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Roger Droukas
Roger Droukas | Page 31
Sales & Leasing Consultant
Heiser Toyota
11301 W Metro Auto Mall
Milwaukee, WI 53224
549 Reviews
Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.
Read moreDealership Experience
29 yrs, 6 mos
Industry Experience
29 yrs, 6 mos
Specialties & Trainings
Toyota Master Certified Car & Truck pro
Languages Spoken
English
Employee Video
549 Reviews
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549 Reviews of Roger Droukas
June 21, 2020
I had an inquiry on the website and was reached out by customer service manager Trevor Tucek! He was a great help! Very attentive to everything and was very understanding to my schedule of fitting in an a customer service manager Trevor Tucek! He was a great help! Very attentive to everything and was very understanding to my schedule of fitting in an appointment for me to come in as times when I had to cancelled. When I finally was able to come in, I was matched up to salesman Roger! He made my experience so easy and comfortable without ever being pushy. He explained options of what Heiser offers as that may be in used cars sales, financing used and new or leasing. He found me the perfect RAV4 XSE after listening to everything I wanted in car! We were able to work on a deal through the finance department with Shahat and everything worked out great! Shahat really worked closely with me in trying to secure a good leasing deal after various times due to my circumstances. He never made me feel less worthy as a customer nor ignored any of my concerns. I really appreciate the communication skills and teamwork starting from Trevor, to Roger and then to Shahat. I highly recommend Heiser to family and friends because of the great customer service I received! Thanks Heiser!! More
by PANGHANG95
Verified CustomerOther Employees Tagged: Shahat Mohamed , Trevor Tucek
June 20, 2020
This was my very first car purchase. My sales associate was awesome and very patient with my indecisiveness. I was originally looking at a certified used car, but ended up leasing a CHR. was awesome and very patient with my indecisiveness. I was originally looking at a certified used car, but ended up leasing a CHR. More
by EAMESS1952
Other Employees Tagged: Shahat Mohamed
June 18, 2020
Very good I was in for my 5000 mile service. The staff was good and i felt safe in the environment. They were done with the service prior to the time they had I was in for my 5000 mile service. The staff was good and i felt safe in the environment. They were done with the service prior to the time they had told me. More
by CAROL.MCCARTHY
June 12, 2020
Always a five star service department Used the Heiser service department for over 30 years and was never disappointed! With the COVID-19, I was so impressed how they took distancing, masks Used the Heiser service department for over 30 years and was never disappointed! With the COVID-19, I was so impressed how they took distancing, masks, etc into consideration. As a senior I felt so comfortable coming in and having my car serviced. And seeing Roger, my favorite car salesman was an extra treat! Will be there for the next service and when I need a new car! More
by JUDYEG
Other Employees Tagged: Joe Kuckuk
June 11, 2020
Always Excellent Customer Service is always great whenever I am at Heiser. Love to visit with my guy Roger Droukas when I come in for oil changes, etc. :) Customer Service is always great whenever I am at Heiser. Love to visit with my guy Roger Droukas when I come in for oil changes, etc. :) More
by KRISTEN.THATE
June 02, 2020
Loved the selection of vehicles with the amenities I was looking for... very easy and enjoyable buying experience. Was able to do everything over email and text and vehicle was ready same day. Love my new looking for... very easy and enjoyable buying experience. Was able to do everything over email and text and vehicle was ready same day. Love my new RAV4 and family member bought a vehicle the next week from Heiser Toyota too! 😊👍 More
by AMore
May 22, 2020
Dana S is amazing! I really enjoy taking my car to be serviced at Heiser Toyota because of the personal care and concern of the receptionists and workers. Dana Schilz k I really enjoy taking my car to be serviced at Heiser Toyota because of the personal care and concern of the receptionists and workers. Dana Schilz knows me by name and takes a sincere interest in my repair and upkeep needs. Thanks for the excellent service! More
by tom.saleska
Other Employees Tagged: Dana Schilz
May 22, 2020
Car Purchase Review All of the staff at Heiser Toyota were extremely helpful and kind. Roger was great to work with and I appreciated all of his help during my first car All of the staff at Heiser Toyota were extremely helpful and kind. Roger was great to work with and I appreciated all of his help during my first car purchase! I highly recommend if you are looking for a new car to go to Heiser Toyota! More
by NPNELSON1221
May 19, 2020
Leased a vehicle and Roger was attentive Professional Leased a vehicle and Roger was attentive Professional and friendly. Everyone was professional informative and used social distancing with mask. Happ Leased a vehicle and Roger was attentive Professional and friendly. Everyone was professional informative and used social distancing with mask. Happy so far. Thank you More
by mrskg1
Other Employees Tagged: Shahat Mohamed , Maureen Calmes
April 30, 2020
Roger worked with me on getting me out of a vehicle I was leasing that I was paying too much a month for and it wasn’t worth it! I told him I’ve always wanted a Toyota Tacoma since I was a teenager. He worke leasing that I was paying too much a month for and it wasn’t worth it! I told him I’ve always wanted a Toyota Tacoma since I was a teenager. He worked with me back and forth for a couple of weeks before he was able to get me to a comfortable payment in the truck I have always wanted. Roger really was great and I will recommend him to anyone I know in the market for a new vehicle! More
by Mikayla
Other Employees Tagged: Shahat Mohamed
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