Rocco Cesario | Page 6

Avoid This Dealership – Dishonest, Unreliable, and Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three week Unprofessional I bought a Certified Pre-Owned vehicle here expecting reliability. Two weeks later, the transmission failed. The car spent three weeks in repairs. Overcharged & Delayed Refunds – They overcharged me $100 for a loaner. After weeks of chasing them down, they processed a refund—but never sent it. I had to go in person, only to find out they were holding my money over a petty $5 dispute. Bait-and-Switch Pricing – They quoted $250 for a spare key, then later claimed it was $500. Zero Accountability – Instead of fixing their mistakes, they stonewalled, delayed, and nickel-and-dimed me. Untrustworthy, unprofessional, and not worth the hassle. If you're considering buying here, Don't. There are better VW dealerships that actually stand behind their word. More

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Jimmy was exceptional in making our sale "happen". He wasn't satisfied until he was able to work out the details of a complicated situation. He wasn't satisfied until he was able to work out the details of a complicated situation. More

by EDMUNDLEERIVERS Verified Customer Verified Customer

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A great experience that was quick and easy. I will service my car here again in the future. I will service my car here again in the future. More

by Jack Meholf Verified Customer Verified Customer

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Hello, I like the dealer in Chicago Volkswagen, I would recommend it to my friends and acquaintances. Thank you! recommend it to my friends and acquaintances. Thank you! More

by Sergio Habick Verified Customer Verified Customer

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Agile, helpful and very prompt. I enjoyed the experience. They were so friendly and make everything easy for me I enjoyed the experience. They were so friendly and make everything easy for me More

by MULUTASUSA Verified Customer Verified Customer

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It was a great car buying experience. The GM Michael gave me a tour of the dealer. Rocco and Angie made the buying experience quick and painless. The GM Michael gave me a tour of the dealer. Rocco and Angie made the buying experience quick and painless. More

by Seth G Verified Customer Verified Customer

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Our Sales Associate was fantastic and extremely professional. 👏 We will be recommending her in the future. professional. 👏 We will be recommending her in the future. More

by abigailphillips8330 Verified Customer Verified Customer

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Process went smooth and they done what they said they would do. Mohammed was great to work with would do. Mohammed was great to work with More

by KIERAN_AHERNE Verified Customer Verified Customer

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I was satisfied with services provided by Celia. She was informative and very knowledgeable during the process She was informative and very knowledgeable during the process More

by ZEDREA.THOMAS Verified Customer Verified Customer

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I like to think general manager, Michael Zafiriou, you for reading my letter and working with me with the vehicle that I purchased from his dealership. I also like to think Davis Luckett, who did the fina for reading my letter and working with me with the vehicle that I purchased from his dealership. I also like to think Davis Luckett, who did the financing paperwork for our outstanding job making great suggestions. Jimmy Caprile Was the excellent sales person who helped me with the decision-making and selection of my Acura TLX 2021. Avery Gathercole was not initially involved with the sale of our car, but she was a great woman to have a conversation with. Rocco Cesario did somewhat help with negotiations, but when a customer asked for something he needs to make sure to be a man of his word and follow through on the request of the customer not below the customer off because you never know when your general manager find out what you’re doing. overall, I will say that my experience at the Volkswagen dealership was decent. More

by brazil8224 Verified Customer Verified Customer

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