Rodney Jones | Page 2

Visited Jackson Acura dealership for the 2-year complimentary maintenance program on my 2024 Acura. The service department was very disrespectful and defensive. For context, I personally did a brea complimentary maintenance program on my 2024 Acura. The service department was very disrespectful and defensive. For context, I personally did a break-in oil change on my Acura at around 3,500 miles and had zero problems doing so. I consider myself sufficiently capable when it comes to basic maintenance jobs and have done oil changes, brakes, tire rotations, spark plugs, etc on multiple cars for 5+ years with no problems. It was last serviced by the dealer in May 2025 for an oil change and tire rotation. My 2-year complimentary service expired in July, and I attempted to change my oil November 2025. It was evident the service tech that worked on the car in May had overtightened and stripped the two screws at the rear of the metal undertray. Additionally, the front two screws of the undertray were completely missing - my theory is the tech overtightened the rear screws to secure the tray properly since they failed to reinstall the front screws. After noticing this, I call and leave two separate voicemails to the service advisor and service manager. A call back was never received and a couple days later I speak to someone else to tell me to bring the vehicle in. I get to the dealer and explain the problem to the service advisor. I was questioned whether I had the skills or tools to do the work myself and was accused of not knowing what to do. I certainly wouldn't consider this an appropriate way to handle a customer's dissatisfaction or complaint. They reluctantly take my car back for a complimentary oil change and were able to remove the stripped screws and replace them with new ones. However, I had to request replacements for the two missing front screws. The advisor stated that "we don't usually go and replace missing hardware because it can be costly and add up." Bare in mind, this dealer was the last to touch the vehicle (2024 with only 8,200 miles) where it is very rare and unlikely for hardware to be missing. More

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I have tire 3:1 protection plan. I used the service for that but looks the tyre was just washed snd return. I used the service for that but looks the tyre was just washed snd return. More

by n3 Verified Customer Verified Customer

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I purchased a new Acura MDX AWD base model from Reggie Hammond on 10/21/2025 We did the bulk of our interaction over a couple of weeks via SMS texts When Reggie ping me that he had one model just like we Hammond on 10/21/2025 We did the bulk of our interaction over a couple of weeks via SMS texts When Reggie ping me that he had one model just like we were looking for, we agreed to visit later that Saturday ... from door to door it only took 1-1/2 hrs to complete paperwork & included 20-30 minutes of Reggie showing my wife the new features, setting up CarPlay, and setting up the Acura App Reggie provided an outstanding sales experience More

by tomsoroe Verified Customer Verified Customer

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I love this dealership. Yvonne was really nice and helpful !! Dmitry is also very nice! Yvonne was really nice and helpful !! Dmitry is also very nice! More

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I was very please and will recommend the staff welcome me early on my appointment me early on my appointment More

by Lelia Verified Customer Verified Customer

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Thank you for everything. I am so happy with the service that I receive, from you guys from the time that I walked in ,until the time that Ileft there thank you again. I am so happy with the service that I receive, from you guys from the time that I walked in ,until the time that Ileft there thank you again. More

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Although this dealership is far from an elite service operation, they do make every effort to make everything right when bought to their attention. operation, they do make every effort to make everything right when bought to their attention. More

by David.giveans Verified Customer Verified Customer

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Very disappointed. Very rude staff members, or at least my last 2 visited were not pleasant. My last visit I was told we can’t give you ride back to pick up your car be Very rude staff members, or at least my last 2 visited were not pleasant. My last visit I was told we can’t give you ride back to pick up your car because we are short staffed, and keep in mind I was there for a vehicle recall! I had to uber to work and uber back to pick my car up. Since I moved to Alpharetta and started coming to your location, I can honestly say that I have never had a good experience. Hope things change over there to better More

by Alex Verified Customer Verified Customer

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I had a Great experience at Jackson Acura in Roswell Georgia. I will come back again. Georgia. I will come back again. More

by TFontaine Verified Customer Verified Customer

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I always get great professional service at Jackson Acura. Yvonne is wonderful to work with. She lets you know that she is there to work with you any way she can. The service is excellent. The showroom and wa Yvonne is wonderful to work with. She lets you know that she is there to work with you any way she can. The service is excellent. The showroom and waiting area are clean and comfortable. I like the coffee and snack area too. This is a great place to bring your car for service. Also, Rodney instructed me on how to setup my phone in my RDX. Many many thanks for your help. More

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