Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Roger Bybee
Refer Me
60 Reviews
60 Reviews
Write a Review
60 Reviews of Roger Bybee
September 23, 2023
Took my car in for 40,000 mile check up. All went well. Needed new front brakes. Roger kept me informed all the way and he gave me a 30 minute head start so I could pick my car up as soon All went well. Needed new front brakes. Roger kept me informed all the way and he gave me a 30 minute head start so I could pick my car up as soon as possible. More
by niellovw
Verified Customer
Helpful 
September 17, 2023
Back in May, Niello replaced gas cover release switch with aftermarket since no longer making and it was illuminating all the time and causing a drain…coincidentally, my 5 year battery died so replaced a with aftermarket since no longer making and it was illuminating all the time and causing a drain…coincidentally, my 5 year battery died so replaced and found used switch and resolved…Roger went above and beyond for me More
by ewhitmore1
September 09, 2023
I’ve had 3 different VWs serviced by Niello and always had positive experiences with the service team. had positive experiences with the service team. More
by smccready
Other Employees Tagged: Vincent Vail, Claire Thomas
August 30, 2023
great service as always, Roger B. takes care of me every time I bring my Passat in. I also like the video inspection of the car that was done once the car was on the rack. takes care of me every time I bring my Passat in. I also like the video inspection of the car that was done once the car was on the rack. More
by gomwak1
August 24, 2023
(1) Check-in is typically frustrating as clients are helped in the order of arrival and not per their appointment time. I arrived 5 minutes before my appointment time, yet two clients who arrived far be helped in the order of arrival and not per their appointment time. I arrived 5 minutes before my appointment time, yet two clients who arrived far before their appointment times were helped before I was. I over-heard one client saying "I'm here 45 minutes before my appointment" - which was frustrating, as I wasn't checked in until 35 minutes after my appointment time. I feel clients should be helped in order of appointment time, not in order of arrival. Roger was friendly but did not keep me updated of vehicle status, and when my husband asked to pick up an accessory I ordered Roger told him it wasn't at the dealership even though it was (and was located after my husband asked someone else for help.) A little more attention to detail would be helpful. (2) The status link did not show any activity all day, and I never received word that my vehicle was ready. I had to call to ask if the vehicle would be ready shortly before closing. (3) On the drive home I noticed my steering wheel is skewed/misaligned. It was not misaligned before I dropped the vehicle off for the 20k service. I do not know if this is due to the tire rotation that was done, but I will need to bring the vehicle back for this to be remedied; if I hold the steering wheel straight, the vehicle fully veers to the right. This is not something that was happening before I dropped the vehicle off for service. More
by lisarodrigues8
August 24, 2023
Roger was super great! He told me exactly what to expect and made sure I understood it all! The service manager was also super gracious about the wait and handed out coupon He told me exactly what to expect and made sure I understood it all! The service manager was also super gracious about the wait and handed out coupons! Great customer service. More
by DELANEY.JEN.BROWN
August 10, 2023
Always a good experience working with Neillo and the service staff are always helpful in assisting. service staff are always helpful in assisting. More
by TAPES941
Other Employees Tagged: Travis Cole
