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Ron Romano

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Ron Romano

Ron Romano | Page 5

Service Advisor

Sam Pack's Five Star Ford Lewisville

1144 N Stemmons Fwy
Lewisville, TX 75067

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282 Reviews

Overview Reviews (282) Inventory (350)

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282 Reviews

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282 Reviews of Ron Romano

May 30, 2023

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Employee Rating

Ron Romero was the gentleman that helped me. I couldn’t ask for a better person to take care of my needs. Very informative and professional. I couldn’t ask for a better person to take care of my needs. Very informative and professional. More

by Angiemo1

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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May 30, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, Angiemo1, for choosing Five Star Ford Lewisville. If there's anything else we can assist you with or if you have any further feedback or questions, please don't hesitate to reach out to us at 972-221-2900. We're always here to help and ready to provide you with the same outstanding service in the future. Safe travels, Kelly Blackwell, General Manager

May 18, 2023

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Employee Rating

Ron is an excellent example of how to treat people on the phone. He kept me completely informed at all times. He is a 10 star employee. I will be back for any work on my Ford Fiesta. I am 💯 per cent pl phone. He kept me completely informed at all times. He is a 10 star employee. I will be back for any work on my Ford Fiesta. I am 💯 per cent pleased with dealing with Ron, and my car. 5 Star Ford fits your bill. Hooray Thank you Kindest Regards More

by MCG

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Workmanship

Service Time

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Recommend Dealer

Yes

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May 19, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you, MCG, for your glowing feedback and endorsement of Ron and Five Star Ford Lewisville. Any time you need advice about your Fiesta, give Ron and our techs a call at 972-221-2900. Safe travels and we look forward to hearing from you again. Best Regards, Kelly Blackwell, General Manager

May 16, 2023

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Ron and the staff were very friendly and professional. Vehicle was ready as promised and at quoted price. Mobile drop off and pick up was great as well. Vehicle was ready as promised and at quoted price. Mobile drop off and pick up was great as well. More

by Mommyof8

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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May 17, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello Mommyof8, We are happy for the chance to help keep you and your family in a well-maintained vehicle. Reach Ron and the Five Star Ford Lewisville staff with questions any time at 972-221-2900. Safe travels and thank you for your endorsement. Sincerely, Kelly Blackwell, General Manager

May 16, 2023

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Ron is a great service advisor, he keep me well informed about my repairs and seems to be very knowledgeable on vehicle maintenance and warranties. about my repairs and seems to be very knowledgeable on vehicle maintenance and warranties. More

by decoste.j

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 16, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello decoste.j, Expect efficient communication every time you work with the Five Star Ford Lewisville service team. Ron and our techs can be reached at 972-221-2900 whenever you have questions about your Ford. Don't hesitate to give us a call. Thank you for your business and review, Kelly Blackwell, General Manager

May 12, 2023

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Awesome service. Only dealer within 100 miles that would perform transmission recall Prompt service and and multi point inspection that found another issue. 😁 Only dealer within 100 miles that would perform transmission recall Prompt service and and multi point inspection that found another issue. 😁 More

by Slaboi01

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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May 13, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Slaboi01, We appreciated the chance to help with your recall at Five Star Ford Lewisville. When you have future vehicle care needs, reach Ron and our techs at 972-221-2900. We hope you call on us again. Thank you for your feedback and high marks. Best Regards, Kelly Blackwell, General Manager

May 06, 2023

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Employee Rating

Sales Dept needs revamping & Sr Mgmt needs more customer retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confide retention tactics. More cyst care & xtra service. It’s not there since 2021. It’s not 1995-2005 era anymore. Look see observe & gain customer confidence & care for them. If that’s gone your dealership is gone. No money no salary. God bless. More

by omegastar7

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Recommend Dealer

Yes

Other Employees Tagged: J.R. Ali , None

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May 09, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello omegastar7, Thank you for sharing your thoughts and concerns regarding our focus on customer retention. We appreciate your feedback, as it helps us understand and address the needs and expectations of our customers. We are committed to being responsive while working towards achieving complete customer satisfaction. To continue this conversation, please reach me at kblackwell@sampack.com or 972-221-2900. I look forward to hearing from you. Sincerely, Kelly Blackwell, General Manager

April 26, 2023

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Employee Rating

As always. Ron Romano get me in and out and took great care of me Ron Romano get me in and out and took great care of me More

by Mike.carter2Mustang-GT

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Apr 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Mike, Thank you for your continuing to choose the Five Star Ford Lewisville service team for the care of your Ford. Between visits, Ron can be reached at 972-221-2900 for maintenance or repair concerns. We are here to help with all of your vehicle needs. Best Regards, Kelly Blackwell, General Manager

April 26, 2023

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Employee Rating

Ron Romano was my service advisor and he was great. He was there when I pulled up and took care of my pickup right away. Found the shuttle person for me and I was back home in 15 minutes. Ron called me He was there when I pulled up and took care of my pickup right away. Found the shuttle person for me and I was back home in 15 minutes. Ron called me to let me know what was wrong, gave me an estimate and told me when it would be ready. Ron called me again when it was ready to be picked up. (Early I might add). When I arrived to pick up my truck it was ready to go. Great job! More

by danny.patton88

Service Price Transparency

Workmanship

Service Time

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Recommend Dealer

Yes

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Apr 27, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Thank you danny.patton88 for recognizing Ron and the Five Star Ford Lewisville service center. We want you knowledgeable about your truck, so don't hesitate to call 972-221-2900 with questions. Safe travels and we hope you count on us again. Take Care, Kelly Blackwell, General Manager

April 24, 2023

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Employee Rating

Ecxelent service, courteous people as always ,didn’t have to wait long , thanks for the coffee! to wait long , thanks for the coffee! More

by chapi333

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Zach Nixon , Paul Schroeder, Paul Sears

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Apr 24, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Hello chapi333, We appreciate every time you visit the Five Star Ford Lewisville service center. Between visits, we welcome the chance to share our vehicle knowledge. Reach out to 972-221-2900 any time. Thank you, Kelly Blackwell, General Manager

April 22, 2023

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Employee Rating

As usual, I received excellent and professional service from the Team at 5 Star Ford Lewisville. KUDO's Julie and Ron. from the Team at 5 Star Ford Lewisville. KUDO's Julie and Ron. More

by Joe.derrick

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Logan Batchelor, Sue Bowman , Kelly Blackwell, Paul Sears

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Apr 23, 2023 -

Sam Pack's Five Star Ford Lewisville responded

Joe, Thank you for your commitment to the Five Star Ford Lewisville service department. Between visits, don't hesitate to call Julie or Ron at 972-221-2900. Our team is here to offer you answers to all of your automotive concerns. Safe travels, Kelly Blackwell, General Manager

Apr 23, 2023 -

Joe.derrick responded

Thank You. JLD

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