—it helps us improve and ensure a better experience moving forward. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan

Findlay Nissan Henderson responded

Thank you for sharing your feedback. We understand your frustration and appreciate the opportunity to clarify. The complimentary first oil change you received with your Altima is a promotion offered by the selling dealership, in this case AutoNation. These offers are dealership-specific and are not part of a nationwide Nissan policy, which means they cannot always be honored at other Nissan dealerships, including ours. While some dealerships within the same brand group may choose to honor certain promotions, each dealership operates independently and sets its own service policies and offers. Our team simply follows the guidelines associated with the promotions we provide. We regret that this caused confusion and disappointment during your visit. Our goal is always to provide transparent and professional service to every customer, and we appreciate you taking the time to share your experience. Alyx Gargiulo Owner Loyalty Manager Findlay Nissan