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Roger Droukas
Roger Droukas | Page 39
Sales & Leasing Consultant
Heiser Toyota
11301 W Metro Auto Mall
Milwaukee, WI 53224
548 Reviews
Roger joined the Heiser Family in January 1997 and has risen to become the seasoned veteran of our team. Since the beginning, Roger has consistently received high marks from satisfied sales customers. Perhaps his success is drawn from his strong values. Roger’s mission is to treat every customer with the utmost respect, providing the tools they need to make the right decision within the time they need. In many ways, he’s become the “go-to-guy” among our salespeople. Roger’s customers and colleagues often comment on his strong work ethic. He wants everyone he encounters to feel at ease around him. So, Roger makes sure he communicates clearly to build confidence in the job he is doing. As a result, he creates a relaxed environment in which to work and shop. Roger also has an active life outside of the Heiser Toyota sales department. He loves the outdoors and spends his free time fishing & snowmobiling. His memorable pictures are often shared with his colleagues and customers.
Read moreDealership Experience
29 yrs, 5 mos
Industry Experience
29 yrs, 5 mos
Specialties & Trainings
Toyota Master Certified Car & Truck pro
Languages Spoken
English
Employee Video
548 Reviews
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548 Reviews of Roger Droukas
July 29, 2019
Heiser’s the great deals place I’ve been a Heiser customer for 40 years with 30 plus purchases. I keep coming back for the great deals and device. Thanks Pat, Roger and Shahat for m I’ve been a Heiser customer for 40 years with 30 plus purchases. I keep coming back for the great deals and device. Thanks Pat, Roger and Shahat for making my most recent purchase such an effortless transaction. More
by mnpmcdee
Verified CustomerOther Employees Tagged: Pat Pomeranz, Shahat Mohamed
July 19, 2019
1st Toyota While purchasing our SUV it was clear that Toyota is very proud of their vehicles and they hold their dealerships to high standards. Roger was knowled While purchasing our SUV it was clear that Toyota is very proud of their vehicles and they hold their dealerships to high standards. Roger was knowledgeable and excited to inform us about all options. Shahat walked us through the financing with a very relaxing atmosphere, taking the time to explain all options available to help maintain our investment. The quality of our vehicle is exceptional too! More
by Jeff & Gail
Other Employees Tagged: Shahat Mohamed
July 18, 2019
Awesome Any experience that I have at heiser is beyond good. Especially the last time. Brett was especially great, he really made me his priority. I had no id Any experience that I have at heiser is beyond good. Especially the last time. Brett was especially great, he really made me his priority. I had no idea that, when I took my 2017 Corolla in for its regular maintenance, I would be back later In the day to pick up my NEW 2020 COROLLA! It’s always a pleasure working with anyone from Heiser. It’s my 4th car from them, number 13 for the family I think. I think that alone speaks volumes. More
by JENNIFEREAGON
Other Employees Tagged: Brett
July 16, 2019
Very helpful and friendly staff. Pleasant visit every time I’ve been there. Roger is a great guy and Joe in service is tops. Everyone is just great! I recommend Heiser to friends and Pleasant visit every time I’ve been there. Roger is a great guy and Joe in service is tops. Everyone is just great! I recommend Heiser to friends and family. More
by JPHIL5169
Other Employees Tagged: Jorgo Ndina, Joe Kuckuk , Bob Arciszewski
July 15, 2019
Quick repair time Everything went well as have all my other stops. I don't have any reason to go any where except Heiser Toyota yet. But having to add more words to thi Everything went well as have all my other stops. I don't have any reason to go any where except Heiser Toyota yet. But having to add more words to this review is irritating More
by GSHERLOCK0
Other Employees Tagged: Chue Lee
July 13, 2019
Small leak diagnosis $$$, thank you Toyota warranty! Spotted someone's vehicle leaking in my driveway and never thought it would be my Highlander about to turn 5 yrs old and rollover 97K miles. Contacted Spotted someone's vehicle leaking in my driveway and never thought it would be my Highlander about to turn 5 yrs old and rollover 97K miles. Contacted Roger in sales who I knew who connected me with Joe K in service. Diagnosed rear main seal leaking and it's going to cost over $2,000 because we have to drop the tranny. I asked if this was drive train related and reminded I purchased vehicle certified pre-owned so the 5yr 100K mile warranty should cover this. Right? A day and $50 ($ warranty deductible) later we were back on the road again! Just in time for the week of the 4th. NO hassle from Heiser nor Toyota's fantastic warranty I never thought would mean much. In this experience it meant A LOT! So glad we purchased a new Toyota van for the wife recently. I am VERY confident my next new ride will be a Toyota. THANKS! More
by clewandowski
Other Employees Tagged: Joe Kuckuk
July 12, 2019
Disappointed I was given wrong information on the phone about when my total car care ended for free maintenance checks. As a result, I just missed my last free one I was given wrong information on the phone about when my total car care ended for free maintenance checks. As a result, I just missed my last free one by a week. That was very frustrating to me. What added to the frustration was the attitude of the girl who told me that. She was very blunt in saying they had no records of that phone call, and basically insinuated that I was lying about what I had been told. She should have at least shown some sympathy for my being told incorrectly. Very poor customer service! I do not know those girls names. However, I spoke with a dealer who, although he couldn’t give me that free check, he at least showed sympathy and I believe he was the reason I at least got a coupon discount off the maintenance cost. His name is Roger. I thank him for that. More
by N.STAY
July 10, 2019
Amazing and helpful! The people at Heiser are friendly and extremely helpful. They were able to find what I wanted easily and helped me get a good deal on it. The people at Heiser are friendly and extremely helpful. They were able to find what I wanted easily and helped me get a good deal on it. More
by AJSKOWBO03
Other Employees Tagged: Shahat Mohamed
July 04, 2019
Heiser Toyota Only dealer in Milwaukee area with the Tacoma I wanted on the lot. Work with Roger. He took great care of me. Book is still out on the service side Only dealer in Milwaukee area with the Tacoma I wanted on the lot. Work with Roger. He took great care of me. Book is still out on the service side. My rep today (Joe?) took good care of me, but the online appointment process was odd. No instructions on how to provision a new login ID. No appointments available for weeks. And the person who called to follow up didn’t listen and scheduled me on a day when I told her I was out of town. I came in today and my service rep saved the day. More
by IFRANKE.SCOTT
July 03, 2019
It's always easy doing business w/ Heiser and Roger Droukas The car buying experience is made easy working with Heiser and Roger. Being a multiple vehicle past buyer and lease customer, I believe we are treated The car buying experience is made easy working with Heiser and Roger. Being a multiple vehicle past buyer and lease customer, I believe we are treated fairly and respectfully in pricing the vehicle without the back and forth that many car dealerships put you through. Doing most of the application online makes the delivery process easy and their finance representatives are professional and efficient. I would definitely recommend working with Roger and the entire Heiser team! More
by MSHLENSKY
Other Employees Tagged: Pat Pomeranz, Shahat Mohamed
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