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Romello Benton
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Romello Benton | Page 4
Finance Manger
Grand Prairie Ford
701 E. Palace Pkwy
Grand Prairie, TX 75050
42 Reviews
Dealership Experience
6 yrs, 9 mos
Industry Experience
7 yrs, 6 mos
Languages Spoken
English
42 Reviews
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42 Reviews of Romello Benton
August 05, 2022
WARNING stay away from Grand Prairie Ford because they will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light ca will screw you over and I would put zero stars if I could. I bought a car from Ron Smith on July 30th and within a few days the check engine light came on. I also noticed that the alignment felt weird so I took the car to an alignment shop and they found suspension damage and told me to go to a body shop. They also said there may be possible frame damage as well. I went back to the dealership on August 4th to have them look at it. I received a text from the mechanic saying “We were told by sales not to fix the check engine light, but we did clear the light”. I spoke on the phone with Ron Smith (the one who sold me the car) and tried to explain my concerns about what the mechanic said and he was very disrespectful and even raised his voice at me. He denied saying this even though I have a text message from the mechanic saying otherwise. After that experience I wanted to talk to the manager because it felt like I was getting no where with the salesman. I ended up waiting a long time and felt like no one was taking me seriously. Once I finally got ahold of Jason Mendoza (the sales manager) I tried to explain the situation and my concern for my safety while driving that car. He tried to turn it around on me and say it was my fault when in fact the car is unsafe to drive. He was willing to put me and my five year old nephew (who I take care of on a daily basis) in harms way like our lives didn’t matter. If you’re trying to purchase a vehicle, do not go here because they will screw you over. If you’re in the market for a damaged car for full price and horrible customer service then this is your place! More
by langleehussey
Other Employees Tagged: Ron Smith , Jason Mendoza
Helpful 
July 25, 2022
Amazing customer experience! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! Friendly and personable staff, the finance dept moves quickly. 5 Stars all around! More
by rtford80
Other Employees Tagged: Jackie Mercer , Robert Fugate
June 22, 2022
Jackie and Gabriel did a great job. They found the right vehicle to fit my budget. Great communication with me through the whole process. They found the right vehicle to fit my budget. Great communication with me through the whole process. More
by Demart.gaut
Other Employees Tagged: Jackie Mercer , Gabriel Hernandez
April 21, 2022
We passed many Ford dealers and drove 680 miles to do business with this team. The trip was well worth it and we will do it again. business with this team. The trip was well worth it and we will do it again. More
by Rockford1700
Other Employees Tagged: Jackie Mercer, Lawrence Sedillo , Robert Fugate, Amanda Gonzales
March 15, 2022
Very helpful as soon as I walked into the door at opening. Thank yall again. opening. Thank yall again. More
by BArd
Other Employees Tagged: Jackie Mercer
February 11, 2022
I traveled 6 hours to get to the dealership. Everyone involved with my purchase made it convenient and fast to get me back on the road. Thank you Team Grand Prairie Ford!!! involved with my purchase made it convenient and fast to get me back on the road. Thank you Team Grand Prairie Ford!!! More
by ray.tharman
Other Employees Tagged: Jackie Mercer, Brett Benson , Robert Fugate
October 16, 2021
Was a great salesman, got me my deal and honored it. Would recommend him to my friends! Would recommend him to my friends! More
by Alcala1jocelyn
Other Employees Tagged: Jackie Mercer
September 17, 2020
Pretty disappointing experience. Tried to buy 3 different trucks at advertised price only to find its just a bait and switch operation. They also tried to pull the "cant find your keys" game while they work trucks at advertised price only to find its just a bait and switch operation. They also tried to pull the "cant find your keys" game while they work their cheesy rookie sales guy routine. Don't waste your time here! More
by prussell10
Other Employees Tagged: John Huey , Ron Smith
February 12, 2020
Romello was very helpful in finding the vehicle I wanted and provided lots of help with financing as well.. Karla did a tremendous job during financing and warranty signing. Thank you! and provided lots of help with financing as well.. Karla did a tremendous job during financing and warranty signing. Thank you! More
by barneyv79
Other Employees Tagged: Karla Corralejo
