Ron Johnson

As a repeat customer, I would like to share my recent experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to experience with the purchase of a new Bronco. I ordered it back in November, and it way finally built in late April. Before it shipped, I talked to John and his sales mgmt., team to request that the dealership did NOT drill holes in the front bumper fascia to install the front tag bracket. They stated they would try to handle that request, and apparently, within hours of the unit coming off the truck, someone drilled the holes and installed the bracket, even though no other PDI steps appeared to be completed. Upon inspection of the vehicle, I observed a minor paint blemish that was not caught at the factory that even had a piece of metal in it. Randy worked it out with the body shop to address that. Part of the order included a DIO trailer hitch. This requires bolting the hitch on, as well as using FDRS to learn in a new trailer module on the CAN bus. I was told that that the body shop was going to install this as well. Earl coordinated this for me as I also had his team swap out the factory wheels for some other take-offs. When I came to pickup the vehicle, I asked Earl if the body shop had actually programmed the trailer module, so he walked over and was told that it was. I also inspected (so I thought) the paint blemish repair, and although not perfect, I was willing to live with it. The following Saturday, I hooked up a small trailer, and sure enough, the lights did not work, and the Sync4 system did not acknowledge the trailer. I worked it out with Earl to bring it back, and he had one of his guys do the necessary FDRS work that the body shop did not do correctly. Apparently subbing this work to the body shop instead of the service team did not save the dealership any money after all. Fast forward another week or so (today), I took the Bronco to Performance window tint in Annapolis to tint the side windows and install PPF on the lower rockers/doors. Before starting the PPF, they observed the poor refinish of the passenger side door that was performed during the blemish repair to include what looks to be paint or clear coat runs on the entire length of the lower side of the door panel (I had missed this due to the sunlight, and how low it was on the door). They didn't even want to put the PPF on because of this. I returned back to the body shop and pointed this out to them, and agreed to take care of it. So I will be dropping it off again next week. It is frustrating that a simple blemish that I would have been OK if they has used touch up paint to repair, has now impacted the finish on the entire door. So needless to say, I am quite disappointed in the performance of the body shop and its impact on a vehicle I was really looking forward to taking delivery of. That said, I am still a dedicated customer of Koons Annapolis and always enjoy working with Randy (have a couple additional fleet deals in the works), as well as Earl & Mike M. in service. More

Report | Print

My sales rep Darrick was excelkent. I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody b I was disappointed that everytime I bisited the showroom , nobody from the glass office ever came over. Even after spending clise to $80,000 nobody besides Darrick thank us for the purchase. Being in the customer service business for over 40 years, Koons needs to improve. More

by jimmyk25 Verified Customer Verified Customer

Report | Print

all service experiences are always very plesant and faily priced. and on time and well informed faily priced. and on time and well informed More

by PETE36 Verified Customer Verified Customer

Report | Print

We paid a large sum of money for services. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. It usually takes more than 2 hours for a simple oil change. Then we don’t get an itemized receipt to say what was done or not done. More

by Bphccrp Verified Customer Verified Customer

Report | Print

I already replied when they serviced my Corsair on February 21st. They did an excellent job and everything worked out smoothly. February 21st. They did an excellent job and everything worked out smoothly. More

by MARGOSILVEIRA97 Verified Customer Verified Customer

Report | Print

Salesperson was friendly, knowledgeable about the EV car, helpful, followed up with us and easy to work with. Dealership made our transaction smooth! Thanks! helpful, followed up with us and easy to work with. Dealership made our transaction smooth! Thanks! More

by eveala26 Verified Customer Verified Customer

Report | Print

Was knowledgeable, worked hard to get price demand. Salesman, Chuck, was very good and personable. Got wonderful car at good price. Salesman, Chuck, was very good and personable. Got wonderful car at good price. More

by saltybell Verified Customer Verified Customer

Report | Print

They are very responsive and easy to work with. Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have Management is awesome and the sales team goes above and beyond. The service department always takes care of us and always works to make sure we have everything we need. More

by MBERG2 Verified Customer Verified Customer

Report | Print

I have always had great interactions with the Koons service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! service team, Especially Earl Mosby and David Smith who are able to deal with my out of the ordinary service fleet service and warranty requests! More

by Tom Provenza Verified Customer Verified Customer

Report | Print

Earl in ten service department is amazing and truly customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe customer focused. Koons Ford of Annapolis is the only place to take my truck. Thanks, Joe More

by JOESME Verified Customer Verified Customer

Report | Print