Ron Austin

This was my first time getting my vehicle serviced, and I was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right wit was disappointed with the customer service I received. Maybe there was a shortage of staff, but I was never acknowledged, meaning “we’ll be right with or “hello” or directing me to the right area. My request to check my air filter was ignored by the technician. My vehicle wasn’t washed, and a personal item was moved even though it wasn’t in the way of servicing my vehicle. After writing a bad review, the service manager sent a mobile technician to check my air filters. My cabin air filter was filthier than the main one. The technician replaced them both. I didn’t realize my clogged air filter was affecting my vehicle’s AC flow. I just wish my request to check the air filter would have been done without question! I felt like I had to convince everyone that my air filters needed to be checked. More

by Mrs. V Verified Customer Verified Customer

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Prompt service excellent attitude on the whole a pleasant experience. you are my go to dealer for service experience. you are my go to dealer for service More

by MICMAC0 Verified Customer Verified Customer

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Jessup has been trusted with our families vehicles for over 20 years. David was polite and responsive with a smile. Great service. over 20 years. David was polite and responsive with a smile. Great service. More

by ryriv Verified Customer Verified Customer

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Ron is the best! He always takes excellent care of me! He is a gem! He always takes excellent care of me! He is a gem! More

by Buster1234 Verified Customer Verified Customer

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Excellent customer service - friendly and very supportive. Quality of service was excellent and completed in a very timely manner. supportive. Quality of service was excellent and completed in a very timely manner. More

by ajcolella Verified Customer Verified Customer

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They always take such great care of my car! ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chr ! Sergio was my advisor and he coordinated with Eddie in Parts to get what my car needed. Gerry the technician fixed my car and it runs perfectly! Chris, Ron, and Melissa run an awesome department from the advisors to the technicians. Everyone should bring their cars and trucks to Jessup Auto Plaza’s Service Department. They’ll take care of your car with a smile!! Thank you!! More

by lizburgon Verified Customer Verified Customer

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Courteous and informative staff. Brandie Gil went the extra mile to assure my satisfaction. I will return. Brandie Gil went the extra mile to assure my satisfaction. I will return. More

by gegaul Verified Customer Verified Customer

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Jessup is the best dealer and dealership. I would not buy from anyone else. The service department is awesome. I will only take my car here for service and body work!!!! Keep up the excellent I would not buy from anyone else. The service department is awesome. I will only take my car here for service and body work!!!! Keep up the excellent customer service! More

by Mary Carter Verified Customer Verified Customer

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Very professional and helpful with all aspects of servicing my vehicle. They were very informative and nice people who care about what they are doing and you. servicing my vehicle. They were very informative and nice people who care about what they are doing and you. More

by msp19662@gmail.com Verified Customer Verified Customer

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Always treated professionally, staff is always curious and friendly. Sergio is always communicating with me about the status of my car. Thank you, and friendly. Sergio is always communicating with me about the status of my car. Thank you, More

by mark@millestonemarble.com Verified Customer Verified Customer

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