Ron Valentino | Page 24

Not impressed by this dealership. A number of promises made that were not delivered on. Purchase contract had items that I had not agreed to (VIN etching, wheel locks, finance charges). Final purchase con made that were not delivered on. Purchase contract had items that I had not agreed to (VIN etching, wheel locks, finance charges). Final purchase contract had items removed (such as 3-month warranty) -- all in Napoli's favor. More

by bp371 Verified Customer Verified Customer

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Easy to deal with , know a lot of the guys there. Would go to any of the staff. Ricky great to deal with, one thing since I have been beyond loyal , would appreciate many more free oil changes and at leas go to any of the staff. Ricky great to deal with, one thing since I have been beyond loyal , would appreciate many more free oil changes and at least 1 year free Sirius radio, Let’s keep each other happy More

by BMCCONE Verified Customer Verified Customer

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Service was prompt, thorough, and soooo reassuring ! I need to know that my granddaughters' car is ALWAYS in safe condition so I always trust Napoli Motors to check it top to bottom and repair anything th need to know that my granddaughters' car is ALWAYS in safe condition so I always trust Napoli Motors to check it top to bottom and repair anything that needs it. Wouldn't trust anywhere else. More

by LENBETH3304 Verified Customer Verified Customer

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Excellent sales and overall customer service. I have been with Napoli since 2009 or longer and always have felt extremely comfortable with my lease experience. with Napoli since 2009 or longer and always have felt extremely comfortable with my lease experience. More

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Good dealership special Ron V I always see him it's always a pleasure he came in on his day off he also took me on several test drive always a pleasure he came in on his day off he also took me on several test drive More

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I love Napoli Kia of Milford, CTThey are so organized I love Napoli Kia of Milford, CT They are so organized and polite. I received a great deal and I love my 2017 Ford Explorer. Thanks guys, keep up the I love Napoli Kia of Milford, CT They are so organized and polite. I received a great deal and I love my 2017 Ford Explorer. Thanks guys, keep up the great work. I’ll definitely will be back for more. More

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amazing customer service today when getting my Kia serviced. Anyone working there would greet me with a smile and hold the door for me at any chance. Very polite and very friendly staff ! serviced. Anyone working there would greet me with a smile and hold the door for me at any chance. Very polite and very friendly staff ! More

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Everyone was very kind everyone was very hard-working and then made the best experience for me great job everyone keep up the hard work thank you then made the best experience for me great job everyone keep up the hard work thank you More

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Pray you do not need your car serviced here or that you need to deal with management. They refused to complete a repair while my car was still under warranted. When I tried to speak to management, they ign need to deal with management. They refused to complete a repair while my car was still under warranted. When I tried to speak to management, they ignored messages I left for a week. When I went to speak with the manager in person, he spoke to me like I was an idiot. I have never felt so disrespected. Do not offer these people your business. More

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worst dealership ever My son bought his first used 2009 chrysler 300 here. 1st day home, electronic key did not work defective key. Long sory short ended up lb splitting My son bought his first used 2009 chrysler 300 here. 1st day home, electronic key did not work defective key. Long sory short ended up lb splitting cost with dealer for 2nd key that worked. 2 weeks later all power steering fluid leaked out of it. Called them to repair it. They said they are not responsible g for repair, connecticut has law says sold db"as is". So we took it to a local responsible dealership who found a RAG SHOVED UP THE SHAFT OF THE POWER STEERING SHAFT. So, we called Napoli to tell them the power steering fluid leaked out because it had a hole in it and someone had shoved a rag up it, neatly put the cap back on, then the plate back on until it over flowed. $1,700 later, still giving, problems. Napoli refused to fix and Jose service manager said to me "lady, car sold to your son "as and connecticut has law that says cars sold as is means RAG OR NO RAG WE WILL NOT PAY FOR REPAIR" Not our problem and you cannot return the car, as is "MEANS AS IS" Wow I am shocked this could even be allowed. More

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