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Roy Beck
1,201 Reviews
1,201 Reviews
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1201 Reviews of Roy Beck
August 15, 2019
Loss of customer Came in for a fuel pump replacement, nothing else wrong to the vehicle whatsoever. Ended up leaving with nothing fixed on top of a newly broken seat b Came in for a fuel pump replacement, nothing else wrong to the vehicle whatsoever. Ended up leaving with nothing fixed on top of a newly broken seat belt buckle. Said that they didn’t even sit in the driver seat and refuse to even look at the buckle or fix it, so i guess im the liar? Major safety issue right there. Mmm wish i could rate a 0, terrible service and the employee who dealt with me, unprofessional. Definitely will not be coming back. More
by Winstead
Other Employees Tagged: Gregg Bassett, Andy Long, Scott Mertz, Mike Rorke , Mike Bingaman, Cliff Clymer, Kris Little, Mark Piercy, Phil Rizzo
August 07, 2019
Easy scheduling and prompt repair I had taken my Crosstrek in because we were repeatedly having issues getting the key out of the ignition. They replaced a shifter plate (I think) wh I had taken my Crosstrek in because we were repeatedly having issues getting the key out of the ignition. They replaced a shifter plate (I think) which fixed t hat problem, but the car was then no longer able to access manual mode on the transmission. This visit was to fix that problem, which was (as I suggested in dropping the car off) the shifter plate had been put in upside down or backwards. So while I was not thrilled about making the two hour round trip to and from the dealer for this to be fixed, they were able to schedule me easily and get the repair made in under an hour. So I still recommend W&L service, in spite of the previous repair. Stuff happens, right? In the end, they made it right, and I will continue to use them for service, even though there are 2 dealers physically closer to my home. More
by colbrt
Verified CustomerAugust 06, 2019
Repeat customer Very courteous people, nice waiting area. Like being able to drive into building and not have to deal with hot weather outside. Came in to replace Very courteous people, nice waiting area. Like being able to drive into building and not have to deal with hot weather outside. Came in to replace my trim piece that was dented on the new car when picked up. Service rep came out and told me they noticed the trim they had on hand was scratched after it was installed. New trim piece is on order and waiting for call to try this again. Not sure the name of service rep. More
by icc.sw.moore
Other Employees Tagged: Kris Little, Phil Rizzo
July 31, 2019
Felt ripped off Very expensive work done without any explanation of the costs of the work, just a "Hey, can we go ahead and do this?" and no explanation as to the det Very expensive work done without any explanation of the costs of the work, just a "Hey, can we go ahead and do this?" and no explanation as to the details of that work. More
by CASPER0
July 27, 2019
Tires Sidewall blew out on tire. Made appt online, didn't have tired in stock and had to leave car for like four days. Was suppose to get $75 prepaid visa Sidewall blew out on tire. Made appt online, didn't have tired in stock and had to leave car for like four days. Was suppose to get $75 prepaid visa or MasterCard never got paperwork to mail in or an info about it had to call them again. Never washed car like they promised. Basically they talked the talk but didn’t walk the walk. They need to step up to the plate and do what they say. More
by g_mony
July 24, 2019
Disappointed My car was serviced 7/9. I just took legacy to local garage because of grinding noise when brakes were applied. I discovered that I need new front br My car was serviced 7/9. I just took legacy to local garage because of grinding noise when brakes were applied. I discovered that I need new front brakes and rotors at a $275 price tag. If your service dept found this concern, I would have had you make repairs rather than causing me anxiety driving my car with my grandchildren. More
by zak0045
July 18, 2019
Awesome customer service! Great people!! Wonderful to deal with! Wouldn't go anywhere else. What else can I say!! The service's are terrific. And very timely! Thank you! Great people!! Wonderful to deal with! Wouldn't go anywhere else. What else can I say!! The service's are terrific. And very timely! Thank you! More
by rockedog
Other Employees Tagged: Kris Little
July 15, 2019
Always great service I have purchased 5 vehicles from W&L Subaru and always have been please with the customer service from the sales people and all I've had contact with I have purchased 5 vehicles from W&L Subaru and always have been please with the customer service from the sales people and all I've had contact with you the Service Dept. I also had a vehicle repaired in there body shop and had the same experience. Very please with W& L. More
by dgejoe
Other Employees Tagged: Kris Little, Angela McCormick
July 14, 2019
Easy to work with I had a noise in my Outback, I suspected maybe one of the rear wheel bearings, and my car needed an oil change, so I scheduled an appointment with a l I had a noise in my Outback, I suspected maybe one of the rear wheel bearings, and my car needed an oil change, so I scheduled an appointment with a loaner car. Everything went smoothly, from picking up the loaner car and dropping mine off, through the repair, and giving the loaner back and picking mine back up. More
by Sherry R
July 13, 2019
Tire inspection Got me in on time this time. Last time I had to remind them 50 minutes later the I had an appointment time 50 minutes earlier. Got me in on time this time. Last time I had to remind them 50 minutes later the I had an appointment time 50 minutes earlier. More
by csessions68
Other Employees Tagged: Ken Heim, Kris Little
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