Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
234 Reviews
4.8

234 Reviews

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234 Reviews of Roger Prentiss

October 06, 2025

Dealership Rating
Employee Rating

Very pleasant experience, everyone was super nice and helpful. Big thanks to Dan Zukowski for helping with the arrangements as well as Bill at service shop for taking care of my baby Caddy. Much appr More

by aplushis
Service Price Transparency
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Recommend Dealer
Yes
Oct 07, 2025

Otto Cadillac responded

Thank you for sharing your excellent feedback about Dan and Bill! We are grateful for your business and for choosing Otto Cadillac.

October 04, 2025

Dealership Rating
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Extremely nice people treat you real very nice people treat the customer very nice I feel very comfortable More

by margaretdunbar12303
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Recommend Dealer
Yes
Oct 06, 2025

Otto Cadillac responded

Thank you for choosing Otto Cadillac, and for your kind words! We're happy to hear our team made you feel comfortable and well taken care of.

September 29, 2025

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Excellent service. Nice facilities. Clean. Friendly. Good communication. Organized. Quick in and out. Friendly staff. More

by mikebish
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young, Kelly Jo Wisler , Steve LeMon

Oct 01, 2025

Otto Cadillac responded

Thank you, Mike! It's awesome to hear that our team made your visit smooth and efficient. Your feedback means a lot to us from all of us at Otto Cadillac.

September 16, 2025

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I love that the employees are so nice,they are very helpful and I don't mind waiting More

by reia22
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Recommend Dealer
Yes
Sep 17, 2025

Otto Cadillac responded

Thank you for your confidence in Otto Cadillac, and for your business. We are grateful to have you as a customer!

September 10, 2025

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Sales representative Declan was awesome to work with. Made the entire process easy and straight forward. Minor maintenance issue handled right away. Hope to work with Otto for years to come. More

by asaneff
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Recommend Dealer
Yes
Sep 10, 2025

Otto Cadillac responded

We’re delighted to hear Declan and our team made your experience seamless and straightforward here at Otto Cadillac. We look forward to working with you again in the future! Safe travels!

September 05, 2025

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I had an outstanding experience with their service; it was the fastest oil change I've ever encountered! The staff was efficient and professional, making the entire process smooth and hassle-free. More

by mkanopka26
Service Price Transparency
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Recommend Dealer
Yes
Sep 08, 2025

Otto Cadillac responded

Thank you for sharing your feedback! We are thrilled to hear about your outstanding experience with our service team. We hope to see you again at Otto Cadillac!

August 29, 2025

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The dealership is clean and attractive. They always provide refreshments. The staff is polite and professional. More

by CHESTERWBROWN
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Recommend Dealer
Yes

Other Employees Tagged: Bill McLean, Amber Young

Sep 02, 2025

Otto Cadillac responded

Thank you for sharing your feedback about our team and facility, Chester! We truly appreciate your business and hope to see you again at Otto Cadillac. Safe travels!

August 06, 2025

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Professional, customer service friendly. Everyone was helpful and eager to assist. Salesman were knowledgeable and insightful. More

by jengynn
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Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Thank you for the glowing review! We're delighted to hear that our team was helpful and insightful. We appreciate your business and we hope to see you again at Otto Cadillac. Safe travels!

August 05, 2025

Dealership Rating
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Very clean and serene, coffee and water are provided sfaff are very nice and kind More

by sylvesterhart2121
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Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

We're grateful to have you as a Otto Cadillac customer, Sylvester. Thanks for the review! Ian Maher - General Sales Manager - 518-869-5000

July 26, 2025

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Employee Rating

Went in for warr service. Staff was very friendly and professional. Everything went as should have. Thank you! More

by Scott
Service Price Transparency
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Recommend Dealer
Yes
Aug 13, 2025

Otto Cadillac responded

Scott, thank you for choosing Otto Cadillac and thank you for sharing your experience with us! We look forward to seeing you next time. Safe travels!

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