Roel Ortiz
Roel Ortiz at Dallas Lease Returns
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Roel Ortiz | Page 2

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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4.9
394 Reviews

***SE HABLA ESPANOL*** With a background that features 25 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

8 yrs, 2 mos

Industry Experience

8 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.9

394 Reviews

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394 Reviews of Roel Ortiz

October 30, 2023

Dealership Rating
Employee Rating

JK made a 2 hour round trip to bring the car to me for a test drive, then sent me the purchase order without me even going to DLR. Picked the car up the next day. Easiest deal I have ever done! More

by sixbeamers
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Johnny Kenney, LaMarcus Reed

Oct 31, 2023

Dallas Lease Returns responded

Thanks for sharing your thoughts about your experience with Dallas Lease Returns. We appreciate your business and hope to see you again soon!

September 12, 2023

Dealership Rating
Employee Rating

Rob and team were extremely helpful throughout our purchase and went above and beyond to understand what we were looking for without being pushy which allowed us time to make the best decision for our More

by Liz Lopez
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Yousef

Sep 13, 2023

Dallas Lease Returns responded

Thank you, Liz! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

September 12, 2023

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Employee Rating

Enjoyed working with Rob, very responsive and patient. Went out of his way to make sure we found the right vehicle for our family and needs. More

by Juan L
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Robert Yousef

Sep 13, 2023

Dallas Lease Returns responded

Juan, thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

September 04, 2023

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Employee Rating

The persons here at Dallas lease are very professional with a twist of sarcasm. That’s a very good thing yes I really enjoyed working with Erick Good. People. Thanks Dallas lease More

by Cnderm1033
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erick Alava

Sep 05, 2023

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. It's great to hear that Erick was able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

September 02, 2023

Dealership Rating
Employee Rating

DLR made buying a car a breeze. The thoroughness of the listing and information provided made the decision making process so much easier. My sales agent, Erick, was there to answer More

by Tod S
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Erick Alava

Sep 03, 2023

Dallas Lease Returns responded

Thank you for taking the time to share your thoughts on working with Erick and our team. We're glad to hear we delivered such a great experience!

August 29, 2023

Dealership Rating
Employee Rating

I can recommend this dealer 100% they are great and honest people. This is the second vehicle I bought from them. Bobby is a great person to deal with. Thank you all!! Lupe G. More

by ggrimaldo.ptg.services
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bobby Nicholson

Aug 29, 2023

Dallas Lease Returns responded

Thank you, Lupe! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dallas Lease Returns.

August 19, 2023

Dealership Rating
Employee Rating

Easy to work with, very helpful and friendly, professional, would definitely do business with again! More

by Stacey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Zegarelli

Aug 21, 2023

Dallas Lease Returns responded

Thank you so much, Stacey, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 24, 2023

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Employee Rating

Great selection of vehicles. We bought a factory warranty BMW from Edgar. He’s Extremely helpful! More

by Leslie13ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan, Edgar Silva

Jul 24, 2023

Dallas Lease Returns responded

Leslie, here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Edgar, and it was a pleasure having you at the dealership. We appreciate your review!

July 12, 2023

Dealership Rating
Employee Rating

They were amazing! Special shout-out to Afton here spirit made it an easy process. And she treated my family like her own! Thank you More

by Jonathon81king
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan, Afton Stark

Jul 13, 2023

Dallas Lease Returns responded

Jonathan, Thank you so much for your kind words for Afton, and for taking the time to leave us this wonderful feedback!

July 01, 2023

Dealership Rating
Employee Rating

Amazing to work with. Great policies. Robert Yousef was there every step of the way to make sure I got the best deal possible. My wife got a “good vibe” from him. More

by Theflash3
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Robert Yousef

Jul 02, 2023

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

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