Robyn ODonnell

I had the most outstanding experience working with Robyn O. She's very attentive, knowledgeable, and very efficient! I'd highly recommend this store and this sales person. 5 stars is not enough she deserves O. She's very attentive, knowledgeable, and very efficient! I'd highly recommend this store and this sales person. 5 stars is not enough she deserves 10! More

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Excellent customer service would return to for future purchases. Listened to my needs and wants and delivered us an outstanding vehicle purchases. Listened to my needs and wants and delivered us an outstanding vehicle More

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Wonderful people, great experience. Robyn was awesome and very helpful, she was great walking through paper work and getting the best deal she could for me couldn’t ask for anyone bette Robyn was awesome and very helpful, she was great walking through paper work and getting the best deal she could for me couldn’t ask for anyone better More

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I had a wonderful experience, being a first time car buyer, Robyn was awesome explained everything in clear detail, and helped me understand anything I had questions. She was determined to help me find buyer, Robyn was awesome explained everything in clear detail, and helped me understand anything I had questions. She was determined to help me find my dream car and hit the bullseye. Got me everything I could ask for and more, she was the best help I could ask for. From the moment I thought I wouldn’t get approved and got upset, she stayed positives and made it happen. I’d work with her anyday again and recommended her to anyone who’s asked. She also has awesome music taste :)) More

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Robyn has gone the extra mile to address all questions or concerns we've had with our new cx 50. She has made working with Russ Darrow a positive experience! concerns we've had with our new cx 50. She has made working with Russ Darrow a positive experience! More

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The service was awesome the wait was worth thy did wat others dealers couldn’t thy kept they word thy were patient with me listen to me very helpful respectful im glad i gave thm a try Thank yall so so mu others dealers couldn’t thy kept they word thy were patient with me listen to me very helpful respectful im glad i gave thm a try Thank yall so so much More

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We walked into the dealership on Saturday and found the car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together tha car we wanted. Jalen Moore, the general manager, was professional but direct while trying to work out a deal, even though it didn’t come together that day. A few days later, the dealership called us back to see if we were still interested, so we scheduled a 6:00 PM appointment for Tuesday after a full day of work. Our salesperson, Robyn, was incredible. She was patient, helpful, and extremely knowledgeable. She made us feel comfortable and valued as customers. Unfortunately, everything went downhill the moment Justin Pues, the general sales manager, entered the conversation. He didn’t bother to introduce himself and immediately came off as rude, dismissive, and completely unprofessional. His tone was condescending and aggressive. He actually told us we had “nagged him enough,” that he was “losing money,” and that we had “taken plenty of his time.” It was shocking to be spoken to that way by someone in management. He made it clear he didn’t care about customer service, only about rushing home because it was 40 minutes past closing. We were told we had to “make a deal now” or lose the offer, even though we showed up on time for an appointment they scheduled. The pressure, disrespect, and attitude were completely unacceptable. It’s truly disappointing that one person’s behavior could ruin what started as a great experience. Robyn was fantastic, but Justin’s unprofessionalism and rudeness made it impossible for us to feel comfortable doing business here. More

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Great people wonderful deal, thank you Robyn Odonell, a wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow wonderful sales person who was very friendly, knowledgeable, personable and just straight up wonderful. She made us feel at home here at Russ Darrow. Justin Pues, her manager was great to work with and very helpful! He assisted with an issue and made sure everything was fixed to our standards! And we have to give a shout out to the GM, Jalen Moore, who put together a great crew and wonderful environment! More

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The service was quick. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. I was told it would take an hour to and hour and a half. It actually took 45 minutes from beginning to end. More

by daronmay Verified Customer Verified Customer

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Working with this dealer was stressful and did not feel transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Aleja transparent. While we loved working with the sales consultant Robyn, I did not appreciate the sales tactics used by Justin the sales manager or Alejandro the financing manager. They tried to give me an ultimatum to force me into financing so they could make money, and ended up taking a lower offer in cash anyways. Did not feel appreciated as a customer, despite the amount of money I was paying for a car off their lot. Walked away never wanting to do business there again because it was such an uncomfortable experience. Robyn was the only positive about working with them. More

by Winchester Verified Customer Verified Customer

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