Rolly Davidson | Page 10

Great support & customer service Rolly, Thank you for your guidance through the buying experience. I really felt that you treated me directly & honestly from step one. I know I w Rolly, Thank you for your guidance through the buying experience. I really felt that you treated me directly & honestly from step one. I know I was one of your most demanding customers yet really felt like you handled my purchase professionally & with ease. My experience stands in stark contrast to my entering expectations & goes a long way to change my view on the car buying process. Specifically, I appreciated how you helped me navigate the economics of a new vs. used vehicle. Your personal service & honesty made the equation work for me. Know that I will be back in the future and am looking forward to our next opportunity to work together. All the best, More

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Pleasant buying experience We went to this dealer to meet with a sales man we had been talking to via email, but when we arrived we were told he stepped out for a minute. A Frie We went to this dealer to meet with a sales man we had been talking to via email, but when we arrived we were told he stepped out for a minute. A Friendly receptionist showed us the coffee area. Within a few short minutes another salesman Rolly Davidson jumped in to assist us. He had found the car and paperwork on it without us giving him any background on it. Rolly was friendly, professional and very knowledgable about the X3 we came to look at. What a lucky break for us that our original salesman was not there when we arrived. Buying this car was hassle free and one of the most pleasant car buying experiences we have had. We definitely recommend Rolly Davidson at Knauz BMW. More

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Ease / Options / Experience / +Rolly Davidson tl;dr: This is a dealership that would meet the needs for all types of buyers. We’ll be back. “Whew.” That’s the feeling we had when we drove a tl;dr: This is a dealership that would meet the needs for all types of buyers. We’ll be back. “Whew.” That’s the feeling we had when we drove away from Knauz BMW yesterday afternoon. With the first of our two current BMW leases approaching end-of-term, we had been inundated with solicitations from our local dealers trying to get us to upgrade early. We take incredible care of our vehicles and put very few miles on them, so we’re used to early-upgrade lease offers coming our way. This was our first BMW lease to renew; with other brands we’ve leased before it was a simple process: you go to the dealer, choose which vehicle is appealing, and essentially drive away. The local dealers we’d been visiting in response to their solicitations and marketing were not an easy experience. One of them played dumb, acting clueless about the phone conversations we’d had and wasting hours of our time in the process. The other gave us a snippy song-and-dance about how BMW is not really a brand that does early upgrades, but they’d see what they could do - and never received any follow-up. Additionally, these local dealers had very limited inventory, and wouldn’t even let us look at any vehicles. Both dealers were not welcoming culturally either - one was full of retirees and the other was full of slick hotshots - I felt like maybe BMW was not a brand I could align with from a personality perspective either. It felt like one big circle of revolving confusion, so we had begun to consider other brands just to escape what seemed like BMW being a cruddy brand to do business with. Before throwing in the towel, I recalled seeing the Knauz name on the plates for an X3 that I fell in love with, so I decided to check them out online to see what their inventory was like. (We acquired our current cars from a great dealer when we lived in California, where there was row after row of inventory for us to browse, and the sales service was impeccable.) I was delighted to see not just one but eight potential X3 units that I was interested in at Knauz, so submitted an online inquiry early one morning. Within a couple hours I received a follow-up from Rolly Davidson with clear pricing and an invitation to drive down from Milwaukee to Lake Bluff to visit. We exchanged a few more emails about some other stock options and settled on an appointment time when we were free on a Saturday morning. While the emails were pleasant and quick, I was still cautious about what the experience would be like when we arrived. Big build-up here just to describe our positive experience. Sorry. We arrived around 11am and drove off in our new car around 3pm, entire deal complete with a bow on it. When we walked in the door, Rolly Davidson knew exactly who we were and welcomed us. We had such a nice time with Rolly - he immediately walked us to the lot, giving us the history of Knauz and describing their successes as a dealer. He knew what I was interested in so he got us straight to the area where we could see what I wanted, gave us some quick pros and cons about various models, and within just a couple minutes an X3 was pulled out for us and we started getting lessons - I felt like I’d already signed the deal and was ready to drive off! He had us take the car (which was not even in my top 8 from online research, so bonus points for the in-person inventory being even better than online!) off by ourselves to experience, and when we got back we sat down and crunched the numbers pretty quickly. I knew where I wanted the numbers to be, even after the X3 I fell in love with was above and beyond what I expected, and Rolly got us pretty close. We shared some common interests that we hadn’t found in anyone since we moved to Wisconsin, so our four-hour visit was not all about business. As clients we felt individually-considered and respected. Go. See. Rolly. Throughout the deal development we also worked with Spencer Parker, a BMW Genius, who took care of the grounding of our old BMW, and then spent about an hour with us training us on the upgrades to the technology in this X3 versus our previous car. Spencer knows his stuff and obviously has a huge passion for his work. It was a fun session and it felt like he enjoys showing off the BMW product, not just completing a task assigned to him. He offers real-time support via phone or email and will even stop by to help if he’s in our area. I can’t imagine receiving this authentic level of ongoing service from the other dealers we visited. The dealership was fresh and newly-remodeled. Still a German luxury vehicle dealership but spacious, clean, and enjoyable nonetheless. We were served water and snacks throughout the visit, and there’s a full coffee/snack bar for use during sales and service appointments. The clients in for service and coming in for sales appointments were of all types and ages. It is a very active dealer that feels more complementary to a component of your lifestyle rather than a destination of stuffy appointment. I think anyone could walk in with no appointment and be taken care of adequately. There were sales people of all kinds that I think could meet anyone’s personality preferences. There are a lot of great points about their service offers, but I can’t recall any of them specifically after the whole buying experience. All I know is that even though it’s 60 miles away from us, I will make the drive to Knauz for their service/maintenance, and will look forward to catching up with both Rolly and Spencer. Overall dealer review: 4 stars - only a subtraction for the distance from Milwaukee Rolly Davidson (Sales): 5 stars - genuinely nice guy, smart, conversive, respectful, good laughs Spencer Parker (BMW Genius): 5 stars - it’s great working with people who love what they do Inventory: 5 stars - so many great options, and the prices are respectable Online: 4 stars - great communication, easy-to-use website - I think we could’ve done the entire deal online if we wanted More

