Rodney Jones | Page 2

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that Reggie provided you with professional and courteous service during your visit to Jackson Acura. We take pride in our knowledgeable team members, and we're delighted that everyone you encountered was able to assist you effectively. We truly appreciate your recommendation and thank you for choosing Jackson Acura. If you have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your feedback and for recognizing the great service provided by our team at Jackson Acura. We're glad to hear that you had a positive experience with us and that you were well received. Ensuring that our customers feel welcomed and satisfied with our service is always our priority. We appreciate your 4-star rating and are committed to continually improving to earn that extra star from you in the future. If there are any specific areas where you think we can enhance our service, please don't hesitate to let us know. Your feedback helps us ensure that we're meeting and exceeding our customers' expectations. Thank you for choosing Jackson Acura, and we look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your feedback with us. We're glad to hear that you found our on-site staff to be friendly and accommodating. However, we apologize for any inconvenience you experienced with the outsourced personnel when scheduling your appointment. We understand how important it is to have accurate pricing and time estimates, and we're sorry for any disappointment this caused. Your feedback is valuable to us, and we will use it to improve our scheduling process to ensure a smoother experience for our customers in the future. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to reach out to us. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your experience with us! We're thrilled to hear that you found our service to be quick, efficient, and economical. Our team works hard to ensure timely and expert service using genuine parts, and we're delighted that we could meet your needs. Your satisfaction is important to us, and we truly appreciate your trust in Jackson Acura for your car service needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for sharing your recent experience with us! We're delighted to hear that you were promptly greeted and that our team serviced your vehicle efficiently. It's great to know that you found our waiting area comfortable and inviting as well. (We're pleased that you enjoyed our complimentary concessions!) Providing excellent service and ensuring a comfortable experience for our customers is our priority, and we're delighted that we could meet your needs! If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future! Warm Regards, Jackson Acura Team

Jackson Acura responded

Dear Bobbi, Thank you for the candid feedback on your experience with my staff at Jackson Acura. I sincerely apologize for the level of service you received. I realize we are not perfect, and feedback like you have provided is one of the only ways we can improve. We do not want anyone to leave our dealership believing we have not made every effort to earn their business. You may contact me anytime to voice any additional concerns. Thank you for the opportunity to work with you. Sincerely, Rodney Jones Service Manager (678) 259-9391

Jackson Acura responded

Thank you for your glowing review! It's wonderful to hear that you found our service to be excellent and of a high standard. Providing top-notch service is our priority, and we're grateful for your acknowledgment. Your feedback is truly appreciated, and we look forward to continuing to provide you with world class service! If there's anything else we can assist you with, please feel free to let us know. Thank you for choosing Jackson Acura! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with us! We're delighted to hear that you had a great experience, and we appreciate your kind words about our excellent service and efficiency. It's fantastic to know that you also enjoyed the complimentary car wash. At Jackson Acura, providing exceptional service is our priority, and your feedback motivates us to continue delivering the best possible experience for our customers. If there's anything else we can assist you with, please feel free to reach out. Your satisfaction is our utmost priority! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for taking the time to share your positive experience with our service department. We greatly appreciate your confidence in our services and the fact that you recommend us to your friends! Your recommendation speaks volumes about the trust you place in our team, and for that, we are truly grateful. If there's anything else we can do for you, please don't hesitate to reach out. Thank you for your feedback and loyalty -- Looking forward to continuing to provide you and your friends with exceptional service! Warm Regards, Jackson Acura Team

Jackson Acura responded

Thank you for your kind words! Providing a professional, excellent experience for our customers each and every time they visit is our goal, so we appreciate your positive feedback. If there's anything else you need, please don't hesitate to ask. We value your trust in Jackson Acura and look forward to serving you again! Warm Regards, Jackson Acura Team