Rocco Cesario
Rocco Cesario at Volkswagen of Downtown Chicago

Rocco Cesario | Page 7

Pre - Driven Sales Manager

Volkswagen of Downtown Chicago

1111 N Clark St
Chicago, IL 60610

Contact Me
4.2
88 Reviews

Industry Experience

25 yrs, 1 mo

Languages Spoken

English English

4.2

88 Reviews

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88 Reviews of Rocco Cesario

October 22, 2024

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Employee Rating

ROCCO ALWAYS TAKE CARE OF ME EVERY TIME I COME IN he has always go beyond everytime More

by BrittenyibitoyeE
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg

Oct 22, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear Rocco delivered such a great experience!

October 21, 2024

Dealership Rating
Employee Rating

Super easy to work with. Fast service. Had me on my way in 20 minutes. More

by CJGORMAN77
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 21, 2024

Volkswagen of Downtown Chicago responded

CJ, Here at Volkswagen of Downtown Chicago, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 20, 2024

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Employee Rating

We were coming from out of town and purchasing a vehicle. I called them ahead of time and asked them to please make it short. They actually listened and the purchase was quick and we had no hassle. How wonde More

by DEGGERS0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Aguilera, Davis Luckett

Oct 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated! All of us at Volkswagen of Downtown Chicago are glad to have you as a customer.

October 19, 2024

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Easiest dealership experience I’ve ever had! Everyone was efficient, communicative and kind. Would recommend this dealership 100x/10 More

by SARAH329
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Davis Luckett

Oct 20, 2024

Volkswagen of Downtown Chicago responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, Sarah, and we look forward to working with you again.

October 15, 2024

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Kelia is an absolute amazing salesperson! Who is attentive to the buyer and their needs, especially their wallet! Knowledgeable, friendly, honest and very helpful, her and SYRELL are the best More

by tigress3243
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angie Berg, Kelia House, Syrell Fuel , Larry Cohen, Brandi Givens, Celia Mijangos, KELIA, SYRELL, BRANDI, CELIA, LARRY, JULIAN, ROCCO ARE ALL AMAZINGLY ATTENTIVE EMPLOYEES AND THEY MAKE YOU FEEL AT HOME IN A STRESSFUL SITUATION, AND I THANK EACH AND EVERY SINGLE ONE OF YOU!

Oct 15, 2024

Volkswagen of Downtown Chicago responded

Thank you so much for your kind words! We're thrilled to hear that Kelia and Syrell provided you with an amazing experience at Volkswagen Downtown Chicago. Our team is dedicated to understanding our customers' needs and ensuring they feel valued throughout the buying process. Your satisfaction means the world to us, and we can’t wait to assist you again when you're ready to trade up! If you have any friends or family looking for a new vehicle, we would greatly appreciate your referrals. Thanks again for choosing us!

September 21, 2024

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Employee Rating

Thank you my friend for everything, I appreciate your hard work and support, you make my day 🫡 More

by Ahmed A
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Sep 22, 2024

Volkswagen of Downtown Chicago responded

Ahmed, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

August 30, 2024

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Employee Rating

Eric was so wonderful. He needs a big fat raise. Thank you to everyone hooray! More

by AMIEFRITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Angel Santana , Eric

Aug 31, 2024

Volkswagen of Downtown Chicago responded

Thanks for sharing about your experience with Eric here at Volkswagen of Downtown Chicago. We appreciate your business and hope to see you again soon!

August 21, 2024

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Employee Rating

Stay away! !!! The car prices posted on the website do not include all the extra fees which are mandatory to complete the sale. They charge for extra warranty as More

by Bmarquez212
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mohammed Habibi

August 16, 2024

Dealership Rating
Employee Rating

My experience at VW Chicago Downtown was great. I live in Hartland Wi. And I asked Jimmy to do his best at getting me in and out of the dealership quickly and he did. The process was one of the bes More

by Dustin C
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Jimmy Caprile

Aug 17, 2024

Volkswagen of Downtown Chicago responded

Thank you so much, Dustin, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Jimmy! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

August 09, 2024

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Employee Rating

I leave this review because the sale price of my car was increased by nearly ten thousand dollars and was never told how that happened. More

by James.turney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Jonathan Oomens, Kelia House , Baha Yer

Aug 14, 2024

Volkswagen of Downtown Chicago responded

Thank you for providing this feedback, James, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to Matt Kutyna or Michael Zafiriou at 312-628-4839 so that we can speak directly, we'd love to address your concerns in detail.

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