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Rocky Padilla
Rocky Padilla | Page 17
Service Advisor
Oklahoma City Volkswagen
4710 NW 39th St
Oklahoma City, OK 73122
186 Reviews
186 Reviews
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186 Reviews of Rocky Padilla
October 09, 2023
Took a while to get my oil changed even with an appointment, feel like the guy at the counter got my keys and forgot to tell me it was ready to go, so spent a bit more extra time waiting. Unfortuna appointment, feel like the guy at the counter got my keys and forgot to tell me it was ready to go, so spent a bit more extra time waiting. Unfortunately didn't get a car wash with my oil change like I usually do either. So wasn't my best visit but the dealership is the one I trust most with my type of car. They were just slightly off their game but will definitely be back regardless. More
by lopezvaleria2013
Verified CustomerOther Employees Tagged: Jacob Ranjel , Chris Maritt, Jordan Noonan, Jesse Rex, Marwan Shahin, Matt Silvernail, Brian Smith, Robert Wilkins
October 09, 2023
Dealership service is great. My service professional seemed overwhelmed, didn’t communicate well, and didn’t order the tires specifically requested via email and follow up call c My service professional seemed overwhelmed, didn’t communicate well, and didn’t order the tires specifically requested via email and follow up call causing a delay in the planned service. More
by sodaniel3
Other Employees Tagged: Jacob Ranjel , Matt Silvernail, Brian Smith
October 05, 2023
I brought my Tiguan in for her first oil change; the staff was very helpful and friendly…I can’t imagine going anywhere else now. I left the dealership with some great VW merch as well! staff was very helpful and friendly…I can’t imagine going anywhere else now. I left the dealership with some great VW merch as well! More
by aharrisokc
Other Employees Tagged: Jacob Ranjel , Matt Silvernail, Brian Smith
October 03, 2023
They fixed the issue the same day and immediately knew what was wrong. I didn't feel like they were trying to do heavy upsales. what was wrong. I didn't feel like they were trying to do heavy upsales. More
by mwarel
Other Employees Tagged: Jacob Ranjel , Matt Silvernail, Brian Smith
September 30, 2023
Came in to get an alignment. Car did not drive straight still at even 25mph when I left which is fine because that means it wasn’t the alignment causing it to drive crooked. Anyw Car did not drive straight still at even 25mph when I left which is fine because that means it wasn’t the alignment causing it to drive crooked. Anyway, a test drive was done by an associate before I left after they finished the alignment. So how could I be happy with getting I. My car and finding out that not one single problem was solved, and the guy that test drove it, not Matt, nor the other associate that helped me while Matt was at lunch did anything but take my money and let me leave. The work they did was correct, but the fact that nothing was actually fixed and I was told nothing but the amount to pay and given my keys back is ridiculous. So I had to turn around and go back just to get shown the printed out sheets from the alignment machine and given an explanation which should have happened when I was originally there. I waited over 2 and a half hours there, to get nothing fixed, to not be told that nothing was fixed, and also the shuttle never showed up so I was not able to leave in the 3 hours I was there. Limbo mode or something. Terrible experience. 1 star. Will never come back. I was very interested in getting a 2023 Tiguan from you all as well at the time. Hard pass. More
by wilsonlevi6
Other Employees Tagged: Matt Silvernail
September 29, 2023
Great job by everyone at okcvw only place I take my vehicle for service. Fifteen vehicle for service. Fifteen More
by Kbrimokc
Other Employees Tagged: Jacob Ranjel , Brian Smith
September 27, 2023
Overall, I had a very positive experience having my vehicle serviced at Oklahoma City Volkswagen. My service representative, Rocky, was informative and even saved me quite a bit of money by working wit vehicle serviced at Oklahoma City Volkswagen. My service representative, Rocky, was informative and even saved me quite a bit of money by working with me and tailoring a solution for my needs. More
by spaynter
September 26, 2023
Had a great experience. No complaints and all the service was completed in a timely manner. No complaints and all the service was completed in a timely manner. More
by TXS31
Other Employees Tagged: Jacob Ranjel , Matt Silvernail, Brian Smith
September 26, 2023
The staff were rude. They misdiagnosed my vehicle. There was no discount given despite the fact that there were specials running that I asked to be applied. They sent me They misdiagnosed my vehicle. There was no discount given despite the fact that there were specials running that I asked to be applied. They sent me home with a flat tire. More
by sabrinasorenson0
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