Romelo Carter | Page 25

Great service, amazing staff. Would definitely buy from them again. Romelo did a great job answering all of my questions and helping me find the right car for me. them again. Romelo did a great job answering all of my questions and helping me find the right car for me. More

by ADAM.D.LUND Verified Customer Verified Customer

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They provide a great service. The whole team is very professional and organized. I felt well informed throughout the process. I'll gladly continue doing business here. professional and organized. I felt well informed throughout the process. I'll gladly continue doing business here. More

by Parker Thomas Verified Customer Verified Customer

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Easy to work with. No pressure. Very knowledgeable about the car. Have bought two other cars from you. I do not want to add more text the car. Have bought two other cars from you. I do not want to add more text More

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Honestly Romelo was fantastic. I’ve bought many, many vehicles. I found him to be courteous, knowledgeable, and professional. He is an asset to your dealership. vehicles. I found him to be courteous, knowledgeable, and professional. He is an asset to your dealership. More

by RAFE.GAROFALO1 Verified Customer Verified Customer

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Love the Tucson. Romelo was great. My complaint is with whoever wrote up the contract. We bought the vehicle in April, and was told no payments until August. I asked several times and was told August will whoever wrote up the contract. We bought the vehicle in April, and was told no payments until August. I asked several times and was told August will be our first payment. To my surprise, I got a late payment text around the end of May. I called finance. I called Hyundai Finance. I called Hyundai Assurance. No one could or would help me. We finally just made the payment a few days ago. With my wife just furloughed this past week, it would have been nice to have the payments delayed until August. Otherwise, we love our Tucson and Elantra. More

by Jonn Verified Customer Verified Customer

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Great service in the service area. Great people in the service area. Great people service in the service area. Great servicing of my car in the servuce area service area. Great people service in the service area. Great servicing of my car in the servuce area More

by DSCHALL Verified Customer Verified Customer

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Very easy to work with. Very friendly. Not wearing masks a concern at this time but did have to make an appointment which helped with not many people there. masks a concern at this time but did have to make an appointment which helped with not many people there. More

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The people there were wonderful talking to my vist was very quick and easy to do everything was very professional done Lucas explain things that I could understand very quick and easy to do everything was very professional done Lucas explain things that I could understand More

by wgreenblat Verified Customer Verified Customer

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great experience I called and got a one o clock appointment to see a car I saw online, when I arrived car was up front and running, the beginning of a great all around I called and got a one o clock appointment to see a car I saw online, when I arrived car was up front and running, the beginning of a great all around experience. More

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Up and down experience. Came in late Friday evening to look at a Hyundai Kona. Have never owned or shopped Hyundai before. Really liked it and Salesman and Manager worked out a deal with me. I had a plea look at a Hyundai Kona. Have never owned or shopped Hyundai before. Really liked it and Salesman and Manager worked out a deal with me. I had a pleasant experience with them. Since I obtained my own financing, I had to wait until Monday to to get all documents necessary to make purchase. I was handed off to a 2nd salesman and he contacted Monday morning early. Communication became poor and dismissive. Got all necessary paperwork and checks ready by noon Monday. Tried calling to set up a time to pick up vehicle. Called 4 times over 1 hour period. Didn’t pick up so left a message. No call, no update for rest of day. Next morning I called original salesman. He said he would take care of it. Dismissive salesman calls back, “I heard you weren’t happy because of back and forth between us and your bank.” I said,”no, i don’t know where you heard that. I’m unhappy that you stopped communicating with me. I was trying to buy the car and now I don’t have time to pick up the car any longer because of work.” He gave a non-apology apology and said he’s busy doing back-to-back-to-back-to-back sales and that he worked until 8:30 last night. Did not even take a break. There’s nothing he can do to make me happier. If I would’ve financed through Hyundai, it would’ve been faster. I I have bought enough vehicles to know it doesn’t matter who finances. A quick 2 minute call would’ve been nice. He’s now trying to schedule a time for me to pick up the car, but I reminded him that it’s not gonna work. I actually had to suggest they drop off the car. He never even tried that. I’m now doing his job for him. Ok, he’s got two sales to complete then i’m the third. i ask for him to update me because i don’t want to sit around waiting for an update again. I never hear from him again that day. In fact, I never hear from him again in this process. It wasn’t until a third day that someone else called to set up a time for a drop off. I must have really wanted them to have my money. Because I cancelled a different showing at another dealer when they called and ended up buying this car. There’s more; no one ever offered me the discount gas card either. I am now reaching out to dealership to ask how I can get it. We’ll see how that goes. Oh there’s more; 2 days after taking possession of the car, the malfunction light came on. I had to drop car off for them to check, but I was told I might have to pay for diagnostic fee. What?! in the end, the light was turned off because it was a ‘historical’ code. Service guy was pleasant enough and took time to explain things. i didn’t have to pay because of warranty. hmmmmm .. I guess. More

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