Dealer Reviews
Cars for Sale
Dealer Log In
Roel Ortiz
507 Reviews
***SE HABLA ESPANOL*** With a background that features 28 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.
Read moreDealership Experience
10 yrs, 7 mos
Industry Experience
10 yrs, 7 mos
Languages Spoken
English
Spanish
Employee Video
507 Reviews
Write a Review
507 Reviews of Roel Ortiz
November 03, 2022
Roel is an amazing sales manager to work with. I initially found a vehicle that I was interested in but it was already purchase in progress so I contacted Roel again for another similar vehicle. H I initially found a vehicle that I was interested in but it was already purchase in progress so I contacted Roel again for another similar vehicle. He was quick to let me know that DLR offers reservation on vehicles so that there is only one interested party checking out the vehicle at a time. Given I had a personal commitment and wasn't available for test driving the vehicle at DLR dealership, Roel was quick in delivering the vehicle to my doorstep for test drive. Even though DLR has a policy of 2 day reservation for test driving, Roel was kind and amazing enough to grant me the extended reservation for 5 days since it was a festival weekend for me and I was super occupied to even test drive the vehicle when it was delivered to my house. After test driving the vehicle, I called Roel to finalize the deal, only to find out that I don't even have to step out of my house to do the paperwork. Roel was super amazing to drive down to my house at the scheduled time and finish the paperwork at my place. Not sure what else I can put in here but Roel is your person if you ever are looking to shop at DLR for your next ride. More
by Puneet Mittal
November 01, 2022
Purchased a 2020 4Runner in amazing condition for a used vehicle! Chris and Roel were great! Went for a test drive on a rainy day, but the indoor showroom kept us from having to look at the vehicles in the vehicle! Chris and Roel were great! Went for a test drive on a rainy day, but the indoor showroom kept us from having to look at the vehicles in the rain, super nice! Being from out of town and not able to purchase same day as test driving, they allowed me to put a deposit down & hold the vehicle through the weekend until my bank was open. The whole process was smooth & they stayed in great contact, answering any questions I had. Once the deal was done, they delivered it all the way to me (2 hours away) at work! 10/10 for customer service, most definitely. I highly recommend Dallas Lease Returns to anyone looking for a new ride! More
by dodge.emilya
Other Employees Tagged: Chris Mikell
October 31, 2022
We have been going to Roel for our auto needs for past 2 and half years and service is A1. Roel listens to what we need as a family of 7. He always delivers! 100% recommended and half years and service is A1. Roel listens to what we need as a family of 7. He always delivers! 100% recommended More
by Juliet.perez1594
October 14, 2022
Blanca was a huge help, highly recommended. The Customer service was excellent. Helped us find the right vehicle for our son. The Customer service was excellent. Helped us find the right vehicle for our son. More
by Beth Schroeder
Other Employees Tagged: Blanca Benitez , Tammy Lacy
October 11, 2022
This is my 5th car to buy from Chris! Always an outstanding experience! The team at DLR always makes it easy. I recommend to everyone I know. Always an outstanding experience! The team at DLR always makes it easy. I recommend to everyone I know. More
by Halfgrey
Other Employees Tagged: Kris Gaerlan, Chris Mikell
October 11, 2022
It was a most excellent experience. We found the car-buying process at Dallas Lease Returns to be nearly stress-free. Quality cars at fair prices. Scout Morris was helpful and answered We found the car-buying process at Dallas Lease Returns to be nearly stress-free. Quality cars at fair prices. Scout Morris was helpful and answered all of our questions. We highly recommend Scout and Dallas Lease Returns. More
by amn
Other Employees Tagged: Scout Morris
September 09, 2022
Mi mejor experiencia comprando carros , Roel es una persona muy paciente , Se siente uno como en familia , no es un lugar donde te cobren cargos aparte del precio ,pelea con los bancos para conseguirte persona muy paciente , Se siente uno como en familia , no es un lugar donde te cobren cargos aparte del precio ,pelea con los bancos para conseguirte el mejor trato,.Roel te cumple cada una de las promesas que te hace , lo recomiendo al 💯 y espero regresar muy pronto por otro carro para mi esposa , Muchas gracias !!!!! More
by Ordaz73
September 07, 2022
I can’t say enough good things about Dallas Lease Returns and Roel Ortiz. Another satisfied returning customer. When I needed another car due to the recent flooding in Mesquite Texas, I didn’t hesitate to and Roel Ortiz. Another satisfied returning customer. When I needed another car due to the recent flooding in Mesquite Texas, I didn’t hesitate to reach out to Roel Ortiz. Just like he took care of me and my family the first time we bought a car from Dallas Lease Returns I knew he would do the same. Thank You Roel once again for everything and helping us get the family car we needed. Very knowledgeable and Trustworthy and will highly recommend you call Roel Ortiz if you are looking into purchasing your next car from Dallas Lease Returns. 5 Stars ⭐️⭐️⭐️ Satisfied Customer; Jose Santander More
by jsantander1181
