Robin Metz | Page 2

O'Steen Acura of Athens responded

Thank you for your wonderful review! We're so happy to hear that you've consistently had positive experiences with our team. Providing honest communication and treating every customer with kindness are values we take great pride in. We truly appreciate your trust in O'Steen Acura & Volvo of Athens and look forward to continuing to take great care of you and your vehicle for many years to come!-AS

O'Steen Acura of Athens responded

How great to hear that our team’s friendly and courteous approach made your Volvo S60 service so enjoyable. We’re delighted you found everyone extremely helpful and that we’ll be your go-to service destination. We look forward to assisting you again on your next visit.

O'Steen Acura of Athens responded

Thank you for sharing your positive experience with our service department. We’re glad scheduling your Volvo XC60 maintenance was seamless and you had no issues with the loaner car. Robin will be happy to hear your compliments about the work quality.

O'Steen Acura of Athens responded

Thank you for taking the time to share your feedback. We understand your frustration regarding the credit card processing fee and appreciate you letting us know how you feel. We know changes like this can be disappointing, especially when many customers prefer the convenience of paying by credit card. Your comments are valuable and will be shared with our management team as we continually evaluate our policies and the overall customer experience. We truly appreciate your business and hope to have the opportunity to serve you again in the future.-AS

O'Steen Acura of Athens responded

We’re thrilled to hear that Robin and our service team have been helpful with your Volvo XC90 and that you feel welcomed each time you walk in. It’s great knowing everyone recognizes your name and addresses any concerns promptly. We look forward to assisting you with future maintenance.

O'Steen Acura of Athens responded

We appreciate you highlighting the maintenance on your Volvo XC60 Recharge and exploring a new model while you waited. It’s great that our staff provided a pleasant, helpful, and pressure-free experience. We look forward to welcoming you back for service or another visit.

O'Steen Acura of Athens responded

We’re glad Robin was able to resolve the issue with your Volvo XC90 after such a long wait. Thank you for recognizing the team’s hard work and your patience. We appreciate your five-star feedback.

O'Steen Acura of Athens responded

Thank you for trusting us with your Volvo XC90. Robin and our service team were pleased to be the ones who could help and appreciate your recommendation.

O'Steen Acura of Athens responded

We’re glad to know our team took care of your needs during the service of your Volvo XC60 Plug-In Hybrid. We appreciate you recognizing our management and sales staff. We look forward to assisting you again.