Ron Ward | Page 12

An Amazing Buying Experience The process from start to finish was stress-free, hassel-free and pleasant. Katie was fantastic and knowledgeable. Thank you to Team Palmen for gettin The process from start to finish was stress-free, hassel-free and pleasant. Katie was fantastic and knowledgeable. Thank you to Team Palmen for getting me down the road in my new truck! More

by JLRBZN Verified Customer Verified Customer

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2015 Jeep Wrangler (Willys) Thank You, best car buying experience I have had. Will consider your dealership in the summer when I plan on buying a 2019 Cherokee. ~Dale Thank You, best car buying experience I have had. Will consider your dealership in the summer when I plan on buying a 2019 Cherokee. ~Dale More

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Great customer service! Anthony was a huge help to me buying my car! He thoroughly explained everything to me. The entire staff that I worked with was amazing! Anthony was a huge help to me buying my car! He thoroughly explained everything to me. The entire staff that I worked with was amazing! More

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Not a good place to buy a used Car I was in a for a used Toyota camry, and the only reason i visited the dealership was because of the price they posted in online, i trusted in them wha I was in a for a used Toyota camry, and the only reason i visited the dealership was because of the price they posted in online, i trusted in them what eve..................... First of all i started working with Leonel Sanchez, he was a good person, he was answering to all the inquiries or questions that i was asking about the vehicle. I checked with him on the below which i noticed, They were a lot of white spots on the front bumper and near the fog lamps, he mentioned that they were due to waxing and can be removed and the second one i checked with him on the tire thread and how much does it last, he checked with the service person and replied the tires were in a good condition (a kind of in between poor and excellent and will last another 10k miles) and are not due for immediate replacement. I trusted them on what ever they said, i went a head and purchased the vehicle. After 10 days of purchase, i took the vehicle for a complete inspection at Sears, Firestone and Costco (only for Tires), everyone has mentioned that all the four tires are due for replacement ASAP, i was shocked to hear it from firestone first and than i took it to Sears to cross check and they gave me the same answer and then i took it to Costco and was asking him to check the tire thread or life left, he asked me to turn the wheel and asked me what do you think of the tires and showed me there is no thread left on the front tyres when compared to rear ones. I was wondering how i had drove the vehicle from Racine WI to Chicago IL, when the tires were not at all safe, and i was wondering what was covered in the 169 point or 250 point inspection that was done by the dealership, adding to this they also missed a hole or crack in the rubber channel on the driver's side and was able to hear the air sound while driving and water started to leak in during rain or when i went for a car wash. Ron took a look into the issue and i had to travel all the way back to Racine on a weekend wasting 3 to 4 hours of time to get it fixed, once i am on my way back i was able to hear the air sound, but not as much as that before the fix, The lady Matty i suppose from the service mention that they had replaced with a new rubber channel, but seems to me like they adjusted the old one and put some glue in, i really wonder how they had missed this issue in their earlier inspection. I gave a call to Ron to check the issue with tires, he wasn't available, i left a voice mail and haven't got a call back yet and its been two to three days from now. The day when i went for the rubber channel issue fix, i checked with Leonel about the white spots on the front bumper as they are still there, he mentioned "i think probably they are not from waxing", and how should i reply to what he said and it really pissed me off. I also left a review on the dealer site and at the time of completion of the survey, it was mentioned online that someone from the dealership would be reaching out to me, due to the poor survey. Finally end of the day, i trusted them in what ever they said and they broke my trust that i had on them. At the time of purchase, I was thinking to refer "Palmen Dodge of Racine"a friend who was in searching for used vehicles, so how should i refer the dealership seeing all these issues, I would definitely not be recommending to anyone, and now if i have to the tyres and rubber channel issue fixed, it's costing me $800 to $1000 dollars which is another big investment now, if they had mentioned these earlier, either i use to go for another vehicle or check with the dealership if they can fix these and sell the vehicle. It was really waste of time and money, traveling all the way to Racine to get vehicle and they broke my trust that i have in them, it was a really bad experience. More

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Not customer focused! My husband and I was on the dealership floor for about five minutes and there were three man just watching us and no one approached us until Katie di My husband and I was on the dealership floor for about five minutes and there were three man just watching us and no one approached us until Katie did! While she was approaching us that's when the three man came up to me and my husband that when I was like let's talk to her! It was the best decision we made.Katie was excellent!!!!!! More

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A Big waste of time The whole ordeal was a nightmare. I filed for a loan on line and was called to come in so I did and test drove the mini van and filled out more paper The whole ordeal was a nightmare. I filed for a loan on line and was called to come in so I did and test drove the mini van and filled out more paper work this was on a Saturday and after I was there for a couple of hours I was told the banks were closed and they would let us know on Monday, Than on Monday Matt G called and said now they needed my last pay stubs and w-2. Then on Monday they said I need a co signer and I said no so they were suppose to give me back my $500 deposit and they have not so far and now Wednesday Matt sent me an e-mail thanking me for my purchase of a new car. Stay clear they don't know what they are doing and you can see that their customer service is no good. I would not recommend by anything from Palmen. More

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Pushy I have never had such a horrible and hard time buying a vehicle in my life went to buy a jeep taked to chuck he wouldnt discuss much pushed me right b I have never had such a horrible and hard time buying a vehicle in my life went to buy a jeep taked to chuck he wouldnt discuss much pushed me right back out the door. Call sales manager joe he said he would fix the situation and have ron also a sales manager call me. Ron calls says he will find the jeep and fix the problem its been 2 weeks still no word i will never ever buy a vehicle from palmen racine i will never recomened palmen of racine if someone asks me where to buy a car i will tell them not to buy from them and give them a better list of more qualified professional dealerships dont waist your time with palmen of racine! More

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Meet customer needs like no other!! I recently bought a 2015 Jeep Wrangler Unlimited and couldn't be happier. Very professional in all they do from dalesman Bob Zeihn to Sales Manager. W I recently bought a 2015 Jeep Wrangler Unlimited and couldn't be happier. Very professional in all they do from dalesman Bob Zeihn to Sales Manager. Well worth the short drive from Kilwaukee, uh Milwaukee area. More

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