Roberto Perez | Page 10

Great customer service. Very welcoming and not pushy. Detailed and responsive to message and questions. Glad I choose this dealership for my purchase then a local one. Very welcoming and not pushy. Detailed and responsive to message and questions. Glad I choose this dealership for my purchase then a local one. More

by toddbfowler Verified Customer Verified Customer

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Both Kevin’s and Roberto made my experience painless. I highly recommend this dealership especially during these difficult buying times I highly recommend this dealership especially during these difficult buying times More

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This is the 2nd time I have purchased a car from Empire Ford , my first experience in buying a 2016 Ford Fusion was just short of being a disaster. I was in dire straights for a car because of my medical r Ford , my first experience in buying a 2016 Ford Fusion was just short of being a disaster. I was in dire straights for a car because of my medical responsibilities to patients and I had no choice to accept what was offered. I truly believe that I was taken advantage of and paid substantial interest during the time I had the car. This time I was more aware and able to accept a much better offer with a much better interest rate. The only disappointment I have with the 2019 Ford Fusion is that it does not have a towing capability and it does not have a disc player. More

by CHEFALSO123 Verified Customer Verified Customer

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Everyone is so helpful and understanding to each and every one that comes in..I came in as a customer and left like family.. every one that comes in..I came in as a customer and left like family.. More

by LEIDA Verified Customer Verified Customer

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The sales rep John Silva and sales manager Ken Bancroft were great and in a tough market were able to find a price for me to drive home a new Bronco Sport. were great and in a tough market were able to find a price for me to drive home a new Bronco Sport. More

by Jmberenz Verified Customer Verified Customer

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Worst car buying experience i have ever had. Terrible customer service, hidden fees, and lies Terrible customer service, hidden fees, and lies More

by Mattcornaglia0 Verified Customer Verified Customer

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I ordered a vehicle 4 months ago which finally arrived. Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy tha Empire Ford of New Bedford did not value my trade ($9K under KBB trade-in value) and had a take it or leave it attitude. They seemed very happy that I wouldn't go for their deal because they could make more (currently asking $5K over MSRP) than if they sold it to me at the special order price (we had agreed on MSRP at time of order). So after waiting months they got a new vehicle to sell and I just wasted my time. Didn't even get a "Thank You" for handing them the $11-12K profit they will make selling "my" vehicle over MSRP to someone else. Part of the situation is due to Ford pushing Special Orders instead of stocking dealer lots. If you want a Ford, be sure to get in writing a firm commitment on your trade using an unbiased source like KBB at time of order. Otherwise you might be between a rock and a hard place trying to get a fair price for your trade. Of course, if no trade is involved this predicament would be avoided. Then you just need a firm commitment on price for the ordered vehicle. I gave one star because Ford shares some of the blame for designing a system that allows dealers to take advantage of the situation which they did with gusto. I would give Empire zero stars without Ford's complicity in this biased system that gives dealers a decided advantage. You are left to decide between accepting the dealer's lowball offer on your trade or walking away from your Special Order 3 or 4 months in the making and then having to try again (or give up). Until dealers start carrying inventory that provides consumers with a choice and that allows them to go somewhere else (really your only true negotiating advantage) you will be losing big money on every deal that involves a trade. Good Luck. More

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Excellent service good people excellent attention to their client. I appreciate the good service I receive. their client. I appreciate the good service I receive. More

by Juliosantiago Verified Customer Verified Customer

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This dealership has kind and welcome me as a new customer and friendly sales people and friendly sales people More

by Barrylanglois Verified Customer Verified Customer

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The process of buying our new car went smooth and the dealership did their best with any questions we had and we were overall very satisfied with our experience, when you decide to go with Ford of New Be dealership did their best with any questions we had and we were overall very satisfied with our experience, when you decide to go with Ford of New Bedford ask for Roberto you won’t be disappointed! More

by Porto94 Verified Customer Verified Customer

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