Ron Marmolejos | Page 6

The service department is lacking skilled technicians and service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to co service advisors who are able to follow through and complete their job. Took multiple visits to have the same concerns address and they unable to correct them. Service department lacks process, follow through, and wastes time. Also causes minor damage to my vehicle said they’ll take care of it and don’t seem to remember when it’s time to make good. Would not recommend using this service department. More

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Purchasing a new car made easy My first new car purchase in 7 years, and it was a great experience! Working with Kristina Stepanenko was a true pleasure. Worked out a great deal, ca My first new car purchase in 7 years, and it was a great experience! Working with Kristina Stepanenko was a true pleasure. Worked out a great deal, car was promised on time and ready. The trade was made easy. No hassles, I will recommend Brogan Cadillac and Kristina to my family and friends. More

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No Value in Customers time Within the past 3 weeks I have made two trips to Brogan and have just been notified that I will have to make another trip next week. My first visit Within the past 3 weeks I have made two trips to Brogan and have just been notified that I will have to make another trip next week. My first visit I came to get your front light fixed and my drivers idea speaker. Speaker was covered under the warranty but light wasnt. Left that day paying $300 and still the speaker was not fixed due to it not malfunctioning at the time of the visit. Mind you I waited over 2 hours. Second visit I sat in the lobby for an hour and 40 minutes and was told that the speaker can't be fixed today because the guy who can do it is not here today so I gotta bring it back and leave it. Considering that I made appointments to both of these visits, these problems of me having to come back over and over again and wait for hours, should be avoided and it's unexceptable. 2 hour wait and still got nothing done More

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great service. Always top notch service. Barely ever need to lift a finger. Was locked out of my car and a tech picked me up from work and took me home- no questio Always top notch service. Barely ever need to lift a finger. Was locked out of my car and a tech picked me up from work and took me home- no questions asked More

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