Roger Prentiss
Roger Prentiss at Otto Cadillac

Roger Prentiss | Page 26

Service Manager

Otto Cadillac

1769 Central Ave
Albany, NY 12205

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4.8
264 Reviews
4.8

264 Reviews

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264 Reviews of Roger Prentiss

March 20, 2022

Dealership Rating
Employee Rating

Dropped off the truck and the service Dept explained everything well and when I got may truck back it was cleaned and washed too!! More

by ERIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico

March 17, 2022

Dealership Rating
Employee Rating

Quick professional quality service always appreciate working with this team and doing business with Otto overall. More

by kgilchrist78
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico, Andrew

March 15, 2022

Dealership Rating
Employee Rating

Best service in the area. Most genuine people I have ever worked with and I won’t be going anywhere else. Melissa was so helpful on the phone. More

by danielle.winney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Chris Otto, Bill McLean , Melissa D'Errico

March 14, 2022

Dealership Rating
Employee Rating

Very friendly professional staff very helpful and knowledgeable the work was done quickly and perfect and they let me know what was needed to be done to my SUV in addition to the work I was there for More

by Bvyankees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico

March 11, 2022

Dealership Rating
Employee Rating

The service was great The staff was courteous and professional The waiting area was exceptional Otto is a great place to do business More

by Sulli1252
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico, Sarah Pritchard

March 07, 2022

Dealership Rating
Employee Rating

Very polite and professional and knowledgeable staff very helpful and a pleasure to work with love going to this dealership More

by Bvyankees
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico, Sarah Pritchard

February 10, 2022

Dealership Rating
Employee Rating

Great service. Always honest and reliable. Had brakes done on my wife’s SRX and warranty service on my CTS. Super friendly especially Bill. He is always accommodating and there is never any pressure to More

by Mike
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico, Sarah Pritchard

February 04, 2022

Dealership Rating
Employee Rating

Always polite staff. Always on time. Comfortable waiting room with coffee or water if you want it. More

by dvennett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico, Sarah Pritchard

January 19, 2022

Dealership Rating
Employee Rating

Great customer service, very knowledgeable and always knows exactly what I need and resolves the issues. More

by wendell_giles
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico, Sarah Pritchard

January 14, 2022

Dealership Rating
Employee Rating

Excellent service Bill is a great service advisor. Vehicle was repaired on time and as quoted More

by colarossi_j
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill McLean , Melissa D'Errico, Sarah Pritchard

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