Roman Zeltser
Roman Zeltser at Kings INFINITI

Roman Zeltser

Sales and Finance

Kings INFINITI

20 Neptune Ave
Brooklyn, NY 11235

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5.0
562 Reviews

Dealership Experience

21 yrs, 7 mos

Languages Spoken

Russian Russian

5.0

562 Reviews

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562 Reviews of Roman Zeltser

October 23, 2025

Dealership Rating
Employee Rating

They Over priced a 3 hours job for 700+800$ was done for 25 min in different location. The technician forgot to attach the camera back to the windshield what cost me 400$ + my time. More

by VLADI2204741212
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Oct 26, 2025

Kings INFINITI responded

Mr. Vlad12204741212, You Took your vehicle to us on October 15, 2025, at vehicle odometer reading of 5,973 miles, reporting that the collision warning light was coming on and off. The technician performed a scan, which identified codes related to the front bumper-mounted distance sensor. Upon inspection, a visible connector for the distance sensor was found to be damaged. The service advisor accompanied you to the shop to show the damaged wire. It was explained to you that the repair is not covered under warranty, as there is no manufacturer defect; You were advised to contact your insurance provider for assistance. However you declined further repairs at that time and took possession of the vehicle. during our visual inspection we noticed you had an aftermarket device installed near the front windshield camera but there was no mention of any issues with it. As we recall you than returned on October 23, 2025, at 6,054 miles, reporting that the cruise control was not functioning after repairs were performed at an external workshop. You were informed that if the issue is related to external repairs or previous wiring harness damage, it would not be covered under warranty. However, any manufacturer-related defect would be covered at no cost to the customer. You than stated that you were unable to drop off the vehicle and planned to return on October 28, 2025, to proceed with the repairs. Please reach out to us at (718) 646-3331 when you can so we can address this situation directly. Thank you and have a great day.

October 11, 2025

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Excellent service, very helpful and attentive. Wanted express my appreciation to Matt personally. He really went out of his way to help me out. More

by TATYANAJWLR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Oct 26, 2025

Kings INFINITI responded

Tatyanajwlr, we're so glad that we were able to go above and beyond your expectations!

October 08, 2025

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Great experience getting new qx60. . awesome people, no hassle no problem! Definitely will recommend this place ! More

by igortsy
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Volchyok

Oct 16, 2025

Kings INFINITI responded

Igortsy, we're so glad that we were able to go above and beyond your expectations! Have a great day!

October 03, 2025

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Employee Rating

Working with Roman was a pleasure! He was incredibly patient, never pressured me, and explained everything clearly. The entire buying process was smooth, and I felt confident driving a More

by SAJ722909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 16, 2025

Kings INFINITI responded

Saj722909, we're happy to hear you had such a positive experience with our team! Have an amazing day!

October 03, 2025

Dealership Rating
Employee Rating

Working with Roman was a pleasure! They were incredibly patient, never pressured me, and explained everything clearly. The entire buying process was smooth, and I felt confident drivin More

by SAJ722909
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 16, 2025

Kings INFINITI responded

Saj722909, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc.. Have an amazing day!

September 30, 2025

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A huge thank you to Kings INFINITI for helping me get an amazing new car. From start to finish, the experience was smooth, professional, and truly enjoyable. Their team went above and beyond to make the pro More

by Andrey
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 16, 2025

Kings INFINITI responded

Hi Andrey, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations! Have a great day!

September 29, 2025

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Second car leased with Roman. Truly a seamless experience from start to finish. Roman takes care of every detail with precision and care. Delivering amazing customer service throu More

by DARIAG5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 16, 2025

Kings INFINITI responded

Dariag5, we're so glad that we were able to go above and beyond your expectations! Have a great day!

September 29, 2025

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Employee Rating

we have very good experience buying new infiniti - people are very helpful and friendly will definitely recommend it More

by ghumman34
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Buddy Naipaul, Danny Volchyok , karim

Oct 16, 2025

Kings INFINITI responded

Hi Ghumman34, thank you for taking the time to leave a review for us at Kings INFINITI, Inc.. We're happy we could meet your expectations! Have an amazing day!

September 29, 2025

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Employee Rating

The best car shopping/leasing experience with Roman for many years! He answers all questions within minutes, and ensures completely nonsense-free experience from start to end. More

by NATALIYAM13
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Matthew Raiten

Oct 16, 2025

Kings INFINITI responded

Nataliyam13, it's experiences like yours that really keep us motivated! Have an amazing day!

September 24, 2025

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Employee Rating

Danny was very professional. He understood my needs and went out of his way to accommodate me on purchase timing and pricing. More

by Volchyok
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Danny Volchyok

Sep 28, 2025

Kings INFINITI responded

Volchyok, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Kings INFINITI, Inc.. Have an awesome day!

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