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Great buying experience and follow-up! My wife and I recently purchased a '16 X5 from Rolly. Top notch experience all around. Great and quick purchasing process plus the follow-up in the My wife and I recently purchased a '16 X5 from Rolly. Top notch experience all around. Great and quick purchasing process plus the follow-up in the days that followed were superb. This was my 2nd purchasing experience from Knauz, and will not be the last! :) More

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First BMW but 4th car from Knauz Like the dealership and being treated nicely!!! Thanks so much. Looking forward to the home valet service that was being offered to competed with Lin Like the dealership and being treated nicely!!! Thanks so much. Looking forward to the home valet service that was being offered to competed with Lincoln Black Pearl program. Bigger dealership with top notch service More

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Great Dealership, Great Experience This is my first purchase of a BMW. I have purchased high end sports cars, and would have to say that this was an equal or better experience. I felt This is my first purchase of a BMW. I have purchased high end sports cars, and would have to say that this was an equal or better experience. I felt very welcome by Rolly Davidson. He did not put any pressure on me to purchase the car. It was a very relaxing experience from the first introduction of the car, the test drive, and al the way through the financing. I would recommend this dealership and working with Rolly to anybody interested in purchasing a BMW. More

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First Class I'm new to BMW, and pleasantly thrilled. Aware of Knauz's legendary reputation, I test-drove/purchased a new M235xi coupe, and loved it. As stated, BM I'm new to BMW, and pleasantly thrilled. Aware of Knauz's legendary reputation, I test-drove/purchased a new M235xi coupe, and loved it. As stated, BMW was “foreign” territory—excuse the pun—for me, being a long-time GM owner/rebate participant. I originally considered the Cadillac ATS, but despite the loss of large available rebates and the ATS’ three-inch longer wheelbase, the M235xi took road imperfections much more comfortably, or as Edmund’s states about the ride quality is “never harsh.” The car is an absolute blast to drive; the bi-turbo inline six has amazing torque, especially in “sport” mode. Perhaps most surprisingly, the M235xi 0-60 specs are at least as impressive as the 2014 5.0 V8 Mustang GT! Knauz exceeded its reputation with well-informed, very professional personnel, including Sam, from the BMW Encore program—analogous to the Genius Bar personnel at Apple—who explained/helped me customize the electronic/performance settings from the myriad features available, and even visited my house to program my garage opener to the in-car mirror buttons! The car is an electronic marvel. Besides providing bottled water and donuts, Rolly, my salesman, got me a super, no-haggle price, a last-minute rebate delivered in record time by check, touch-up paint, upgraded mats, and even provided a delivery-day photo of me beside my new car, suitable for framing/mounting More

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Detailed Review of Vehicle I was completely satisfied with my experience at Karl Knauz BMW. I visited two other BMW dealerships that didn't take the time to explain the features I was completely satisfied with my experience at Karl Knauz BMW. I visited two other BMW dealerships that didn't take the time to explain the features of the vehicle to me like Rolly did at Karl Knauz BMW. Rolly spent a lot of time explaining the vehicle and then got down to business when it was time to talk numbers. I felt like it was a very efficient process. More

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Great & very helpful sales person Mr. Rolly Davison is great & very kind sales person. He took Ver well care of me buying 750li. His explanation & instruction of the vehicle was more Mr. Rolly Davison is great & very kind sales person. He took Ver well care of me buying 750li. His explanation & instruction of the vehicle was more than detail & perfect. Even after services was very impressive. I definitely recommend Rolly & Knauz dealer. Thanks, Rolly! More

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Ask for Rolly This was the best car buying experience I have had. No pressure, very helpful and he knows his business. I can't wait to continue my relationship with This was the best car buying experience I have had. No pressure, very helpful and he knows his business. I can't wait to continue my relationship with this dealership. It was recommended by friends and they were right. I didn't go anywhere else, once here I knew I wanted to buy from them. Rolly is a great guy start to finish. More

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