Rodney Jones
Rodney Jones at Jackson Acura

Rodney Jones | Page 2

Service Manager

Jackson Acura

10900 Alpharetta Hwy
Roswell, GA 30076

4.7
465 Reviews
4.7

465 Reviews

Write a Review

465 Reviews of Rodney Jones

September 06, 2026

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Employee Rating

Appointment scheduled for 11, service began right away, updated on progress, snack available, car washed, quick service More

by slu96
Service Price Transparency
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Recommend Dealer
Yes

September 05, 2026

Dealership Rating
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Decent dealership over all. Pricing is a bit high compared to others. Otherwise good I think. More

by Acura driver
Service Price Transparency
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Recommend Dealer
Yes

September 03, 2026

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Barely one year into my lease and two components A/C have failed on the car. Parts are on back order for over a month, service advisor tells me I have to drive with no A/C. I refuse to accept this, they prom More

by AcuraNewbie
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Aaron Montell

Sep 03, 2026

Jackson Acura responded

Thank you for sharing your concerns. We sincerely apologize for the poor communication and frustration you experienced while waiting for your vehicle to be repaired. At the time of your request for a loaner vehicle, our Service Manager was out of the office and was unaware that a loaner had been requested. We would also like to clarify that Acura Corporate does not contact the dealership regarding matters such as loaner vehicle availability; these situations are handled directly at the dealership level. The timing of the loaner becoming available was not related to your contact with Acura Corporate. Regardless, we recognize that our communication should have been much better throughout the process. We apologize for the inconvenience and appreciate the opportunity to improve your experience moving forward.

August 28, 2026

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Really honest recommendation and provide me clear idea of my car. Great service. Definitely recommend More

by Ashok
Service Price Transparency
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Recommend Dealer
Yes

August 27, 2026

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Jackson Acura always treats me well and gets the exact car I want. Sergei found me the white ADX that I wanted and has it promptly delivered to me on schedule. I love the quick process and how streamlined More

by rhondajohnson0271
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones

August 27, 2026

Dealership Rating
Employee Rating

This was my first service with this car at this dealer and I was very well taken care of. Rodney answered all my questions and got my concerns addressed. Really appreciate the professionalism and knowing More

by GK
Service Price Transparency
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Recommend Dealer
Yes

August 15, 2026

Dealership Rating
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Professional behavior by everyone I encountered. All facilities were clean, organized and comfortable. Keep it up. More

by KPCLARK08
Service Price Transparency
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Recommend Dealer
Yes

August 15, 2026

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Acura service always does a thorough and great job with my MDX! Thanks Nick and Rodney! More

by ekrapf59
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Nick Covino

August 13, 2026

Dealership Rating
Employee Rating

Smooth hassle free The experience was smooth. Mr. Potapoff was professional and accommodating. The whole team was pleasant to work with More

by kcrose1999
Recommend Dealer
Yes

Other Employees Tagged: Rodney Jones

August 13, 2026

Dealership Rating
Employee Rating

Great service, not a lot of wait time. Always a pleasurable experience at Jackson Acura. More

by MARILYNSAEZ28
Service Price Transparency
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Recommend Dealer
Yes
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