Roberto Perez
Roberto Perez at Empire Ford Inc.

Roberto Perez | Page 8

Finance Manager - Fall River store

Empire Ford Inc.

292 William S. Canning Blvd
Fall River, MA 02717

Contact Me
4.5
115 Reviews

Dealership Experience

8 yrs, 4 mos

Industry Experience

8 yrs, 4 mos

Specialties & Trainings

Ford Master Certified Sales Consultant

4.5

115 Reviews

Write a Review

115 Reviews of Roberto Perez

March 14, 2023

Dealership Rating
Employee Rating

One of the top vehicle buying experiences I have ever had from start to finish. Great communication. no gimmicks or games they did exactly what they said they were going to do from day one. Everybody at Empi More

by tugboat49
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Bryce Sewall, Tyler Torres, Martin Smith , Ed Bryden, David Pacheco, Lauren Richards, John Silva

Mar 16, 2023

Empire Ford Inc. responded

Dear tugboat49, We are thrilled to hear how pleased you were with your experience here at Empire Ford! Thank you for sharing your comments about "great communication, no gimmicks or games" and that you were pleased with our sales, service, parts & finance departments! We appreciate your feedback. :)

March 04, 2023

Dealership Rating
Employee Rating

What an awesome experience shopping for a new vehicle , a large inventory like no other . The staff made me feel like family. Would highly recommend if your in need of a new vehicle . More

by brianknight1968
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft , John Silva

Mar 07, 2023

Empire Ford Inc. responded

Dear brianknight1968, Thank you for the awesome review and for taking the time to share your experience. We're so glad you were treated like family and we thank you for the recommendation! Safe Travels!

March 03, 2023

Dealership Rating
Employee Rating

Left me stranded without a vehicle when I traded one I owned in and they gave me a sportage and took it back cause “ bank didn’t approve” but yet I had the new car for a complete week. They sold my trade More

by nicolegotit77
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: David Shea, John Silva

Mar 07, 2023

Empire Ford Inc. responded

Dear Ashley, Unfortunately, due to a conversation you had with the bank regarding your employment, your loan was not approved. This situation was out of our control. We offered to put you in a different vehicle but you declined. We are sorry for the inconvenience this has caused you.

Mar 08, 2023

nicolegotit77 responded

I declined because I’m not going to pay for a mini van quest for 5 years if I’m not satisfied completly with the purchase. You can’t just give me a nice car and then put me in a mini van that’s not how that works. You work for the city. The costumers satisfaction is definatly a goal in purchasing a car .. not just a sale. That’s how you guys presented it to me as. “ WELL ITS JUST A CAR AND A CAR IS A CAR” . Like if YOUR the one paying for it monthly . Absolutely not. You shouldn’t have put me in a vehicle that wasn’t registered anyway. At the end. YOUR WRONG . If I would have gotten hit by another driver and possibly died and the vehicle was totaled, your dealership would be paying the absolute total of it. Because it was still under the dealerships name . Stop trying to make it seem like I declined a good deal when it wasn’t. It was to cover yourself to say “ well we tried and you denied “ stop the act. I can actually persue a lawsuit for emotional distress and negligent actions that you all caused me.. I lost a lot of opportunity’s and days for work when you sold my vehicle and took me out of one .

February 24, 2023

Dealership Rating
Employee Rating

I bought a car from your place, and I’m very happy with it, the dealer was a great salesman and everything one was so polite. More

by monteirorhonda
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Bautista-Rodriguez

Feb 28, 2023

Empire Ford Inc. responded

Dear monteirorhonda, Thank you for purchasing your vehicle from Empire Ford! We appreciate you choosing us and thank you for sharing your 5-star review!

February 13, 2023

Dealership Rating
Employee Rating

Wonderful, kind very respectful. Everyone I had the great pleasure to speak with where very professional and kind at the same time. I actually went home and called several friends an More

by lilliansway23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Shea

Feb 16, 2023

Empire Ford Inc. responded

Dear lilliansway23, Your comments mean a lot to us and we thank you for taking the time to share your experience. Thank you for also rating both Roberto Perez and David Shea with 5-star reviews. We do our best to provide top-notch service and we appreciate your positive feedback!

February 08, 2023

Dealership Rating
Employee Rating

Top notch staff who are kind, knowledgeable and considerate of the customer 10/10! M More

by missy43095
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Juan Bautista-Rodriguez

Feb 16, 2023

Empire Ford Inc. responded

Dear missy43095, Congratulations on the purchase of your vehicle. Thank you for your kind words and positive feedback. We appreciate you taking the time to rate your experience as well as our staff, Juan and Roberto!

February 04, 2023

Dealership Rating
Employee Rating

Guys there couldn’t have been nicer. It was a Pleasure to get my bronco there More

by linda78vette
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marc Gauthier

Feb 16, 2023

Empire Ford Inc. responded

Dear linda78vette, Congratulations on the purchase of your Ford Bronco!!! How exciting! Thank you for sharing your experience and for your 5-star rating of our dealership as well as Mark Gauthier and Robero Perez. Welcome to the Empire Ford family!

February 03, 2023

Dealership Rating
Employee Rating

They're very good very professional financing went well the gentleman who did financing did a great job Dave Shea was the best More

by ssalapwu
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: David Shea

Feb 16, 2023

Empire Ford Inc. responded

Dear ssalapwu, Congratulations on your vehicle purchase. We so happy to hear that both Dave and Roberto made your experience such a positive one. Thank you for your 5-star review and for choosing Empire Ford!

January 26, 2023

Dealership Rating
Employee Rating

I had a great experience buying a 2023 Ford Maverick from Empire New Bedford. Because of the unique requirements for ordering a Maverick (orders were open only for a few days) most of the initial transaction More

by rick-lebel2
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Kevin Pereira

Jan 30, 2023

Empire Ford Inc. responded

Dear Rick-Lebel2, Congratulations on the purchase of your new 2023 Maverick!!! Thank you for sharing your experience and for mentioning Kevin P., Kevin B and Roberto by name. We are so pleased to hear that your experience went smoothly.

January 06, 2023

Dealership Rating
Employee Rating

Came to buy out my lease. Was grateful that the dealer honored the price in the lease contract considering stories heard about other’s experiences in the current car market. F More

by mtfordfan
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kevin Bancroft, Kevin Pereira

Jan 06, 2023

Empire Ford Inc. responded

Dear mtfordfan, We appreciate you sharing your experience about turning in your lease and purchasing a new vehicle. This current market is like no other market we've seen before. We're happy to hear you were pleased with your experience here at Empire. Please let us know what we can do differently to raise our rating from a 4-star to a 5-star, which is what we strive for. Thank you.

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