Robert Wojtan | Page 57

Fair Oaks Ford was one of several dealerships I contacted while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, while shopping for an Escape. Craig had given me the best price initially - my only hesitation was a rather low offer for my old trade-in. However, after some negotiation (and a better trade offer from another dealer) we came to what I thought was a fair price for both the trade-in and the Escape. I wanted an Escape in deep impact metallic blue which is apparently not that popular. Craig did a great job locating exactly what I wanted. The process of picking up the car was handled by Serafin and was smooth and professional. We got my phone hooked up with the Sync system and even made a test call. He went over all of the features and helped make me feel comfortable in my new car. They offered me additional warranties and body protection products, but did not put excessive pressure on me to buy. Overall, the experience was not painful at all (that's a rave from me - I hate shopping for cars) and I never felt pressured at any step of the process. They even filled the tank prior to delivery! I'd definitely buy from Fair Oaks again. More

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Steve Trudnos was great to work with, his attention to detail and customer service skills made it enjoyable to purchase a new car. Thanks Steve and Bob! detail and customer service skills made it enjoyable to purchase a new car. Thanks Steve and Bob! More

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Great overall experience and fantastic selection of different models with different options/colors! Very friendly and helpful staff and they were honest and open. This is my first Ford, but it won't different models with different options/colors! Very friendly and helpful staff and they were honest and open. This is my first Ford, but it won't be my last! More

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Salesman was courteous and informed. Took time to listen to our needs and made relavent product suggestions. Was thorough and unrushed during our visit. Showed all options available in the model we chose an to our needs and made relavent product suggestions. Was thorough and unrushed during our visit. Showed all options available in the model we chose and helped a make a good purchase. More

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Loved working with Bobby! He was very friendly, knowledgeable and made what could've been a very stressful experience a very enjoyable one. He explained all the options very well, but there was no knowledgeable and made what could've been a very stressful experience a very enjoyable one. He explained all the options very well, but there was no pressure to try to get me to get things I didn't want or need. He took care of everything and synced up my phone for me. He sat in the car with me and made sure I understood all the new features I was unfamiliar with. I would highly recommend him to anyone interested in buying a new Ford or Lincoln. The only thing I would change is the length of time I had to spend with the customer service guy and the finance guy. I understand that it is their job to try to sell me additional protection and maintenance for the car but it was a lot of time spent for something I wasn't interested in. Other than that, I would go back again and recommend Fair Oaks and especially Bobby Deanda. More

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We are familiar with Fair Oaks Ford because it is where we have our 2008 Ford Escape Hybrid serviced. Our experiences with the service department have always been great, so when we thought about trading up we have our 2008 Ford Escape Hybrid serviced. Our experiences with the service department have always been great, so when we thought about trading up to the 2013 model, we stopped by on a whim and were met by Paul. He understood we really were just looking and, though we had an idea of what we wanted, was happy to show the new Escape off to us and seemed to be having fun. At no time did he pressure us or even talk money. We were curious and he took the time to answer questions and give us as much information as possible. He gave us his card when we left and said he hoped to see us soon. We spent the next two weeks researching the car and deciding what we really wanted and I think Paul was surprised to see us when we finally showed back up at the dealership. Even though he was juggling several customers, he greeted us with great warmth, remembered what we wanted and happily showed us some other options. At no time did he try to upsell or talk us into more expense, which I really appreciated. Once we'd decided, he sheparded us through the process and made it as painless as possible. Though my husband and I had agreed beforehand that we weren't going to buy expensive protection packages, Bob was great in going through the process and explaining why we might need to consider such a thing. He was patient and forthcoming and -- like Paul -- was friendly and made us feel we could trust him. The entire carbuying process was simple and clear and as quick as it could be. We are thrilled with our new car and would not hesitate to buy another car through Fair Oaks Ford. More

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Everyone was very helpful and friendly. They answered all our questions and gave us a great price without any haggling. Would recommend this dealership to our friends. our questions and gave us a great price without any haggling. Would recommend this dealership to our friends. More

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Pam was very helpful working withing our needs and helping us to get the price we wanted to work with. She also helped us to hook up the SYNC system a couple days later. We purchased another vehicle helping us to get the price we wanted to work with. She also helped us to hook up the SYNC system a couple days later. We purchased another vehicle from Fair Oaks years ago, and were also happy with that purchase. More

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My sales experience was very good. Clint was friendly and efficient at finding the car I needed, and explaining the features. Their vehicle selection is excellent, and they had me in my new car, and bac and efficient at finding the car I needed, and explaining the features. Their vehicle selection is excellent, and they had me in my new car, and back on the road within a very brief time. I'd recommend this dealer to friends that want a good car buying experience. More

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After picking up a brochure from Serafin in January,I came back to take a closer look at the Ford Fusion. Serafin pointed out all the features and offered me to take a test drive. I was impressed with came back to take a closer look at the Ford Fusion. Serafin pointed out all the features and offered me to take a test drive. I was impressed with the Fusions handling & styling. I proceeded to purchase the car. The Fair Oaks employees were very knowledgeable and answered all my questions. They made the purchasing process a pleasant experience. I would recommend Fair Oaks Dealership to anyone that would want to purchase a new automobile. More

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