Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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5.0
489 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

9 yrs, 11 mos

Industry Experience

9 yrs, 11 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

489 Reviews

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489 Reviews of Roel Ortiz

February 12, 2026

Dealership Rating
Employee Rating

Another satisfied customer! We couldn’t be more happy with the car Pete was able to find for our daughter. This is our 2nd car with Pete and Dallas Lease and I only wish I found More

by Shawn.bowman75
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins, Parveen Rajendran

Feb 12, 2026

Dallas Lease Returns responded

We’re thrilled that Pete found the ideal used Audi Q3 for your daughter and managed every step through delivery to your driveway without a visit to the dealership. Thank you for trusting us again; we look forward to helping you with your next vehicle search alongside Pete.

February 10, 2026

Dealership Rating
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Miguel was a great help and had outstanding costumer service an I would recommend others to him as well. The process with the deal went smoothly and great . More

by Burnellwilliams7
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Parveen Rajendran, Miguel Lopez

Feb 11, 2026

Dallas Lease Returns responded

Thank you for recommending Miguel and sharing your experience. We’re happy to know he provided outstanding service and that the deal went smoothly. Congratulations on your used Lexus ES 350 and enjoy the drives ahead.

January 10, 2026

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Employee Rating

My Son an I absolutely loved our experience with Miguel He is our Friend an sales pro!!! More

by crlhoweth
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miguel Lopez

Jan 10, 2026

Dallas Lease Returns responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

January 09, 2026

Dealership Rating
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I’ve never had such a pleasant experience when buying a vehicle. Anthony was like a breath of fresh air. Knowledgeable about all the cars we looked at and no pressure, ever. A very smooth process, and I fe More

by Csa2000
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 09, 2026

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Jan 09, 2026

Csa2000 responded

Thanks to everyone at DLR for making this a great experience.

December 10, 2025

Dealership Rating
Employee Rating

This was the best experience I have ever had purchasing a car. I will definitely be referring my family and friends. Derrick was very helpful and kind. He knew exactly what we wanted and made it easy to purc More

by Mariam1691
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 10, 2025

Dallas Lease Returns responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

December 06, 2025

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Employee Rating

Very helpful and professional,straight to the point no run arounds what she said was what was shown an closed same day More

by Chris T
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 06, 2025

Dallas Lease Returns responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

December 04, 2025

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Employee Rating

Everyone was very helpful and respectful, made the process very easy for me and my family More

by Jayjayv2002
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Pete Hankins, Bobby Nicholson

Dec 04, 2025

Dallas Lease Returns responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else.

November 24, 2025

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Employee Rating

This was my second vehicle from Dallas Lease Returns and Blanca. The experience was seamless. We got a great deal on a great vehicle and will be back when we are ready for another. More

by majorpowell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Nov 24, 2025

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that we were able to assist you and that you had such a positive experience.

November 18, 2025

Dealership Rating
Employee Rating

What an incredible experience from beginning to end. Anthony Z. was a pleasure to work with. He is very knowledgeable & helpful. Answered all questions and made my overall car shopping experience stress More

by SeauxLiLi
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Zegarelli

Nov 18, 2025

Dallas Lease Returns responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 18, 2025

Dealership Rating
Employee Rating

Miguel and the team at Dallas Lease Return were great to work with. Definitely appreciate Miguel’s attitude and how he worked with me through out the process. More

by David L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miguel Lopez

Nov 18, 2025

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

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