Roel Ortiz
Roel Ortiz at Dallas Lease Returns

Roel Ortiz | Page 16

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

Contact Me
5.0
507 Reviews

***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

10 yrs, 7 mos

Industry Experience

10 yrs, 7 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

5.0

507 Reviews

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507 Reviews of Roel Ortiz

January 09, 2023

Dealership Rating
Employee Rating

Dallas Lease Returns is an easy dealership to deal with. The sales staff is knowledgeable and is not pressure oriented. Great inventory with variety and quality. A pleasurable experience. I have and will co More

by jwbass
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Chris Mikell

Jan 11, 2023

Dallas Lease Returns responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your 2nd new car! If there is anything else Chris and Roel can do to assist you, please do not hesitate to let us know. We are always happy to help!

January 07, 2023

Dealership Rating
Employee Rating

Another great experience purchasing a car from Roel at Dallas Lease Returns. This was our 3rd car purchase and it couldn't have been any better. Roel helped me make this anniversary surprise gift go as sm More

by Tucker
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Jan 08, 2023

Dallas Lease Returns responded

Tucker, Thank you so much for your wonderful review! We are thrilled that Roel had the opportunity to provide you with the perfect vehicle and deal. We are so excited for you to enjoy your 3rd new car, and we thank you for choosing Dallas Lease Returns!

December 30, 2022

Dealership Rating
Employee Rating

Roel is genuine guy who helped get me and my family in the best situation for us. Don worked diligently to make the finance piece work for us, getting us into the best deal. Everything was taken care of a More

by Aaron R Stewart
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: JON WARRIACH, Don Webb

Dec 31, 2022

Dallas Lease Returns responded

Thank you for taking the time to write this review and let us know how we are doing. Our customers are our top priority and your feedback is greatly appreciated. Congratulations on your new car! All of us at Dallas Lease Returns are glad to have you as a customer.

December 28, 2022

Dealership Rating
Employee Rating

This was my second experience with Dallas Lease Returns the first being so wonderful I knew where to go when I decided to buy again. Luckily for me, Roel Ortiz was there to greet me. I can't say enough goo More

by Kathleen T.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 28, 2022

Dallas Lease Returns responded

Hi Kathleen! Thank you for taking the time to share your thoughts on working with Roel--we'll be sure to let him know. We're glad to hear we delivered such a great experience for a second time, and we look forward to working with you in the future!

December 16, 2022

Dealership Rating
Employee Rating

This is my 4th purchase through Roel at Dallas Lease Returns. I have also referred many of my family members to him as well. Roel makes this the very best and easiest way to purchase a vehicle. I’m so i More

by M Hammack
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 16, 2022

Dallas Lease Returns responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Roel met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

December 13, 2022

Dealership Rating
Employee Rating

Five star dealership, from start to finish. Roel delivered my new truck and saw that there was a crack in the windshield, he pointed it out and replaced the windshield. Will recommend Dalla More

by davis_cody76
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 14, 2022

Dallas Lease Returns responded

Cody, Thank you for your business and this review. We're happy to hear Roel and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

December 10, 2022

Dealership Rating
Employee Rating

Very easy process, Roel was great with all the transaction as well as in constant communication. More

by blanco78232
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Dec 12, 2022

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

December 09, 2022

Dealership Rating
Employee Rating

Roel has been invested in the purchase of multiple cars for our family. Each time he listens, researches then helps execute our needs, both in a timely no caring manner. We are customers for life! More

by Lindsey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 09, 2022

Dallas Lease Returns responded

Thank you for sharing your experience with us, Lindsey! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

December 02, 2022

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Employee Rating

He estado en muchos lugares buscando un Ford Expedition. Confía en mí, no es fácil encontrar este tipo de vehículo. Mayormente cuando llegas, ya se ha vendido. Roel Ortiz fue muy transparente y nos aconse More

by JoseAV22
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 04, 2022

Dallas Lease Returns responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

November 12, 2022

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Employee Rating

My overall experience at the dealership was nothing short of AMAZING, ROEL assisted me through the whole car buying process. He was able to fufill all expectations, and demonstrated a level of patience I cou More

by Ebonilla718
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Nov 13, 2022

Dallas Lease Returns responded

Eric, Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Dallas Lease Returns.

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