Ron Baca | Page 2

Very professional, helpful, and kind service. Took the car for issue and the problem was resolved fast. Staff kept me notified, service was exceptional. Took the car for issue and the problem was resolved fast. Staff kept me notified, service was exceptional. More

by betz007 Verified Customer Verified Customer

Helpful 0

Report | Print

Quick, easy, and painless. Even with additional work needed, I was out the door within the time allotted for the repairs. Communication by staff was excellent. Even with additional work needed, I was out the door within the time allotted for the repairs. Communication by staff was excellent. More

by GMOO124 Verified Customer Verified Customer

Helpful 0

Report | Print

I purchased a used Subaru Outback and the sales portion and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk and finance portion were handled excellently. Logan and Grace were very good and very down to Earth. I am not a fan of sales tactics and will walk out on a deal if someone tries tactics. I did not experience this at all with Groove Subaru. These ladies were relatable, helpful and I felt had my best interest at heart. The vehicle I purchased had several issues on the drive home and had to be towed back. There were several days between that and the ultimate decision to abandon this deal and look into other vehicles. While I was not happy with the communication during this period and expressed that animatedly, I will say that the people that I spoke to kept their composure and professionalism, even at the height of my frustration. Though I am unhappy with the way the first vehicle performed and the communication back to me regarding the issues, ultimately, Groove helped me to find a vehicle that I am very satisficed with and put together a deal that worked to my ultimate goal. Logan helped me through the second vehicle and never once did I feel as I was an inconvenience even though she essentially had to sell me a second time. Stephen handled the financial part of the second transaction and was also very professional. I'm frustrated that the road was bumpy, but in the end, the goal was accomplished and the staff here stayed professional. More

by JRohrer Verified Customer Verified Customer

Helpful 0

Report | Print

Excellent service. Friendly people. Everyone has been and continues to be a pleasure yo work with. Best Subaru dealer in the Front Range. Friendly people. Everyone has been and continues to be a pleasure yo work with. Best Subaru dealer in the Front Range. More

by MADEK Verified Customer Verified Customer

Helpful 0

Report | Print

I was very disappointed to find a $100 charge for alignment on my statement. I had a phone conversation with my service advisor, Ron who said because of the damage the vehicle could not be aligned. alignment on my statement. I had a phone conversation with my service advisor, Ron who said because of the damage the vehicle could not be aligned. That was confirmed when the car was put on the lift at another shop. The right front tire leaned under the frame at the top and completely outside the body at the bottom. I think Ron is a top notch service advisor. I remember telling him we were new to Denver andI didn’t mind paying more for service to a dealer. We wanted someone to keep our car in good shape. Never did I expect to be overcharged or charged for a service clearly uncalled for considering the vehicle. I ask that you reverse the charge and issue a credit to my credit card. More

by marieandmike Verified Customer Verified Customer

Helpful 0

Report | Print

Following Subaru's recommended service, took the car in for 60,000 mile service which included changing the fluid in the differentials. Upon completion, drove the car less than 2500 miles and the rear diff for 60,000 mile service which included changing the fluid in the differentials. Upon completion, drove the car less than 2500 miles and the rear differential suffered a catastrophic failure. Ron said the drain plug was damaged causing the failure. No external damage to the differential housing. Not even sure how that happens. Indicated that there was nothing he could do about it. Gave me the phone number for Sunaru of America and promised if they called him he would do everything he could to help me out. Contacted Subaru of America and after speaking with Ron, declined the claim. Have photo of drain plug and kept the differential and drain plug. If damage to the drain plug occurred it most likely would have occurred when the differential imploded. Less than 2500 miles after service and no help from Groove Subaru or Subaru of America. Subaru of America did offer a "one time goodwill gesture" of an $850 coupon for future service. Really?? More

Helpful 0

Report | Print

Excellent service and communication from Ron. It was a pleasure dealing with Ron. He kept me well informed throughout the appointment. Great job! It was a pleasure dealing with Ron. He kept me well informed throughout the appointment. Great job! More

by KJOSEPH3 Verified Customer Verified Customer

Helpful 0

Report | Print

Joshua (don't know his last name. )- fixed my car after liking oil and my water pump. The car felt like new. He has very nice and professional. The other people that help me were frien )- fixed my car after liking oil and my water pump. The car felt like new. He has very nice and professional. The other people that help me were friendly but i don't remember their names. More

by irmarop Verified Customer Verified Customer

Helpful 0

Report | Print

Everyone at this dealership was professional and nice. My loaner car was READY for me, as requested. The initial tech was not condescending when showing me the manual LOCK switch located on the outer ed My loaner car was READY for me, as requested. The initial tech was not condescending when showing me the manual LOCK switch located on the outer edge of the rear-passenger door (can't recall who this was -- sorry). They were great about keeping me informed via phone call and text -- Ron Baca was AWESOME! More

by TDodson Verified Customer Verified Customer

Helpful 0

Report | Print

For many years I have taken my Crosstrek to Groove Subaru for service and maintenance. The work area is clean, and the waiting area is comfortable. and the staff is friendly. Also, they keep my car running for service and maintenance. The work area is clean, and the waiting area is comfortable. and the staff is friendly. Also, they keep my car running great. More

by MIRIAMCOFFEY Verified Customer Verified Customer

Helpful 0

Report | Print