Roberto Hernandez
Roberto Hernandez at Gordie Boucher Lincoln of West Allis

Roberto Hernandez

Service Advisor

Gordie Boucher Lincoln of West Allis

3161 S 108th St
West Allis, WI 53227

Contact Me
4.7
79 Reviews

Dealership Experience

4 yrs, 6 mos

Languages Spoken

English English

Spanish Spanish

4.7

79 Reviews

Write a Review

79 Reviews of Roberto Hernandez

February 12, 2026

Dealership Rating
Employee Rating

Got new brakes for my wife, new tires for my mom and oil changes for all three of us. Quality of work was excellent, and the price was right. Oh and Roberto's servcice: legendary. More

by tim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tim Lange is the BEST IN THE BUSINESS

Feb 12, 2026

Gordie Boucher Lincoln of West Allis responded

We’re glad our team could handle brake service, tire installation and oil changes for your Toyota and your family’s vehicles with top quality and value. Roberto appreciates your legendary praise. We look forward to serving you again. Roy Reger Service Manager 414-327-6000

January 21, 2026

Dealership Rating
Employee Rating

NA My experience with Roberto was great. This survey forcing me to type 15 words is very irritating More

by Cory A Schamens
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jan 21, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you for choosing Gordie Boucher Lincoln of West Allis. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Roy Reger Service Manager 414-327-6000

January 21, 2026

Dealership Rating
Employee Rating

NA My experience with Roberto was great. This survey forcing me to type 15 words is very irritating More

by Cory A Schamens
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Jan 21, 2026

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

January 20, 2026

Dealership Rating
Employee Rating

Great service experience! All outstanding: check in | coffee bar | WiFi | video of service | check out. How many times can you say -Looking forward to my next service appoint More

by Kriaten Moore
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 20, 2026

Gordie Boucher Lincoln of West Allis responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Roy Reger Service Manager 414-327-6000

December 24, 2025

Dealership Rating
Employee Rating

Excellent service people are very helpful and the quality of work is outstanding. This is the place to go More

by NJMEILAND
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 24, 2025

Gordie Boucher Lincoln of West Allis responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Roy Reger Service Manager 414-327-6000

December 13, 2025

Dealership Rating
Employee Rating

A few years ago, when I initially purchased my vehicle, my salesperson, Greg, provided an experience that immediately stood out as professional, polished, and intentional. It reflected an old school dealer More

by shelina.harvey
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Dec 14, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Roy Reger Service Manager 414-327-6000

December 11, 2025

Dealership Rating
Employee Rating

Worked with me to get satisfaction on a faulty tire. Kept me in the loop with frequent phone calls and assisted in getting tire in and out of car More

by MIDMECHA
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Dec 11, 2025

Gordie Boucher Lincoln of West Allis responded

Thanks for sharing about your experience with Gordie Boucher Lincoln of West Allis. We appreciate your business and hope to see you again soon! Roy Reger Service Manager 414-327-6000

December 11, 2025

Dealership Rating
Employee Rating

My Aviator had 3 recalls and an issue with no sound from speakers. It took longer than I anticipated but I am satisfied with the results More

by VINCE34
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Dec 12, 2025

Gordie Boucher Lincoln of West Allis responded

Vince, it's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Gordie Boucher Lincoln of West Allis! Roy Reger Service Manager 414-327-6000

December 06, 2025

Dealership Rating
Employee Rating

Great service The shuttle service is very convenient and helpful when having car repairs and repairs are made on time More

by Roadking
Recommend Dealer
Yes

Other Employees Tagged: Roberto Hernandez

Dec 06, 2025

Gordie Boucher Lincoln of West Allis responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Roy Reger Service Manager 414-327-6000

December 02, 2025

Dealership Rating
Employee Rating

I went in for a oil change and brakes. They told me I needed tires and a new battery. However what they failed to do was tell me I need a new headlight. But on the inspection sheet it stat More

by Ashleyrie93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Dawn Kelly, AJ Kallas

Dec 05, 2025

Gordie Boucher Lincoln of West Allis responded

Providing a positive experience is our top priority, Ashley, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Roy Reger Service Manager 414-327-6000

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