Roel Ortiz
Roel Ortiz at Dallas Lease Returns
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Roel Ortiz | Page 3

General Sales Manager

Dallas Lease Returns

14335 Inwood Rd
Dallas, TX 75244

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4.9
398 Reviews

***SE HABLA ESPANOL*** With a background that features 25 years of Sales and Finance experience, Roel is dedicated to doing one thing here at DLR, and that is to help his clients find the perfect fit for their respective vehicle needs. Roel has helped thousands of clients while working across the state of Texas in Sales and Finance since graduating from the University of Texas-Rio Grande Valley in 1997. Roel and his family have called Dallas home since the summer of 2007. When he is not helping his clients at DLR, Roel enjoys traveling to his family ranch on the South Texas border, vacationing, and playing Golf.

Dealership Experience

8 yrs, 2 mos

Industry Experience

8 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

Employee Video

4.9

398 Reviews

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398 Reviews of Roel Ortiz

August 19, 2023

Dealership Rating
Employee Rating

Easy to work with, very helpful and friendly, professional, would definitely do business with again! More

by Stacey
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Zegarelli

Aug 21, 2023

Dallas Lease Returns responded

Thank you so much, Stacey, for taking the time to share your feedback with us. We are delighted to learn about your positive experience and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

July 24, 2023

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Great selection of vehicles. We bought a factory warranty BMW from Edgar. He’s Extremely helpful! More

by Leslie13ann
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan, Edgar Silva

Jul 24, 2023

Dallas Lease Returns responded

Leslie, here at Dallas Lease Returns, customer satisfaction is our #1 priority. We always do our best to make sure our customers leave with the car they desire! We are glad to hear you enjoyed your experience with Edgar, and it was a pleasure having you at the dealership. We appreciate your review!

July 12, 2023

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Employee Rating

They were amazing! Special shout-out to Afton here spirit made it an easy process. And she treated my family like her own! Thank you More

by Jonathon81king
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Kris Gaerlan, Afton Stark

Jul 13, 2023

Dallas Lease Returns responded

Jonathan, Thank you so much for your kind words for Afton, and for taking the time to leave us this wonderful feedback!

July 01, 2023

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Amazing to work with. Great policies. Robert Yousef was there every step of the way to make sure I got the best deal possible. My wife got a “good vibe” from him. More

by Theflash3
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Robert Yousef

Jul 02, 2023

Dallas Lease Returns responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

June 23, 2023

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Employee Rating

Blanca Benitez is outstanding! ! She took care of all our needs, and helped us to get a great deal! More

by Nora T
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Jun 24, 2023

Dallas Lease Returns responded

Thank you so much, Nora, for taking the time to share your feedback with us. We are delighted to learn about your positive experience with Blanca and congratulations on your new car! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help!

June 09, 2023

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Toronto was very responsive to our questions. He listened to our wants and let us test drive the car overnight. When it came to the purchase he answered all our questions and we feel we got a fai More

by Ske41
Trade-in Experience
Recommend Dealer
Yes
Jun 09, 2023

Dallas Lease Returns responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Toronto met your expectations. Thank you again for choosing Dallas Lease Returns, we look forward to having you as one of our valued customers for many more years to come!

May 24, 2023

Dealership Rating
Employee Rating

My husband and I had the pleasure of working with LaMarcus on our recent purchase. This was our first buying experience utilizing Dallas Lease Returns and the process was seamless. LaMarcus was a g More

by tonyarstover
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: LaMarcus Reed

May 24, 2023

Dallas Lease Returns responded

Thank you for sharing your experience with us, Tonya! We're happy to hear it went well and hope you enjoy your new vehicle. We truly appreciate your feedback!

April 08, 2023

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Employee Rating

Dallas Lease Returns had an easy car purchasing process. Not to mention, Eric Taylor and the rest were very helpful and insightful. Would definitely come back again! More

by robertrubio23
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor

Apr 09, 2023

Dallas Lease Returns responded

It's great to hear that we were able to get you exactly what you needed. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Dallas Lease Returns!

March 28, 2023

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Employee Rating

Great customer service , would deff recommend to family member/ friend or anyone wanting to purchase a car. Thank you More

by Jacquelinec822
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Eric Taylor, Parveen Kumaravelu

Mar 28, 2023

Dallas Lease Returns responded

Thanks for your feedback on your recent visit to Dallas Lease Returns. I'm glad to hear that we were able to assist you with choosing the perfect vehicle and that you had such a positive experience. We hope you will continue to enjoy your new vehicle!

March 22, 2023

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Employee Rating

This is our 2nd purchase from Blanca and truly enjoy the experience. Having been in the retail business for over 50 years, it’s always about taking care of your customer. Blanca and the family at DLR genuin More

by bz
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Blanca Benitez

Mar 23, 2023

Dallas Lease Returns responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with Blanca and our team, and we look forward to working with you again.

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