Rocco Cesario | Page 5

Great service worked with Mohammed and Rocco got great deal with Toyota rav 4 happy with service deal with Toyota rav 4 happy with service More

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Didn't have the car I wanted initially But the Team manged to get me a Good deal on a Vehicle that got my interest in person once I saw it. It was a 2022 Volkswagen Atlas cross sport Sel premium whi manged to get me a Good deal on a Vehicle that got my interest in person once I saw it. It was a 2022 Volkswagen Atlas cross sport Sel premium white 4 motion AWD. A deal was made I was sold on what wanted far as features and appeal and for my personal situation it worked. It also got me started on a Great relationship with the Volkswagen family in all.🙂 More

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I had an outstanding experience at DTVW! From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, pr From start to finish, the customer service was top-notch. Alonzo went above and beyond to ensure my needs were met, providing clear communication, professionalism, and a genuine willingness to help. The entire process—whether it was purchasing my vehicle, servicing it, or getting questions answered—was smooth and stress-free. The staff was knowledgeable, friendly, and never made me feel pressured. I truly appreciate the attention to detail and commitment to customer satisfaction. If you’re looking for a dealership that values its customers and provides excellent service, I highly recommend DTVW. More

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Very easy going, honest, clear, and conversational. Got me in and out of the dealership. Got me in and out of the dealership. More

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VW of Downtown Chicago is a modern marvel. The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department The sales staff could not have been more helpful and understanding. The service department is phenomenal and very knowledgeable. The parts department was very helpful getting new floor mats for our car and even had them in stock! I cannot understand why people would go anywhere else for their VW needs. More

by FordF150 Verified Customer Verified Customer

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I purchased my new vehicle, when I got in to drive it home, my low tire pressure light was on, I went back in the building and told them, they said it’ll go away once I start driving, i live in south wes home, my low tire pressure light was on, I went back in the building and told them, they said it’ll go away once I start driving, i live in south west Indiana and I had an hour and a half drive. The light never went off, when I got home I checked the tire, it had 14 lbs of air in the tire, so I filled it up with air, the next morning I check it again and once again it lost air m, I took it to a local Honda dealership and they found a nail in my tire, I was very upset. Also when I purchased my car the only things I received with my vehicle with purchase was the keys, I asked for papers for a bill of sale and they said they didn’t have any papers they would be sent to me once they received the loan from the bank. The loan went through, I never received anything, I contacted the dealership once more by email, he also told me there was no papers until the loan went through which I was confused because it already went through. I went to the license branch to get my plates. At the bmv I was informed that I should have received my bill of sale with my vehicle and I never should have drove the vehicle off the lot without it, at the bmv I contacted the dealership and informed them and I was sent the bill of sale immediately via email why this wasn’t done when I purchased. My car is still questionable. Horrible service!!! Horrible staff More

by THOMAS.KRUK Verified Customer Verified Customer

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I had a good experience at VDC. Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us thr Emre was a lovely guy and treated us with respect. Ahad helped us out willingly to get our license plates put on, and Julian skillfully helped us through the final paperwork. I didn't personally work with Rocco, but if he were the "Manager "that Emre was discussing our deal with, then I would have a gripe. We came to that dealership attracted by a special price, which we were quickly told was not for real. After some negotiation, we got close to that price but were presented with an offer that added another 2K for the VDC special maintenance plan, which we didn't ask for or want, and preceded to tell Emre why. Emre was then caught in the middle of making the sale and pleasing his boss. We ultimately negotiated the 2K to 1K and were left with paying for a service we know practically nothing about and will likely never use. In the end, we bought a beautiful car and Emre was able to smooth out any awkwardness as we completed the deal. VDC seems like a group of nice people, but they should have a look at the promises about the prices they advertise as well as the extra services they attempt to upsell. More

by THOMAS.OKON Verified Customer Verified Customer

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Great team was very patient answered all my questions and were attentive through the whole process were attentive through the whole process More

by katelyn-sanchez Verified Customer Verified Customer

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Their customer service is wonderful. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. Great communication and very fixed all of my concerns. There waiting area was very clean and comfortable as well. More

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I bought a car 4 days ago, the car was sold because it was problem-free, the car drained engine water in 4 days, the air conditioner is hot, it does not blow, Emre, the name of the friend who sold it, sai was problem-free, the car drained engine water in 4 days, the air conditioner is hot, it does not blow, Emre, the name of the friend who sold it, said there was no problem, but Rana was problematic More

by Orhanunal93 Verified Customer Verified Customer

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