Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz | Page 16

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
5.0
493 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

10 yrs, 1 mo

Industry Experience

10 yrs, 1 mo

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

493 Reviews

Write a Review

493 Reviews of Roel Ortiz

October 14, 2022

Dealership Rating
Employee Rating

Blanca was a huge help, highly recommended. The Customer service was excellent. Helped us find the right vehicle for our son. More

by Beth Schroeder
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez , Tammy Lacy

Oct 15, 2022

Dallas Lease Returns responded

Thank you, Beth! Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We are glad to hear you enjoyed your experience, and it was a pleasure having you at the dealership. We appreciate your review!

October 11, 2022

Dealership Rating
Employee Rating

This is my 5th car to buy from Chris! Always an outstanding experience! The team at DLR always makes it easy. I recommend to everyone I know. More

by Halfgrey
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan, Chris Mikell

Oct 12, 2022

Dallas Lease Returns responded

Thank you for choosing Dallas Lease Returns. Your feedback and rating mean a lot to us. We're glad Chris was able to help, and we hope to see you again!

October 11, 2022

Dealership Rating
Employee Rating

It was a most excellent experience. We found the car-buying process at Dallas Lease Returns to be nearly stress-free. Quality cars at fair prices. Scout Morris was helpful and answered More

by amn
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Scout Morris

Oct 12, 2022

Dallas Lease Returns responded

Thank you so much for choosing Dallas Lease Returns! Congrats on your new purchase, and let Scout know if we can be of any more assistance!

September 13, 2022

Dealership Rating
Employee Rating

Un Excelente servicio, mucho profecionalismo por parte del señor Roel muy Amiga le muchas gracias More

by Hectorslandscapingservices
Recommend Dealer
Yes
Sep 14, 2022

Dallas Lease Returns responded

Thanks for sharing about your experience with Dallas Lease Returns. We appreciate your business and hope to see you again soon!

September 09, 2022

Dealership Rating
Employee Rating

Mi mejor experiencia comprando carros , Roel es una persona muy paciente , Se siente uno como en familia , no es un lugar donde te cobren cargos aparte del precio ,pelea con los bancos para conseguirte More

by Ordaz73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 10, 2022

Dallas Lease Returns responded

Here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Roel, and it was a pleasure having you at the dealership. We appreciate your review!

September 07, 2022

Dealership Rating
Employee Rating

I can’t say enough good things about Dallas Lease Returns and Roel Ortiz. Another satisfied returning customer. When I needed another car due to the recent flooding in Mesquite Texas, I didn’t hesitate to More

by jsantander1181
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 08, 2022

Dallas Lease Returns responded

Thank you for sharing your experience with us, Jose! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your kind feedback!

September 07, 2022

Dealership Rating
Employee Rating

Great service, great communication, EXTREMELY PROFESSIONAL. I would recommend Roel and DLR any day! They were up front from the very beginning and the process was smooth and fast. More

by Robert.Mathis35
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Sep 07, 2022

Dallas Lease Returns responded

Thank you for your very kind review, Robert. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Dallas Lease Returns.

August 24, 2022

Dealership Rating
Employee Rating

They had a very large selection of extremely nice vehicles stored in an enclosed warehouse. The buying experience simply put could not have been any better. Roel Ortiz was a pleasure to do business w More

by Trent Russell
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Aug 25, 2022

Dallas Lease Returns responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

August 07, 2022

Dealership Rating
Employee Rating

Great experience. Wide selection of vehicles and awesome service! Friendly staff and easy to work with. More

by sean
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Mikell

Aug 08, 2022

Dallas Lease Returns responded

Thank you so much for your wonderful review! We are thrilled that we had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your new car, and we thank you for choosing Dallas Lease Returns!

August 04, 2022

Dealership Rating
Employee Rating

Everyone there was very friendly. Steve M was very courteous knowledgeable and available throughout the entire purchasing process. More

by Mdsandifer
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Steve Mitchell

Aug 08, 2022

Dallas Lease Returns responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Dallas Lease Returns. We look forward to having you as one of our valued customers for many more years to come!

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