Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
5.0
482 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

9 yrs, 8 mos

Industry Experience

9 yrs, 8 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

482 Reviews

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482 Reviews of Roel Ortiz

November 24, 2025

Dealership Rating
Employee Rating

This was my second vehicle from Dallas Lease Returns and Blanca. The experience was seamless. We got a great deal on a great vehicle and will be back when we are ready for another. More

by majorpowell
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Nov 24, 2025

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that we were able to assist you and that you had such a positive experience.

November 18, 2025

Dealership Rating
Employee Rating

What an incredible experience from beginning to end. Anthony Z. was a pleasure to work with. He is very knowledgeable & helpful. Answered all questions and made my overall car shopping experience stress More

by SeauxLiLi
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Zegarelli

Nov 18, 2025

Dallas Lease Returns responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

November 18, 2025

Dealership Rating
Employee Rating

Miguel and the team at Dallas Lease Return were great to work with. Definitely appreciate Miguel’s attitude and how he worked with me through out the process. More

by David L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miguel Lopez

Nov 18, 2025

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

October 29, 2025

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Employee Rating

Great experience buying a car. Derrick made it extremely easy! Even though I didn’t know exactly what kind of car I wanted, he took time and helped me narrow down to the one I boug More

by ashleyrangel
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Derrick Davis

Oct 29, 2025

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave happy! We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 10, 2025

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10 out of 10 recommend! ! Afton made it the easiest car buying experience I’ve ever had! Straight forward, no run around. She even met me with the car to help with the dista More

by tripcmom
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Afton Stark, Parveen Rajendran

Oct 11, 2025

Dallas Lease Returns responded

Thanks for sharing your thoughts about your experience with Dallas Lease Returns. We appreciate your business and hope to see you again soon!

October 07, 2025

Dealership Rating
Employee Rating

Great experience Miguel Lopez was great help in finding what I wanted and price I needed thank you. More

by Lopez198137
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Miguel Lopez

Oct 07, 2025

Dallas Lease Returns responded

Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.

October 04, 2025

Dealership Rating
Employee Rating

I’ve bought three or four cars here I believe. Each time they provide great service and make the whole process extremely easy! More

by KG123
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Afton Stark

Oct 04, 2025

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

September 27, 2025

Dealership Rating
Employee Rating

I have to say this was one of the best experiences. Everyone is so professional and no one is pushing you to get sales. Felt so much like family. Special Thank you to Miguel More

by dawinderbabbar
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Miguel Lopez

Sep 27, 2025

Dallas Lease Returns responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dallas Lease Returns. We look forward to having you as one of our valued customers for many more years to come!

September 21, 2025

Dealership Rating
Employee Rating

I had an excellent experience working with Eric Taylor at Dallas Lease Returns. Eric provided outstanding customer service and made the entire process of purchasing our 2021 Ram 2500 smooth and efficient. More

by Juan Rodriguez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor

Sep 21, 2025

Dallas Lease Returns responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback!

September 18, 2025

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Employee Rating

Brad Hoang is a super professional sales representative. He is very concerned about finding the right car for each custome. I would never go to any other person than Brad to purchase an automobile.. I hi More

by Kwbranam1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Brad Hoang, Ty Jones

Sep 18, 2025

Dallas Lease Returns responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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