Robin Metz | Page 3

O'Steen Acura of Athens responded

Thank you for sharing your positive experience with our service department. We’re glad scheduling your Volvo XC60 maintenance was seamless and you had no issues with the loaner car. Robin will be happy to hear your compliments about the work quality.

O'Steen Acura of Athens responded

Thank you for taking the time to share your feedback. We understand your frustration regarding the credit card processing fee and appreciate you letting us know how you feel. We know changes like this can be disappointing, especially when many customers prefer the convenience of paying by credit card. Your comments are valuable and will be shared with our management team as we continually evaluate our policies and the overall customer experience. We truly appreciate your business and hope to have the opportunity to serve you again in the future.-AS

O'Steen Acura of Athens responded

We’re thrilled to hear that Robin and our service team have been helpful with your Volvo XC90 and that you feel welcomed each time you walk in. It’s great knowing everyone recognizes your name and addresses any concerns promptly. We look forward to assisting you with future maintenance.

O'Steen Acura of Athens responded

We appreciate you highlighting the maintenance on your Volvo XC60 Recharge and exploring a new model while you waited. It’s great that our staff provided a pleasant, helpful, and pressure-free experience. We look forward to welcoming you back for service or another visit.

O'Steen Acura of Athens responded

Thank you for trusting us with your Volvo XC90. Robin and our service team were pleased to be the ones who could help and appreciate your recommendation.

O'Steen Acura of Athens responded

Thank you for trusting us with your Volvo XC60 service. We’re glad our team’s professionalism and the availability of a loaner vehicle made your visit convenient. We look forward to keeping your XC60 running smoothly.

O'Steen Acura of Athens responded

We’re glad Robin arranged a loaner so you and your wife, given her health needs, could avoid a lengthy wait. It’s wonderful to hear your Volvo XC60 was ready that afternoon and returned cleaned for your convenience. We appreciate your continued loyalty and look forward to assisting you again.

O'Steen Acura of Athens responded

Thank you for sharing your experience with Robin’s attentive service. We’re glad she kept you informed and explained every detail of the work on your Volvo. We’ll make sure Robin sees your kind feedback.

O'Steen Acura of Athens responded

Thank you so much for taking the time to share your experience! We're thrilled to hear Robin provided excellent service, helped price match your tires, and made sure you had a loaner vehicle to keep your day moving smoothly. We truly appreciate your trust in O'Steen Volvo & Acura of Athens and look forward to taking care of you again whenever you need us. Safe travels! 🚗😊-AS

O'Steen Acura of Athens responded

Thank you for highlighting the friendly and helpful service you received for your Volvo XC90. We’re glad Robin was able to address your issue promptly. We look forward to assisting you again.