Roman Clark | Page 10

Sarah butted in without knowing any of the circumstances, and chastised me for taking too much time on a salesman's day off. Turns out the showroom was totally empty the whole time Raj worked with me. Raj is and chastised me for taking too much time on a salesman's day off. Turns out the showroom was totally empty the whole time Raj worked with me. Raj is a very good , NEW salesman, and was receptive to learn some of my personal successful car sales qualifying and closing techniques. After a verbal confrontation , she said I am NOT allowing you to buy the car, and leave my dealership. I contacted the owners office of Steve Fader, and Stephanie directed management to me, and I took delivery of my delightful Kona Ultimate EV . More

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The service that Jack gave me was superb. I had a car in mind and he help me get it and trade in my current lease with no hoops for me to jump through at all. mind and he help me get it and trade in my current lease with no hoops for me to jump through at all. More

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My sales rep. Jackie Coco Sr. is awesome!He was very My sales rep. Jackie Coco Sr. is awesome! He was very professional, personable, friendly and truly cares about the service he provides. He really lis My sales rep. Jackie Coco Sr. is awesome! He was very professional, personable, friendly and truly cares about the service he provides. He really listens to the folks he’s serving. He gave me all of the time I needed to understand the ins and outs of my nee car. I didn’t have to spend an entire day there, which was great! The Heritage folks had me in and out in a fraction of the time I spent at other dealers in the past. Thanks you Jackie and all of the Heritage folks! More

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Ben and all of the staff at Heritage Hyundai Towson were great! They were all very friendly and welcoming. Ben was extremely knowledgeable about the cars. He was very patient while we worked through ou were great! They were all very friendly and welcoming. Ben was extremely knowledgeable about the cars. He was very patient while we worked through our wants and needs. Roman patiently helped us with the financing and answered all of our finance and warranty questions. I would highly recommend Ben and the dealership as a whole. More

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We were treated with utmost courtesy and respect. Jack went out his way to assure our comfort and even bought us bottles of water. Excellent. went out his way to assure our comfort and even bought us bottles of water. Excellent. More

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The employees and management were very attentive to my needs. The entire process was very easy and enjoyable. They were able to get me in a better vehicle than I originally thought. needs. The entire process was very easy and enjoyable. They were able to get me in a better vehicle than I originally thought. More

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THE BAD!! This was my ninth car I purchased in 36 years. My last vehicle was purchased via email. While I understand the sales person is attempting to get the best deal, I don't enjoy the dog and pony show My last vehicle was purchased via email. While I understand the sales person is attempting to get the best deal, I don't enjoy the dog and pony show of running back and forth. I provide the offer and if the offer can't be met, we move on and part ways. To keep running back and forth is ridiculous and a waste of time. Having two and three people to say the same thing looking to get a different result is INSANE! THE GOOD! George Varga (didn't see his name in the list) was my salesperson and I commend him for working me into his busy Saturday. Although I was called to come in, I didn't make an appointment and just showed up. Coco started the process but didn't finish because he understood I was George's lead. I too may add that Coco was very courteous and accommodating as I waited for George. Again George was great with working me into the mix of his busy day. Roman saved the day in getting me the financing option that I was willing to accept based on my terms. I was ready to walk out to my freshly clean vehicle that I was trading, but Roman worked to get the deal sealed. SUMMARY - While I give George and Roman FIVE STARS, overall, the dealership will get a FAIR because, all buyers are not created equal and the sellers must recognize and respect the various types of buyers, especially experienced buyers. Would I come back. . . absolutely and would expect another level of respect for an experienced buyer. More

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I really enjoyed working with Jack Cocoa roamingI really enjoyed working with Jack Cocoa roaming And wall they help me out with my Trading Day were very helpful enjoyed working with Jack Cocoa roaming And wall they help me out with my Trading Day were very helpful More

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My husband and I saved about $5K to $6K by flying into Towson, MD, to purchase our vehicle from Heritage Hyundai, and it was worth the long trip. Stephanie helped coordinate the buy of our new car, and wa Towson, MD, to purchase our vehicle from Heritage Hyundai, and it was worth the long trip. Stephanie helped coordinate the buy of our new car, and was so kind and patient. She answered all of our many questions, and was available throughout the entire process. When we arrived to the dealership, we met with Jackie Coco, who was vital in making sure we had an extraordinary experience. He was also so kind and caring, and never once seemed like the “typical car salesman” – instead, a very genuine person. Because of him, we now have a friend in Maryland. We feel very grateful to have had such a wonderful experience. More

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Ibrahim is awesome hes kind calm and patient. He works very hard to get the customer what they want. I have been to him 3 times & will continue in the future. very hard to get the customer what they want. I have been to him 3 times & will continue in the future. More

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