Roel Ortiz | Page 16

Roel was amazing from the beginning. Their dealership had great pricing on a 2015 Lexus IS. The $200 refundable 2-day earnest money, the quick response; the not pushy but helpful feeling I got. He got hi great pricing on a 2015 Lexus IS. The $200 refundable 2-day earnest money, the quick response; the not pushy but helpful feeling I got. He got his ducks in a row quick and test drove the car for me, sent more pictures and guaranteed it was a good buy. Moved forward and he shipped the car from Dallas to Austin for free. Was on top of the loan docs and was a pleasure to deal with from the beginning. I will send everyone I can his way because it was that easy to purchase a used car without even seeing it. The car is immaculate and I'm happy about the purchase. There are websites and there are dealerships and there are hybrids. Roel worked well in the hybrid environment and it still felt personalized and NOT overpriced like websites. Highly recommend and will come back to next upgrade. More

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Outstanding experience, everything was very quick and easy. Roel Ortiz was really helpful and very kind all along the way. I highly recommend to visit them. easy. Roel Ortiz was really helpful and very kind all along the way. I highly recommend to visit them. More

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Rey was awesome through the whole process. He even helped us out with replacing a wheel key after I realized the truck didn’t come with one. I highly recommend him and anyone else on their team! us out with replacing a wheel key after I realized the truck didn’t come with one. I highly recommend him and anyone else on their team! More

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I've bought two cars from Roel and have always enjoyed my experiences with him. he's extremely helpful and works hard to make sure we found the right fit and to get the finances in the right place. He's one experiences with him. he's extremely helpful and works hard to make sure we found the right fit and to get the finances in the right place. He's one of the few auto salesmen I have worked with who I really trust. More

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I have bought two cars now from Roel. Both times it has been an excellent experience. Roel is professional, customer focused, friendly, and an all-around pleasure to do business with. I have been pleased been an excellent experience. Roel is professional, customer focused, friendly, and an all-around pleasure to do business with. I have been pleased with the entire customer experience that Dallas Lease Returns offers. I would definitely recommend Roel and DLR, and plan to buy from them again when the time comes. More

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Bought our third car from DLR and Blanca Benitez last week. If you want a preowned car in excellent condition this is the only place to shop. Indoors, great inventory, no hassle by salespeople, and ove week. If you want a preowned car in excellent condition this is the only place to shop. Indoors, great inventory, no hassle by salespeople, and over the top service! There is a reason they have been rated dealer of the year for something like 5 years in a row. I know what that reason is, and you should find out for yourselves!!! Be sure to ask for Blanca! More

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Roel is a great and genuine person. He did not pressure me and gave great advice. I ended up getting a good deal on my purchase. me and gave great advice. I ended up getting a good deal on my purchase. More

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Roel is amazing! I purchased a vehicle from him about a month ago. He was pleasant to work with during purchase and made the process very easy. I have also needed his guidance on a couple of occasions sinc month ago. He was pleasant to work with during purchase and made the process very easy. I have also needed his guidance on a couple of occasions since the purchase and he has immediately responded and been a great help! Would recommend him to anyone looking to purchase a vehicle. More

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genuine concern thru out process. Willing to wait ,not forcing to make a deal. Hope in the future will do business again. More power and best! forcing to make a deal. Hope in the future will do business again. More power and best! More

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Roel was awesome! He made the entire process quick, easy and stress-free. We were highly impressed, and will definitely be calling him for our next purchase! and stress-free. We were highly impressed, and will definitely be calling him for our next purchase! More

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