Rohan Alexander

Great service in and out fast super fast service sells was also great did everything efficient was also great did everything efficient More

by Tudaddy Verified Customer Verified Customer

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Clean, friendly staff ……. Although inventory is a little light it is on par with other dealerships on site availability. Overall , I e always had a great experience at Lexus Although inventory is a little light it is on par with other dealerships on site availability. Overall , I e always had a great experience at Lexus of Pembroke Pines !!! More

by BOOS9267 Verified Customer Verified Customer

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Very nice experience. Marlon is a great asset to the Lexus of Pines group!! I came in and knew what I wanted and he made it happen super quick. Extremely happy with how ev Marlon is a great asset to the Lexus of Pines group!! I came in and knew what I wanted and he made it happen super quick. Extremely happy with how everything went for my new Lexus. Ask for Marlon for the same fast and easy experience!! Thanks again!! More

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Otany Lantigua is an excellent sales person, I work with him for more than 8 years. multple leases, but and the end his manager was not fair with me as a client. I buyed my wife car at the end onf the lease him for more than 8 years. multple leases, but and the end his manager was not fair with me as a client. I buyed my wife car at the end onf the lease IS300. But unable to make a deal with Lexus 500H. I went to another dealer for my car. call me any time for more details at 954-647-2606. Jose Beato. Thank you. More

by JOSEBEATO Verified Customer Verified Customer

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Perfectly good deal that almost went left , so luckily it was saved by Rohan and Otanyi. was saved by Rohan and Otanyi. More

by W.SHERMAINE Verified Customer Verified Customer

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Tommy made the whole car buying process so easy. He knew what would be the perfect car for me and gave me a thorough explanation of the benefits of the car for my needs. This is not the first car I He knew what would be the perfect car for me and gave me a thorough explanation of the benefits of the car for my needs. This is not the first car I am getting from Tommy and it certainly will not be the last. More

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Lexus of Pembroke Pines was great. Got my family the car I wanted when no other dealer could or would. No overpricing. No abuse. Otany and Rohan were excellent. Would recommend to anyo Got my family the car I wanted when no other dealer could or would. No overpricing. No abuse. Otany and Rohan were excellent. Would recommend to anyone. More

by velasquezmario Verified Customer Verified Customer

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This is the worst dealership I have ever I encountered. The young man who sole me the car was excellent. The rest straight xx The young man who sole me the car was excellent. The rest straight xx More

by KWASI954 Verified Customer Verified Customer

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I wish I had checked Yelp before contacting Lexus of Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of t Pembroke Pines about a new vehicle. I initially spoke with JC, who seemed rushed and focused solely on making a sale, regardless of the accuracy of the information he provided. I received a video with no sound that lacked the requested details. Over the past two weeks, I have been put on hold more times than I can count. The finance department was frequently unavailable, my text messages went unanswered, and any callbacks I received mostly occurred on Fridays, which I assume is when salespeople are required to follow up. I also noticed calls came at random times during the day with no messages left. It felt like they could say they called but didn't genuinely want to connect. This led to incredible frustration as I felt ignored and my concerns dismissed. I was repeatedly misinformed about the vehicle's availability, making me doubt the honesty of the staff. Despite this, I continued trying to communicate with someone about the sale. When I finally received a call from Rohan approximately two weeks later, he confirmed that the dealership believes Lexus sells itself and that their primary focus is making a sale instead of providing a good customer experience. Although I was told someone had attempted to call me on Friday and Saturday, there is no record of those calls. When Rohan finally decided to reach out, he immediately claimed he had no idea what I was talking about. He insinuated that my question, as an active duty military member with over 30 years of service, was not logical. His rudeness and condescension demonstrated a lack of knowledge and interest in addressing my concerns; he seemed only interested in closing the sale. He even quipped, "the focus should be getting you into a new vehicle," further dismissing my inquiries. Lastly, when I requested to speak with someone else, he refused and told me to send an email instead. His attitude exemplified poor customer service and resonated throughout the dealership, solidifying my decision never to consider purchasing a vehicle from Pembroke Pines. More

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Great dealership, sales manager was very helpful, great work ethic amongst the team overall. They value the customer experience and it shows. Aaron went over and beyond explaining features and finding a mo work ethic amongst the team overall. They value the customer experience and it shows. Aaron went over and beyond explaining features and finding a model that was tucked away. Although it was very busy I still felt prioritized and had a great experience. The sales manager Rohan was great as well. Thank you so much! More

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