Ron Kyle | Page 2

I had my Jeep Grand Cherokee delivered by AAA with a blown radiator on Friday, 4/17. The Service Dept diagnosed the repairs but the repairs were delayed by the warranty company. The dispute was finally blown radiator on Friday, 4/17. The Service Dept diagnosed the repairs but the repairs were delayed by the warranty company. The dispute was finally resolved, the repairs were completed, addition requested work was completed & I received my JGC back Friday, 4/24. The Service Rep, Luis kept me updated through the process. My JGC is running like new. Thank you. More

by swtjmat Verified Customer Verified Customer

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Great sales support from Jeff Dennis I called up about looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. looking for a nice Gladiator said he had just what I was looking for and made it happen great salesman. More

by TALLEN17 Verified Customer Verified Customer

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last minute drop in from out of state. fast excellent service. friendly staff. thank you fast excellent service. friendly staff. thank you More

by jacqueline.lawes Verified Customer Verified Customer

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Ron Kyle at this location is the very best to deal with. There is no place I’d rather go to get my car worked on! There is no place I’d rather go to get my car worked on! More

by Jmaneiro Verified Customer Verified Customer

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Outstanding experience from beginning to end. I highly recommend Vision Jeep to everyone interested in car service. I highly recommend Vision Jeep to everyone interested in car service. More

by ljmom25 Verified Customer Verified Customer

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I'm very satisfied. I would highly recommend them. I'm going back for next vehicle. Great experience!! I would highly recommend them. I'm going back for next vehicle. Great experience!! More

by ORTIZKIM4470 Verified Customer Verified Customer

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Service was very timely and everything was completed. The staff was very informative and courteous. The staff was very informative and courteous. More

by fredericktonetti Verified Customer Verified Customer

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Cost me $223 dollars for them to tell me that me driver side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. side Jeep seat needs a cable, that’s going to cost me another $657 dollars… Bunch of CROOKS. More

by danabrady64 Verified Customer Verified Customer

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Very hard to get through to a person on the phone. Spent long times on hold. My car always seemed to be the last priority. Car was at Vision for almost 4 months. Ron Kyle was very dponsive and helpful Spent long times on hold. My car always seemed to be the last priority. Car was at Vision for almost 4 months. Ron Kyle was very dponsive and helpful. More

by Bblazey Verified Customer Verified Customer

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My diesel Ram 2500 was repaired under extended emissions warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management warranty and has not yet failed as of 21Apr26. That is wonderful. However, as best as I can tell, this Dealership and Ram's nation-wide management failed to repair this truck in a realistic time frame When I made the appointment stating the symptoms for the work order, I asked the service rep to confirm with the parts person parts were available, and he confirmed any diesel emissions parts needed were available. I was then told the appointment would be for 6 days away. Once I brought the truck in, it took me several calls over 3 or 4 days to be told it had not even been brought in yet for maintenance. Then, over the next few weeks, it awaiting parts. Then, maintenance could not begin, awaiting another two parts. Then, when those parts were received, the DEF injector could not be removed, with another week awaiting that part. My point is, there is poor parts management fleet wide! They told me of a similar parts unavailability, fleet wide, regarding a 3500 dually. Maintenance management, inability to hire enough diesel mechanics, and fleet-wide parts management, based on stocking enough spare emissions parts based on the fleet-wide emissions statistical failures, which contributed to this unacceptable customer service. This Ram truck was well built, drives well, and it serves a nation-wide customer diesel 2500 need. Feel free to research this warranty maintenance and contact me for further poor customer service details. More

by MJCOUGLER Verified Customer Verified Customer

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